Hotele Hot Springs w: Hainan, China

„The surrounding amenities are great, but it's very crowded. The shuttle service was terrible; the driver left without waiting for us, and didn't stop even when we chased after it. It was very sunny and hot, so I wouldn't recommend it if you're traveling with kids, unless you pay for their private car service. This felt like a hidden cost. We paid over 2000 for two rooms that day, which isn't cheap at all. The shuttle service from the hotel to the Ocean Park was very bad. The bus was packed, and my child even went missing, which led to us calling the police. This shuttle service has serious safety issues. For breakfast, there were too many people and not enough tables, so we had to wait a long time. We had to find seats ourselves with our child. There weren't enough staff, and the staggered timing for meals didn't work well. In short, it was a terrible and expensive trip. The staff themselves were very kind and helpful, but every single aspect of the experience made me feel like I was about to explode. I don't know why. It was completely different from our stay at Hilton last year. The room cleanliness wasn't great, probably because it was peak season and they didn't have time to clean thoroughly!”

„Overall a pleasant stay for us at this local hotel, which was one of the few that’s able to accommodate my wife and I plus our 3 children, in two connecting rooms. We stayed over 5 nights in this property. It served our purpose perfectly for a short stay at a convenient location served directly by a bus service with the airport. We arrived hours ahead due to changes in flight schedule, but the front desk was very generous and checked us in as soon as the rooms were ready, that's great customer service 👍 The rooms were large and well stocked with the necessary essentials including rubber slippers. There were 2 bathrooms+toilets as well as an additional standalone WC ~ more than enough for our use and made the stay even more pleasant. There was a large living room with an adjacent study area equipped with desk, chair and power outlets, that's shielded off the noise from living room - a great addition for those who needed space to get some work done. The hotel is located in a convenient location that's close to local food places and simple shopping. There's a supermarket in a building basement about two blocks away that's well stocked. You can even get a quick haircut for RMB15 in the same basement for those (guys) who don't care much about style 😂 There are LUCK IN coffee, Mixue, KFC, local eateries, street food, and restaurants all within short walk of about 200m. One thing great about this hotel is the bus transport serving Meilan airport that starts and ends at this property, costing just RMB20 per person per direction. Each hotel booking apparently entitled the guest one free ticket! We departed the hotel on this bus which took about 50 mins to reach the airport, as it made a few scheduled stops along the way and was driven at a slow steady bus speed. That perfectly solved the trouble and costs of having to book 2 taxis due to number of people and luggages, right at the hotel door step! One attraction of the hotel was the hot spring available in the bathroom via a large wooden tub, as well as one outside the hotel for guests. I saw some guests using the public pool which would involve walking out of the hotel in bathrobes and slippers onto the driveway and all. We’re not the hot spring type so no comments, but this feature may appeal to others. Some negative points that prevented the property having full 5 stars: - Erratic WiFi connection - the WiFi sometimes would have no Internet connection, randomly, it could be evening or even morning when everyone was sleeping and not many devices connected. As we had two rooms technically so there were two WiFi logins for our use. Sometimes one would work and not the other and at different times. Sometimes the connection would be lost halfway while using. It’s really irritating. We made multiple feedback but nothing had improved. - the property is really aged and a refresh is badly needed. It’s livable and generally clean for sure, but the decor, style and musky smell especially in the hallways, were unmistakable. According to the plague near the main entrance, the property was completed around the 2000s, that’s time for university graduation if this were a person😀”

„Very nice facilities with hot springs, good breakfast, a wonderful Russian speaker LAN (super helpful and welcoming). There is an awesome park nearby with a small via ferrata at the top and a super beautiful waterfall mid way up the mountain (I bathed there). Really highly recommend that hike. There is nothing else around the hotel so it is good for 2 nights”

„Weather in Haikou was a little gloomy, but Erin went out of her way to make our stay pleasant and enjoyable. She was readily available on WeChat to answer my queries and gave me good recommendations on how to best spend my time in Haikou. Overall the hotel was also comfortable, and I love that there is an indoor kids playground which my daughter had so much fun in, and also that it’s close to the beach! The buffet breakfast every morning also served up a good spread, but their international dinner buffet was the best!”

„First off, all staff are so polite and welcoming! They will smile and greet you, from the moment you exit your ride to the pool area where you can go soak in the hot spring. I really enjoyed my stay here, it was extremely peaceful and quiet, I’m sure peak season might be different though. The beach across the road is lovely to sit by and the sand is clean. I enjoyed my breakfast and thanks to Ernest for helping me with check in, and allowing me to split my booking so I could get buffet dinners since I had no partner checking in with me. He was welcoming and explained everything well in English, thank you to Megan for answering my questions and updating my buffet code and Prima for the swift check out. I hope to come again here, while the hotel is a little old now they make up for in service. The housekeeping staff does a great job and cleans the basin and the room is spotless when you come back! The only complaint I have is that the tv has 1 English Channel and that switches to Japanese movies sometimes. At the buffet dinner, the manager helped me choose a hot pot of my choice, and showed me where to get everything, the second time she brought me a plate of the soup of the day, she was so kind and lovely, I didn’t catch her name but I have to say thank you to her aswell. Breakfast is delicious and there’s a variety of whatever you like. Desserts are divine!! The hotsprings are lovely in chilly February and there’s an indoor pool too. Thank you for the lovely stay and happy New year! 🐍”

„Przyjechałem tu z rodzicami. Pani w recepcji była bardzo miła, aż wstyd, że zapomniałem jej imienia. Była to recepcjonistka z wieczornej zmiany 28 listopada. Bezpłatnie zaoferowała nam apartament typu suite, co było bardzo wygodne, gdyż moi rodzice mieli oddzielną sypialnię. Bardzo dziękuję! Chociaż dostaliśmy pokój z widokiem na góry, było w nim bardzo spokojnie i cicho. Za hotelem jest pole, a w oddali pasą się krowy. Rano budząc się i patrząc na odległe góry, czuliśmy się bardzo zrelaksowani. W hotelu było sporo obcokrajowców. Pralnia nie oferuje płynu do prania, ale można go zamówić z dostawą za niewielką cenę. Śniadanie było świetne, z opcjami zarówno zachodnimi, jak i chińskimi, a także świeżo gotowanym makaronem. Miseczka jogurtowa była pyszna! W pakiecie mieliśmy również kociołek (hot pot). Wybraliśmy z octem osadowym, a wszystkie składniki były bardzo świeże. Gorące źródła również były doskonałe. Szkoda, że nasz plan podróży był tak napięty. Przywieźliśmy stroje kąpielowe, ale przez kilka dni pobytu nie mieliśmy okazji skorzystać z gorących źródeł. Alpaki i pawie widzieliśmy tylko przez chwilę, wracając wieczorem. Ale tym razem udało nam się zobaczyć większość atrakcji. Następnym razem chciałbym tu zostać na dłużej, haha. P.S. Dodajcie więcej szybkich ładowarek, powolne ładowanie jest naprawdę niewygodne.”

„Hotel facilities were overall great, their breakfast was better than their other meals. Overall hotel is not bad. The only issue is the hotel is on this island that does not allow blue plate cars (gas car) to go into the island. We had to park outside of the island and take a shuttle which was a bit annoying bringing our luggages and also going to our rental car.”

„*BEST HOTEL IN HAIKOU* Our family of six (2 elders, 2 kids, and 2 adults) stayed post conference to participate in an Expo which the venue is next door. It was an amazing stay and one of the best family hotels we have stayed in our travels around the world. The pool is a major feature, with play areas for the kids and hot spa pools for the adults. All the staff from the check-in, to concierge, cleaning crew, restaurants were always cheerful, helpful and accommodating to our family which was amazing as we hardly spoke chinese but they always made the effort to speak English to assist us. The concierge Mr Wade in particular was a star! it was my son's birthday and he sourced a birthcake and arranged for a free family photoshoot on the beautiful hotel grounds. The hotel architecture was in the Tang Dynasty style I was told. The breakfast at the Island Bistro is one of the most extensive and tasty I have ever had. The executive lounge is worth the extra budget, the evening drinks and snacks were also taste and healthy. Our family hung out at the lounge most of the evening and the Executive Lounge staff were always friendly and helpful. Overall a 10*** experience, we would definitely stay again and highly recommend it to family and friends.”

„5 stars facilities with very relaxing landscapes and good vibes all over. Beautiful hotel right along the river. Breakfast was one of the best with very good spread and daily changes of certain items. Service is excellent throughout. Staff are very friendly, and helpful. Molly, duty manager, deserves special mention for being very efficient, proactive, and going the extra mile to assist customers. My wife had a neck sprain and Molly was very resourceful and kind to help her get some remedy online. Housekeeping staff too were nice and efficient. All the good points are results of good training, good teamwork, and the great examples set by management down the line. My wife and l truly enjoyed our 5 days stay in this lovely and outstanding hotel. Kudos to all!”

„I spent a few nights here. Before and after the arrival of typhoon Yagi in 2024. I must commend the staff's tireless effort and calmness. Before the arrival of the storm they did their best to prep us, advised us on what to do etc. After the storm, they quickly worked on the restoration. While there were alot of inconvenience I was more amazed how they really tried to accommodate to our demand and continued to work after the typhoon ( as if they don't have worries back home). I salute them all. Thanks for the care and warmth they showed.”