Hotele z: Gym w Johor, Malaysia

„Mixed Experience – Good Service Recovery but Initial Handling Could Be Better I recently stayed at Holiday Villa Johor Bahru City Centre and had a mixed experience. For the first two nights, we suspected the room was not properly cleaned as both my husband and I experienced continuous sneezing throughout the stay. I reported this to the front desk after the first night, but no action was taken or escalated. Unfortunately, we had to endure a second uncomfortable night before I raised the issue again to the duty manager. I must commend the duty manager for her prompt and decisive action — she arranged an immediate room change, which made a significant difference. This level of service recovery was appreciated. However, it is unclear why the initial concern was not escalated earlier by the front desk, which could have prevented unnecessary discomfort. On a positive note, when I fell sick during the stay, the front desk staff were thoughtful enough to send porridge and warm water to my room — a kind gesture that I truly appreciated. The hotel’s location is very convenient, and the breakfast selection varies daily, which is a plus. A special mention to the egg station staff — they were consistently friendly and attentive, handling every request with a smile even during busy periods. Check-out was smooth and efficient. Overall, while there were some lapses in initial handling, the service recovery and certain staff members’ efforts stood out.”

„The room we had was on the highest floor facing lovely view of Gunung Lambak. Hotel was opened for 2 months so everything is new. Room is well sized but just 2 feedbacks- 1) hanging for clothes not quite sufficient 2) would be good to have a small mirror at dressing table as I was literally walking back and forth to the tall mirror to get make up done. Parking is free with overnight guard on watch. Had a chance to chat with the hotel owner who are really nice local offering lots of information where to eat etc. Will certainly stay here again when back to visit Kluang.”

„Convenient location to go eateries and short distance walk to KSL. Plenty of parking space and quiet environment. Located at level 56 and a good view of the neighbourhood. The unit comes with a water purifier/dispenser, so there is no need to buy drinking water when staying there. It also provides a washing machine at the service yard but you will need to bring your own washing powder/detergent. Bring a pair of slippers/hotel slippers along if plan to go service yard for the washing. Feels grainy for the floor in some areas, would be good to have a mop in the unit. Do note that there is no Netflix but you can watch local free channels. Before we check in, we were informed in the morning that there is a fibre maintenance by the building management and the free wifi for the unit ended with no internet connection during the stay. Hopefully the internet service has resumed after the public holiday. 4G & 5G signal for my Hotlink mobile service was intermittently slow when staying in the unit and disconnected at times. Generally, it is a nice unit for family and friends to stay.”