Las Condes – hotele ze śniadaniem

This is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience. I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect: - staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests. - check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff. Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.

Overall I would say that the hotel did not meet our expectations - it is more of a modern 3-star option than a standard 4-star hotel. The service is not very efficient (both of the reception and the room service), the quality of the food is inferior (and it is of course overpriced). Also the location is not very good - although the barrio (district) is very prestige, there is literally nothing to do around, especially during the holidays or weekends, you need to take a taxi to get to the downtown (Providencia and other districts), there is no option of just walking there.

クラブキングルームを利用しました。クラブラウンジを利用できよかったです。クラブラウンジでは、ゆったりとした空間で、美味しい食事や飲み物を楽しめました。サーモン、お肉料理、サンドイッチ、ベーカリー、スイーツ、サラダ、どれも秀逸でした。滞在中は、クラブラウンジのコンシェルジェにいろいろと旅行についてのアドバイスをいただき、市内観光やワイナリーツアーを堪能できました。部屋も清潔でゆったりとくつろげる十分な広さで心地よい空間でした。ホテルのスタッフはみなさんとても親切でした。また是非利用したいです。

Nice hotel in Las Condes within walking distance of many restaurants/shops. Upmarket, safe area. Modern, decent sized room. Small rooftop pool for a quick dip. Good restaurant downstairs. Great rates on the weekend. Highly recommended!

I continued this hotel for 1 more night, location is excellent! 15 min to one of the best mall of Santiago, a lot of restaurants and shops around

안전한 지역이어서 매우 안심되었습니다. 전망대까지 걸어서 갈 수 있고, 지하철역도 매우 가깝습니다. 방도 깨끗하고, 조식도 매우 맛있습니다.

The reception staffs really need to be re-trained to be more friendly in their behaviour to foreigners. To me, they seems to be to ”aloof” to be in the hospitality business.

The hotel is good for my business and suitable for communications.

Maintenance required for bathroom. There were hairs in the bath tub which means not clean. Bath water doesn’t go down well. Toilet clogged. Very bad experience. Reception staff is not friendly and felt like he is there sleepy or not in a mood when checking out. Courtyard next to this one is better.

J'ai passé une excellente nuit dans cet établissement ! Tout était parfait du début à la fin : accueil chaleureux, chambre propre et confortable, literie de qualité et ambiance calme. Le petit déjeuner inclus mérite une mention spéciale : très complet, varié et délicieux, avec des produits frais et bien présentés. Je recommande vivement cet établissement, un excellent rapport qualité-prix !