I WAS PLEASANTLY SURPRISED TO FIND A VERY COMFORTABLE WEEK'S STAY AT HOTEL INATEL. IT IS SMALL AND LOVELY AND EASY TO MANUEVER AROUND THE HOTEL OR TO WALK OR DRIVE TO THE CENTER AND WELL BEYOND THIS VERY CHARMING AND BEAUTIFUL GRACIOISA ISLAND. I FELT VERY AT HOME AT THE HOTEL. EVERYTHING WAS MANAGED VERY WELL BY THE ENTIRE STAFF. THE RESTAURANT SERVED A 3 COURSE DINNER THAT WAS BETTER THAN THE LOCAL RESTAURANTS AND COST LESS MONEY. I HOPE TO RETURN TO GRACIOSA TO THE CARAPACHO THERMAL BATHS AND THE HOTEL GRACIOSA INATEL THANK YOU, H.L. USA
Ogólnie doskonały hotel. Świetna lokalizacja i przyjazny personel oraz wspaniałe tereny/widoki. Doświadczenie można znacznie poprawić za pomocą dwóch małych zmian:
1. Obsługa przy basenie – w obecnej sytuacji musisz zaopatrzyć się we własne jedzenie i napoje. Dodanie aplikacji lub systemu połączeń byłoby niesamowite. Kelner/kelnerka przy basenie byłaby niesamowita.
2. Lepsze materace. Wydawały się dość twarde, jak niedrogi materac nieodpowiedni dla ładnego hotelu.
Incrível!!!! Atendimento extremamente simpático e prestativo, ambiente acolhedor limpo, pequeno almoço INCRÍVEL com quatro mesas cheias de produtos, realmente representantes o peaueno almoço de hotel que todos idealizamos! A vista do quarto era perfeita para o jardim, privativo, com acesso á sauna jaccuzy e piscina. Esta estadia superou TODAS as minhas expectativas, staff Incrível mesmo!!!
El hotel está en pleno centro de Horta,bajas por una calle y estás en el puerto.Es antiguo pero todo muy limpio y con unas vistas espectaculares. El desayuno es sencillo pero muy rico.LLevaros bañador y gorro ya que tiene gratuitos piscinas exterior e interior,sauna,jacuzzi y gimnasio.Los trabajadores te ayudan todo lo que pueden y hablan español muchos.Hay cerca aparcamiento gratuito
Good location close to the town centre and it's calm there at the same time.
Friendly staff.
Decent breakfast.
Good Wi Fi.
Free parking available on the hotel's territory.
No gym, unfortunately.
Whilst the hotel was very modern it seemed to lack basics such as a kettle in the room (there is a nespresso machine but for any tea drinkers out there they will know that making tea through a coffee machine is far from ideal) and being able to retrieve an iron. Instead you are expected to put items in for laundry when all we wanted to do was run an iron over a shirt for the evening.
Pool area is stunning however has the most uncomfortable loungers you could ever find. They look great but the max stay to bathe is less than an hour before your entire body goes numb.
It seems that this stunning hotel is trying to be a little above its star rating and failing on these few points at just trying that bit too hard for the clientele staying.
Rooms were very clean although signs of some wear and tear are already starting to show.
Location is EXCELLENT and staff helpful, polite and welcoming.
Not sure if we would stay again as we are real sun worshipers and really struggled to enjoy the pool area here.
A great resort on the North Coast of Azores. The trail along the coast from the hotel is very nice. There are a few restaurants around and the hotel has good breakfast and a restaurant on site opening for lunch and dinner. Good for family, the hotel staff are extremely friendly and helpful. They can help you book tours and call taxis.
The hotel is very new, clean, stylish and convenient. Breakfast is very good and healthy. Restaurant offered high quality food. We will stay again. Only one thing was my room was right above the restaurant kitchen I think. I could smell cooking smell from the washroom. The music was loud as well. I guess upper floor should have no issues. Reception was very helpful as well.
The hotel is located in a comfortable position, close to the north cost in a small town, just 15/20 minutes drive from Ponta Delgada & the Airport.
To my surprise when we arrived there were two type of rooms, suites or bungalows, of course according to the price we paid we were assigned the suite.
What surprised me that during the booking process to photos we saw were not the suites, which led us to believe that was going to look different than it actually was.
The amenities were limited, there is no safe or fridge in the suites.
In the bathroom the paper holder was rusted because it has been positioned under the towel rack.
The breakfast included option was fine, but little limited and repetitive, fruits were fresh and good, as well as well various cheese and hams choices.
If you can get a cheap price for your stay is overall a good option, but bear in mind that there are some caveats.
I would suggest to the hotel to update their images on the platforms and separate clearly the type of rooms available in order to avoid unwanted surprises for the guests.
Daty pobytu: 27 lipca 2025 r. – 31 lipca 2025 r.
Pierwsze wrażenia:
Hotel zachwyca przestronną i nowoczesną architekturą, zadbanymi udogodnieniami i wyrafinowaną atmosferą. Obsługa była nienaganna: personel wykazywał się życzliwością i proaktywnością przez cały czas, co podnosiło komfort pobytu.
Infrastruktura i usługi:
Do pozytywnych atutów należą dobrze wyposażona siłownia (z różnorodnymi urządzeniami) oraz przyjemny kryty basen. Zauważyliśmy jednak pewne obszary wymagające poprawy:
- Siłownia: Niektóre urządzenia wykazywały oznaki zużycia, takie jak monitory bez baterii i łańcuchy z oznakami rdzy, co wskazuje na potrzebę częstszej konserwacji.
Basen: Rozmiar jest ograniczony w stosunku do liczby gości, co czasami powoduje dyskomfort w godzinach szczytu.
Pokoje i łazienki:
Pomimo nienagannej czystości, pokoje i łazienki były zaskakująco proste. Podstawowy wystrój i detale, takie jak zasłony prysznicowe (zamiast szklanych kabin), wydają się odbiegać od standardu oczekiwanego od hotelu tej kategorii.
Śniadanie:
Śniadanie było bardzo urozmaicone i wyśmienite; jednak serwis kawowy, zwłaszcza espresso, mógłby być lepszy. Utworzyły się długie kolejki, a czasami napoje się kończyły, a wiele osób czekało. Zalecany byłby dodatkowy ekspres do kawy, aby skrócić czas oczekiwania.
Stosunek jakości do ceny:
Biorąc pod uwagę inwestycję (4 noce), oczekiwano wyższego poziomu wyrafinowania w takich aspektach, jak wykończenie i konserwacja. W porównaniu z innymi doświadczeniami (takimi jak 3-gwiazdkowy hotel na innej wyspie, z niższymi kosztami i lepszymi parametrami pod niektórymi względami), stosunek jakości do ceny nie spełnił oczekiwań.
Ocena: ⭐⭐⭐⭐ (4/5)
Bardzo dobry
Oceny: 51
8,5/10
Cena od
632 BRL
za noc
Sprawdź dostępność
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9.0/10
Great
GGuest UserNuestra experiencia en este hotel ha sido maravillosa. Destacamos especialmente la atención del personal, siempre amable y dispuesto a ayudar en todo momento. El desayuno fue de alta calidad, con una amplia variedad de opciones para todos los gustos, servido en un salón precioso con grandes cristaleras y unas vistas espectaculares a las montañas.
La habitación estaba perfectamente equipada, limpia y muy cómoda, cumpliendo con todas nuestras expectativas. El spa fue, sin duda, uno de los puntos fuertes de nuestra estancia: las piscinas interiores y exteriores de aguas termales ofrecen una experiencia relajante única. Sin duda, un lugar para repetir.
GGuest UserThe hotel is located in a comfortable position, close to the north cost in a small town, just 15/20 minutes drive from Ponta Delgada & the Airport.
To my surprise when we arrived there were two type of rooms, suites or bungalows, of course according to the price we paid we were assigned the suite.
What surprised me that during the booking process to photos we saw were not the suites, which led us to believe that was going to look different than it actually was.
The amenities were limited, there is no safe or fridge in the suites.
In the bathroom the paper holder was rusted because it has been positioned under the towel rack.
The breakfast included option was fine, but little limited and repetitive, fruits were fresh and good, as well as well various cheese and hams choices.
If you can get a cheap price for your stay is overall a good option, but bear in mind that there are some caveats.
I would suggest to the hotel to update their images on the platforms and separate clearly the type of rooms available in order to avoid unwanted surprises for the guests.
NNadine D.Very nice hotel. The front desk arranged to get my room earlier than 3pm. Staff was super helpful and very friendly. Everyone speaks English. Comfy bed. Burgers at the bar was delicious and breakfast was great. Close to shops, supermarket, gas station and cafe making it a prime location for my first time in Ponta Delgada. It was just a stopover but wish I stayed longer.
GGuest UserIm afraid to write all this because this place because when we want to go back here, it will get too busy. We travelled with a baby and the hotel provided a high chair and crib which made a huge difference for us. They even upgraded our room. The staff is very responsive and would respond to my queries prior to arriving. They would help me with any questions at the front desk. Bernardo, Joal, and Claudio were excellent help. They had great recommendations for tourist things to do that met the needs of our family. The hotel and apartment were immaculately clean and staff were so friendly and thorough. We enjoyed the continental breakfast everyday. Some people complained in previous reviews its the same items each day but we found there was a new item each day. I also appreciated the consistency because I knew what to eat the next morning. The woman who does the breakfast has a wonderful spread. The fruit, coffee, eggs and everything were fantastic.
GGuest UserMuito bem situado, junto à avenida principal.
A limpeza do quarto, tal como, nas áreas comuns num excelente nível.
A disponibilidade e atenção dos funcionários é total.
Ambiente acolhedor e virado na prática para a sustentabilidade ambiental.
Muito recomendável!
GGuest UserThe first room I was given was very old, with a broken floor, damp on the wall by the bed, and paint that was peeling and coming off. The room was located in a separate building from the hotel. I was quite disappointed because this is not what one would expect from a 4-star hotel. The explanation I was given was that I had booked through a budget platform. Luckily, after changing rooms twice, I was finally able to get a room in the hotel’s main building. The reception staff were very kind and understanding of my family’s needs. Once in the main building, everything was exactly as expected. The pool is beautiful with a stunning view, which is the reason I have returned to this property for the fifth time.
GGuest UserI WAS PLEASANTLY SURPRISED TO FIND A VERY COMFORTABLE WEEK'S STAY AT HOTEL INATEL. IT IS SMALL AND LOVELY AND EASY TO MANUEVER AROUND THE HOTEL OR TO WALK OR DRIVE TO THE CENTER AND WELL BEYOND THIS VERY CHARMING AND BEAUTIFUL GRACIOISA ISLAND. I FELT VERY AT HOME AT THE HOTEL. EVERYTHING WAS MANAGED VERY WELL BY THE ENTIRE STAFF. THE RESTAURANT SERVED A 3 COURSE DINNER THAT WAS BETTER THAN THE LOCAL RESTAURANTS AND COST LESS MONEY. I HOPE TO RETURN TO GRACIOSA TO THE CARAPACHO THERMAL BATHS AND THE HOTEL GRACIOSA INATEL THANK YOU, H.L. USA
IitravelrussiaDid not like at all. Location is excellent, in the heart of Ponta Delgada. Check-in process is quite embarrassing - self check-in with instructions, sent only 1 hour before check-in after I insisted. Charged for parking, which must be free, as per information on Trip.com, saying “sorry, the information is inaccurate”. The price on their website was twice cheaper than at Trip.com. The room was nice, quite practical with lots of amenities, but some of them were broken. Not that much space, not good with children. Can’t recommend at all, sorry
GGuest UserThe facility was clean and quite large. It was too cold for the pool. Do make sure you walk around the grounds and go to the water. We did not find it til the last night. Staff was super nice and attentive. They even set up reservations for us at a local restaurant. There are 3 restaurants but it seems they alternate which one is open. It was October so it may be due to the slower season.