Hotele z: Gym w Mississippi, United States

Service was for the most part great but i asked for a higher floor in the notes when i booked but was placed on the first floor which was no No problem! I specifically booked this hotel because of the 2 tvs in the room because I’ve stayed before but upon arrival and seeing my room didn’t have both tvs i immediately wanted to change rooms because that’s what i specifically booked for along with the sofa bed because thats what the picture displayed ! I asked to be moved to another room, and was granted the request! But was also informed the hotel was removing the 2 tv option but was banking on a room that still had it available and i saw the hotel was busy that day and didn’t want to be on the first floor with so much traffic! So anyway the receptionist granted my room change to the 4th floor, PERFECT! So me and my family gathered our things and went to the 4th floor only to find a much smaller room, no sofa bed, only a chair and i was like this is worse than the original because if not the tvs i still needed the sofa bed for my boys ! Immediately called and voiced my concern about the cramped room and can we go back to the original for more space, receptionist informed me she had sold it ! It had only been about 5-10 mins top, i was livid at this point! She stated the room i booked was a king room and the room i originally booked was the only one with the sofa bed, like whatttt why was i not informed before the move, i wouldve stayed so i had to deal with this cramped room with me, my boyfriend and our 2 boys ! The bathroom was TRASH, i mean absolutely garbage! I asked to upgrade to 2 queens rooms but she said i couldnt because i booked thru 3rd party and i would have to basically buy the room separately! I mean it didn’t make sense whatsoever to me to not be accommodated in some sort especially when i had kids in a 1 bed basic room! Never going back! But the receptionist was cool, i just wanted some type of relaxation for 3 days but we made it work but we will not be returning! And the bathroom was covered in mold, just disgusting!

I booked my stay at IP Resort Casino through trip.com and it was the first time I had used this site. I got a fantastic price for my stay but was a little nervous that it was too good to be true. I needed to change my reservation to check in a day later than originally planned. Was super easy to do. Once I got to the IP to check in at the mobile kiosk, I got a message stating ”reservation date mismatch”. No worries, go to the front desk. The lady at the desk states that they don't have my reservation. They showed my original check in date of July 8th, but I was put as a ”now show”. I informed her that I had changed my reservation to check in on July 9th. Showed confirmation email, etc., nope they don't have a reservation for me. She gets the manager La Sara who tells me same info. Basically, the whole thing is out of their hands and I need to contact trip.com. Now, by this time I am so frustrated. Mainly because we had multiple people in our group who had also booked through trip.com and changed check in dates and had already checked in with no problem. Well, long story short- I get with trip.com, they call hotel and iron out the issue. Turns out that the error was on the trip.com side when I changed my reservation they never notified the hotel. Thankfully there were rooms still available and they were able to check me in. Trip.com went out of their way to make it right, and so did La Sara. This woman was fantastic and SO helpful. She helped turn what could've been a horrible experience into a great stay. She and I ended up chatting for a while afterwards and ended up we had a lot in common. Kudos to La Sara and trip.com's customer service for making everything turn out fantastically.

I enjoyed that the hotel very well maintained and smelled clean. The room itself a little musty and damp due to the high humidity and weather, but it was very clean. The tv was a little confusing on how to change channels. Bathroom was clean and had all that was needed for a shower and lotion after. There was a wardrobe closet that was neatly maintained with an iron and ironing board. Good sized room. The king sized bed has plenty of plushy pillows and bedding. It might be a little high for someone shorter or who has issues climbing into a bed that’s up high. Very basic coffee machine in the room. There’s a safe and a frig as well which is nice. Might be a nicer touch if there were complimentary bottles of water in the frig. Overall I would rate it 4.5 stars if you only need to stay 3 or 4 days. The staff is very friendly. A young lady named Shi was at the front desk and she was so sweet and accommodating to any questions we had. The day we left, we were running behind and missed breakfast. I asked if maybe they had any extra rolls or muffins for us to take on the road. She was sweet enough to allow us to go into the breakfast area and pick out whatever we needed before we left. That was very kind of her and an example of going above and beyond for her customers. She greeted us and said goodbye with a smile, which definitely made our experience all the more better.

Great Service ! Quick booking! Respectful Staff!

The grounds and exterior of the White House hotel is wonderful. However, other features of this hotel leave something to be desired. Firstly, if you're looking for a place to unwind by the pool with a great ocean view, you're in luck, but unfortunately the pool is not heated. The dining room was unavailable due to ”construction” or ”remodeling,” so any food ordered (which was good) either had to be room-service or eaten at the bar. I stayed in a standard room with a king bed, which was not very comfortable. The vanity light in the bathroom was only half lit, making shaving difficult. The TV in the room was old and the back light seemed to be going out. There was a small 3 drawer dresser for clothing, but other than that, really nothing other than the nightstands to set things on (but there was a very small bistro table for the coffee maker. And the most frustrating part, the AC unit either made the room VERY cold or VERY warm. The uncomfortable bed, with thin covers and a bipolar HVAC made getting good rest impossible. For the same price or less, I could have stayed at one of the casinos with better amenities and more comfortable rooms.

I booked with trips.com and it specifically says deluxe room with balcony vs standard room with balcony . I spoke with manager concerning this and she said show me the email or go to trips.com . I tried to pull it up but it find not and I clearly told her I paid more for the room and she said , the room I wanted was cheaper but did not honor it . She told me the price change if I changed it .. I have worked for hospitality over 15 yrs and never encountered someone not so accommodating .

Overall the stay was OK… the bed was comfortable, the carpet r need to be vacuum and shampooed, the bathroom floor needed to be cleaned..Make sure you have slides to wear while you’re in the room… the breakfast was better than other places I have stayed…the weekday front desk staff much nice and friendly than the weekend staff besides the young lady who was there Monday Morning 5/12/25 not so nice .

The hotel was in a great location. There were plenty of restaurants and shopping places. The young man that checked us in was very pleasant and friendly. I did not eat at the hotel because the breakfast was very pricey, and I travelled with several people so I couldn't afford to pay that price for everyone. I have always stayed at Holiday Inn and never had to pay for breakfast. The room was nice but the person in the room either in front of me or behind smoked all night. I coughed and sneezed because of the cigarette smoking. I tried to cover my head, lay on the other end of the bed but it didn't help. I left with a very sore throat. When checking out the young lady at the front desk was not so friendly, she was working on something on the computer and kept her head down for a long time before she finally asked could she assist me. She never asked me about my stay. I had questions about my bills that was not explained before I booked the hotel, she did explain to me the various charges although, I totally disagreed with them.

My mom and I stayed here for a concert that was 30 minutes away. We arrived late Friday evening and was gone all day Saturday. When we got back Saturday night at midnight, it was really hot in the room, so I contacted the front desk and told her I didn’t think the air was working. She told “maintenance”. I heard him ask why were we just now calling. He came in asked if we touched the unit and then left and came back with a shop vac and vacuumed it out and said it would be good to go and said 74 is a perfect temperature. It indeed did not work so I told them again and this time the “maintenance man” was now the “manager”. I asked if we could change rooms. They said they didn’t have any more double rooms. Finally after 30 minutes-1 hour they finally gave me a single room. I didn’t get reimbursed for a double for that night. I will most likely not stay here again. The “maintenance man” or “manager” whatever he was, was very rude.