4-Star hotele w: Johor, Malaysia

„Mixed Experience – Good Service Recovery but Initial Handling Could Be Better I recently stayed at Holiday Villa Johor Bahru City Centre and had a mixed experience. For the first two nights, we suspected the room was not properly cleaned as both my husband and I experienced continuous sneezing throughout the stay. I reported this to the front desk after the first night, but no action was taken or escalated. Unfortunately, we had to endure a second uncomfortable night before I raised the issue again to the duty manager. I must commend the duty manager for her prompt and decisive action — she arranged an immediate room change, which made a significant difference. This level of service recovery was appreciated. However, it is unclear why the initial concern was not escalated earlier by the front desk, which could have prevented unnecessary discomfort. On a positive note, when I fell sick during the stay, the front desk staff were thoughtful enough to send porridge and warm water to my room — a kind gesture that I truly appreciated. The hotel’s location is very convenient, and the breakfast selection varies daily, which is a plus. A special mention to the egg station staff — they were consistently friendly and attentive, handling every request with a smile even during busy periods. Check-out was smooth and efficient. Overall, while there were some lapses in initial handling, the service recovery and certain staff members’ efforts stood out.”

„The location of the hotel is superb. Opposite JB City Square and 5mins away from CIQ. Convenience for those that want to stay near CIQ. Connected to 2 malls. Private car park. Do take note that the car park a bit narrow so be careful. Breakfast varieties considered average, free for kids under the ages of 12. The only they lacking of is their lifts. The lifts always got problem. This time round stuck inside at least 5mins. Not able to go up to our floor although floor level had been pressed. Hopefully they able to rectify the lifts so that everything going smooth.”

„The hotel is located in a convenient spot, especially if you are driving. They were having Ramadan buffet promo during my trip but it is a short drive to lots of nice restaurants. We tried Teck Sing for their curry fishhead and paper wrapped herbal chicken (prepare to queue) and Ah Soon BKT. Car park is free for hotel guest. Room design looks dated and lighting is adequate but could be brighter. Toilet looks like it belongs to a different decade. The shower curtain rod was bent and looks flimsy. Overall it is alright for a night stay but they should definitely update their rooms. Plenty of new boutique hotels around for the same price.”