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„I am writing to formally express my disappointment regarding our recent stay at Orchard Passaros. Upon arrival at approximately 12:30, we were informed that our booking could not be located. After waiting around 20 minutes, the reservation was eventually found. Unfortunately, the gentleman at reception during this time was unfriendly and appeared quite miserable, which did not create a welcoming first impression. We were offered a complimentary drink while the issue was being resolved, which was appreciated. The gentleman who served us was polite, professional, and very pleasant. We were then shown to our room, which initially appeared to be very nice. However, later that evening we experienced significant issues. The room was unbearably hot, as the air conditioning did not seem to cool the space effectively. Additionally, there was a sensor system whereby any movement in the bed activated the bathroom light and extractor fan. This repeatedly disturbed our sleep. We reported these problems to reception. A maintenance staff member attended and resolved the sensor issue in the bathroom. He also stated that he had lowered the room temperature; however, the room remained extremely hot and uncomfortable. Despite further attempts to fix the issue, there was no improvement. After approximately an hour of ongoing disruption, at 2:00am we felt we had no option but to leave the hotel. The manager’s response at this time was extremely disappointing. He was rude, dismissive, and repeatedly laughed during the conversation, which we found highly unprofessional. Furthermore, the pool area was not as advertised. There were only two sunbeds available, and on one occasion a guest reserved one all day by leaving belongings on it, even when not present. Overall, the facilities and restaurant did not meet the standards described on your website. We are extremely disappointed that our experience did not reflect the expectations set by your online description. I would appreciate your response to these concerns. Yours faithfully,”

„I recently stayed at the resort hotel and had an amazing experience. The rooms were spotless and comfortable, the amenities were excellent, and the staff went above and beyond to make our stay enjoyable. The serene surroundings and beautiful views made it a truly relaxing getaway. Highly recommend this resort for anyone looking for a peaceful and luxurious stay!”

„It is a very good property at a nice location. Food is awesome but service is very poor. Breakfast buffet area is not very well maintained with a lot of flies. Zodiac restaurant service is also poor. Good for a 1 time stay but not repeat worthy.”

„Сам отель хороший, европейский, есть, конечно некоторые нюансы, но в целом не критичные. Да, работает ночью где-то насос, слышимость ну очень сильная. Немного не понравилось расположение. До пляжа далековато и часть по проезжей трассе. Но тише, чем на основных улицах.”

„Just had a wonderful stay at a hotel that exceeded my expectations! The cleanliness and serene environment made for a perfect getaway, complemented by the friendly staff. Highly recommend.”

„Beautiful property and perhaps one of the biggest Fairfield property. The service was professional and the room was cozy with all basic amenities. Beach is just a few hundred meters away though it’s not a private beach. Overall a wonderful place, most important for me was that it was not located in a crowded area. Breakfast buffet can improve.”