Hotele z: Gym w Johor, Malaysia

„Mixed Experience – Good Service Recovery but Initial Handling Could Be Better I recently stayed at Holiday Villa Johor Bahru City Centre and had a mixed experience. For the first two nights, we suspected the room was not properly cleaned as both my husband and I experienced continuous sneezing throughout the stay. I reported this to the front desk after the first night, but no action was taken or escalated. Unfortunately, we had to endure a second uncomfortable night before I raised the issue again to the duty manager. I must commend the duty manager for her prompt and decisive action — she arranged an immediate room change, which made a significant difference. This level of service recovery was appreciated. However, it is unclear why the initial concern was not escalated earlier by the front desk, which could have prevented unnecessary discomfort. On a positive note, when I fell sick during the stay, the front desk staff were thoughtful enough to send porridge and warm water to my room — a kind gesture that I truly appreciated. The hotel’s location is very convenient, and the breakfast selection varies daily, which is a plus. A special mention to the egg station staff — they were consistently friendly and attentive, handling every request with a smile even during busy periods. Check-out was smooth and efficient. Overall, while there were some lapses in initial handling, the service recovery and certain staff members’ efforts stood out.”

„The hotel is located in a convenient spot, especially if you are driving. They were having Ramadan buffet promo during my trip but it is a short drive to lots of nice restaurants. We tried Teck Sing for their curry fishhead and paper wrapped herbal chicken (prepare to queue) and Ah Soon BKT. Car park is free for hotel guest. Room design looks dated and lighting is adequate but could be brighter. Toilet looks like it belongs to a different decade. The shower curtain rod was bent and looks flimsy. Overall it is alright for a night stay but they should definitely update their rooms. Plenty of new boutique hotels around for the same price.”

„Service and responds were perfect. They got an extra miles to assist on changing my room jus to fulfill my wish/expectations. They do not hesitate to provide these extras service, totally willingly untill to a point I felt bad myself hehe. The room was very nicely decored and facing the sunset was an awesome view. 1 of the best staycation I had in JB so far, fantastically satisfied and no regrets on this apartment I decided to stay with. My family were enjoying perfectly as well. One thingy, would suggest the owner to provide with more floor cloth as the bath tub is inside master room. They have a very nicely decored later room with a tub inside facing the sea view, simply awesome! I will come back to stay with this apartment, next round I am going to try out with other themes ( all of them looks interestingly nice to spend the nites). Really felt the owner had a thoughtful heart and ideas to make our stay an unforgettable one, appreciated and a million thanks!!!! You shall definitely hear from me again real soon.🙏🙏😉”