Hotele w Gotenba z balcony

„We had a really great experience at this hotel. There is a shuttle bus near the hotel that takes you to and from the JR Gotemba station and the Gotemba Premium Outlets. The room is really big for a Japanese hotel, and you even have a jacuzzi/hot spring bath in your own room! As for breakfast, it is buffet style with a good selection. The food is also delicious! The best part of all is still the service they provide. At the Fuji Outlet Hot Spring Hotel, they really go out of the way to serve their guests. We had 2 suitcases stored in the hotel when we checked out and went shopping at the outlets. We went back to the hotel to pick up our suitcases at around 19:20 and intended to take a taxi to the JR Gotemba station to catch a train back to Tokyo station. The front desk staff helped us call a taxi but no taxi would take the order because there was a bad traffic jam. It was on 3rd January 2025, a public holiday, and there were many cars heading for the outlets. Upon knowing our dilemma, I think it was the hotel owner, instructed a staff who just got off duty to drive us to the station. He even checked the train schedule for us! They refused to accept when we offered payment for the ride. Overall, the service was superb and I will definitely recommend this hotel to everyone. They have front office staff who speaks either fluent English or Chinese. We wish to thank the owner and his staff for such great service and will definitely stay in this hotel again if we were back in Gotemba.”

„I seldom write comments on trip.com, but for this time I would really want to share my experience with this hotel via the platform. I had an amazing stay in this hotel (pls do trust the pictures, you CAN see stunning Fuji view in your mountain view room and even in hotel onsen), everything in this hotel is just perfect, peaceful and on point). After my stay, I realise that I have left my jewllery item in my room, and I have left Fuji. I have contacted the hotel staff, and the immediately assisted me and help with their best effort. Multiple troublesome request but they are very kind and patient with helping me to retrieve my item. I have received the package today, and all in my mind is THANK YOU when I open the package.I see layers and layers of protection the team has applied to my lost item, and well as their kind hearts.  I would like to deeply thank the entire front desk team (Ranjit, Pritiz, Bishal and team), the cleaning team who have found the item, and all Rembrandt Premium Fuji Gotemba staff who has been involved in the logistics. I am very grateful for their kindness, honesty, patience, and everything. Please do pay a visit to this hotel. I will always go back to this hotel when I visit Fuji.”

„The room is big and comfortable. The pantry comes with all the consumables including detergent and laundry pods which is great! Amazing view on mt fuji! Adding one more tissue box in such big room is advisable. The standalone TV actually leaves no space to close the curtain so configuration would need to be reviewed. Our gratitude to the operation team and the laundry company in finding our lost medical gadget!”

„有機會一定再來住多幾日！”

„Rất hài lòng”

„非常值得登富士山的遊客來住一晚上。是日式旅店， 非常安靜，可以看到富士山。 到gotamba站雖然有點遠但是也可以半小時到達。”