Hotele Hot Springs w: Nagasaki Prefecture, Japan

I rarely leave negative reviews, but this was one of the most disappointing hotel experiences I have had in Japan. I booked a Run of House (ROH) room for my family. The booking description stated that room sizes range from 28 to 38 square meters. Based on that description, I reasonably expected that room assignments would be allocated fairly within that range. Upon check-in, I initially asked whether it would be possible to have a room facing Huis Ten Bosch. I fully understood when I was told that a park-facing room would require an additional charge, as such rooms are often sold at a premium. However, after entering the room, I realized that I had been assigned what appeared to be the smallest and least desirable room available. At that point, I was no longer asking for a park view. I simply asked whether it would be possible to have a slightly larger room, especially since the ROH description clearly stated that room sizes range from 28 to 38 square meters. What made the experience particularly frustrating was that I had already read reviews from other guests who booked the same ROH category and received significantly better rooms. One guest mentioned being assigned a park-view room after making a request, while another guest appeared to have received one of the hotel’s best room categories despite booking ROH. When I politely asked why other guests with the same booking category seemed to receive much better room assignments while I was given the smallest room available, the front desk was unable to provide a clear explanation. Instead, I was repeatedly told that any room change would require an upgrade fee. At one point, I was even told to contact the booking platform and ask the platform to pay for the room change. This response made very little sense. I was not asking for a free upgrade. I was simply asking for transparency and consistency regarding how ROH rooms are allocated. After a lengthy discussion, the hotel eventually moved us to a slightly larger room. However, the replacement room was located on the lowest floor, at the far end of the corridor, with a partially obstructed theme park view. While I appreciated the effort, it reinforced the impression that alternative rooms were available, yet no clear explanation was ever provided regarding the original room assignment. My disappointment is not that I did not receive the best room. I fully understand that ROH bookings do not guarantee upgrades. My concern is that the hotel advertises a room size range of 28–38 square meters, creating the expectation that room assignments may reasonably vary within that range. If ROH guests are always assigned the smallest and least desirable room available, even when larger rooms remain vacant, then the hotel should simply advertise the room as 28 square meters. That would allow guests to make an informed decision before booking. For families travelling with children, room size matters. Had the listing clearly indicated that ROH guests would receive a 28-square-meter room, I would likely have selected a different room category from the beginning. The hotel itself is in a convenient location and the facilities are generally good. However, the handling of this situation left a very negative impression. Based on this experience, I would strongly recommend booking a specific room category rather than ROH, so that expectations are clear from the outset.

The location is a bit off the beaten path, making it ideal for self-driving tourists. Due to its proximity to nature, you might occasionally encounter a few insects in the rooms, but the hotel is generally clean and well-maintained. It boasts a wide array of recreational facilities, along with services such as restaurants, hot springs, and massages. The pricing is reasonable, offering good value for money, so you can easily spend a full and enjoyable vacation without leaving the hotel. I highly recommend it for families looking for a relaxing getaway!

The bath place use real hot spring water, highly recommended. Must book with dinner and breakfast. Fusion kaiseki dinner is amazing. Only.short coming is the hotel is small and not much u can do beside hot spring. The hotel did try their best by providing morning power walk. But only available in japanese language.

We are an English Mum, Grandma & 6 year old. We absolutely loved our stay. The hotel is in a glorious time warp. The views are incredible overlooking the ocean from a cliff face. You can climb down to the rocks and feel like you’re the only person on the island. Tsushima doesn’t get many Western tourists so we were made to feel like celebrities! My daughter had the best time.

The location is near the bus stop. It is convenient for people who do not drive. The staff is very nice, and the food is delicious. If you go to Obama and want to rest, I recommend you stay at this hotel and enjoy your day.

Conveniently located near Nagasaki Station, so was a good place to be based during our one night visit to the city. The room was spacious, in very good condition, and comfortable. We had a good sleep on the comfort bed and enjoyed the onsen. Highly recommend.

This ryokan left mixed feelings. We decided to walk from the bus stop to the ryokan, and that was a mistake. Along the way, we passed dilapidated and abandoned ryokans, one of which still had a wreath from a funeral. What we saw was truly terrifying. At the ryokan itself, we were greeted warmly. They took our suitcases and took us to our room. They treated us to cold matcha and canelé. I was shocked and very upset by my room. It felt like it hadn't been renovated since the ryokan opened. The walls were very dirty, there were cobwebs on the lamp, and the bathroom mirrors were all dirty. The only thing we enjoyed was the beautiful view from the window. We weren't able to try the onsen, as people with tattoos are not allowed. At 7 PM, they laid us out on a tatami mat. The pillow had bones and wasn't very comfortable. In the morning, we went to the restaurant for breakfast. They served classic Japanese dishes. Everything was delicious and beautiful. After check-out there was a transfer to the bus stop.

1. Both swimming pool and hot spring are provided with good stadium view 2. Staff are nice 3. Room size over 24 sq meter which is very big and clean 4. Room is comfortable and silent for sleeping very well 5. it is difficult to find hotel entrance by driving car and signage to hotel at nearby road is recommended 6. Free drinks are provided in refrigerator 7. Stadium view room is recommended for reservation 8. Car parking 2000 yen per night is a bit experience 9. Suggest Hotel to consider in providing stadium tour for hotel guests 10. There is no coin Laundry which is not convenient. 11. Not enoguh signage to hotel entrance when driving inside stadium

Here's a 5-star review: ## Blissful Retreat at [Jisco Obama Onsen Hotel] Our stay at your hotel in Unzen, Japan was absolutely wonderful! - *Cleanliness*: The hotel was immaculately clean, from the rooms to the onsen. - *Service*: The staff were warm, welcoming, and attentive. - *Onsen*: The hot springs were divine, with therapeutic waters that melted away stress. - *Location*: Serene surroundings and stunning views. - *Price*: Exceptional value for the quality and service. We highly recommend [Jisco Obama Onsen Hotel] for a relaxing and rejuvenating getaway. Five stars isn't enough – we'd give it more if we could!

If you wish to visit Huis Ten Bosch and stay there overnight, I would highly recommend this hotel. It is walking distance from the Huis Ten Bosch train station and to the theme park. You can arrive in the morning, store your luggage, enter the theme park and spend the whole day there before checking in at night. The room is spacious and clean for me. However, I would say that there are no walking distance convenience stores if you are feeling hungry at night and wish to have some food or snacks. I only stayed there for one night and for the price I paid, I am satisfied with my stay there.