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„The only thing we liked was the location and the sea view from the room. It's the only hotel that's located right by the sea and with its own beach. All other hotels in this resort are located across the street from the sea. The standard room 326, where we stayed for 4 nights, was terrible. The mattress was pushed through, and in the morning it felt like you'd been beaten all night. The safe was out of order. The shower was missing and water was spreading all over the bathroom floor. When we asked to fix the problems, the hotel manager only promised but did nothing. About the faulty safe, she said, ”Don't worry, they don't steal from us.” On the first morning of our breakfast stay, we were required to pay for tea and coffee, although I said breakfast was included in the reservation. I complained to the administrator, and she told the restaurant not to charge us for tea and coffee anymore. In the days that followed, at breakfasts, the wait staff at the restaurant looked at us like we had stolen something from them. On the third day, we were told that the black tea was over and they didn't even apologize. Overall, the atmosphere at the hotel was not friendly towards us. On the beach, some of the deck chairs were in faulty condition, the shower didn't work for the first three days of our arrival. The hotel doesn't give out beach towels, and that was a problem for us. The hotel staff saw and informed the administrator that I took a face towel to the beach, so the administrator not only scolded me, but also changed towels in our room the next days for old, washed and even without the hotel logo, it seems to me, towels were given to us forgotten by previous guests. Unfortunately, the Grand Hotel Aita is not a hotel you want to return to.”

„Location was not the same address in trip.com. Took me almost half hour to find the actual place. Actually found the right address in ******* and ***********. Shower was not working properly. Only the rain shower worked but the hand shower switch was stuck. Breakfast was amazing. Would definitely recommend that. Overall it was pleasant stay.”

„I had a really pleasant stay in this lovely room. It was clean, comfortable, and had a warm, welcoming feel that made it easy to relax. They served good breakfast too. The location was great, and the overall atmosphere was exactly what I was hoping for. The only downside was that there was no Wi-Fi in the room, which was a bit disappointing—TV needs wifi or internet to work too. I managed, but it would definitely improve the experience if Wi-Fi were available directly in the room. Overall, a charming place to stay, and I’d happily return once the Wi-Fi issue is sorted!”

„The night was very quiet. I could have used my friend's whirlpool tub, but one of the tubs seemed to be broken. The rooftop pool was under repair, so I couldn't try it. Maybe next time.”

„I come to this hotel every year and in the past I have always experienced my stay here as great. Unfortunately my experience this time was very disappointing. The toilet in our room was not well-tight, we have reported this several times, but unfortunately nothing was done, which has forced my family and I to go down to use the toilet, which was very annoying and uncomfortable. I have lactose and glucose intolerance, but unfortunately there was little choice for me. I also found many of the employees very chagrinish and not hospitality, the only positive exception was a man named Ferdy and a female employee, who were friendly and helpful. Because I've been here every year and always satisfied, I find it extra sorry that my experience was so bad this time. I hope that the hotel will take these points seriously and will pay more attention to the service, supplies and wishes of guests with food intolerance in the future.”