Kunming – hotele ze śniadaniem

I stayed on the second highest floor in the very last room, away from the elevator. I appreciate the thought of putting me on a higher floor even though I had not asked for it. However, there were constant angry loud banging coming from next door to my room, and also from above my room, which scared me at night. Aside from that, all the staff told me that the hotel is brand new, so there will be a constant smell of chemical plastic coming from the air conditioner when turned on, which resulted in me coughing and becoming ill near the end of my 7-night stay. Everytime I come back to the room, the plastic smell gets so strong that I had to turn off the A/C and open the door for ventilation. Furthermore, the lady manager came to my room one day, asking me about the encounter I had with their night security guard two nights prior. I told her some of which had happened that was unprofessional. This particular security guard had followed me to where I had bought my dinner one night (bbq goose shop next to hotel), and had asked me a couple strange questions, as in why am I in China and that there must be ulterior motives in my visit to China. The way he asked me rubbed me the wrong way as I didn’t know how else to tell him except that I’m in mainland China to sight-see for the very first time. Nothing else. He seemed under the impression that I was in China for more important reasons and I found it really awkward and impolite as I had already told him my reason, to which he disregarded as untrue. Not a fun nor friendly conversation with a guest of the hotel who is also a foreigner. I get that he may be rusty in conversing with strangers but perhaps hotel managers could help him understand more common etiquettes and tact when interacting with hotel guests from not only China but all over the world. Anyway, the lady manager was very upset towards me after hearing what I had to say about this incident and decidedly undermined my words by eyeing me up and down my attire and conveyed a disdain for my presence, which undoubtedly is the worse thing you can do to a hotel guest when confronted by one of the more negative experience shared. She not only disagreed with what I had shared and that I should forgive the night guard as he is older and doesn’t know how to converse with people very well. I said all is fine. I only shared this information as she had gone up to my room to ask me about what had happened with this night guard. Oh and by the way, on that same night, after I bought my goose dinner and had eaten it, I was followed by the same night guard after throwing my garbage near the elevator on my floor, as he instructed me to do so prior at the goose shop. So he was literally waiting the whole time for me to come out of my room to throw my garbage! That encounter was so creepy and scary, that I recalled having goosebump when I ran back to my room for safety, all the while him following me from behind… Overall, the lady manager with her proud, egocentric nature is really unappreciated and unsightly. I am now left with the idea that as a Canadian Chinese, I will be treated as such while staying at mainland China hotels. This entire hotel experience left me with feelings of outcasted, prejudiced and treated less than what a normal hotel guest should be treated.

Coming to Kunming Paperman, I realized just how competitive hotel service can be! Let's start with the human touch: 1. They set up a WeChat group for butler service; upon arrival, the butler met me downstairs. 2. A beautiful welcome flower basket. 3. Whether I was out or in the evening, they'd let me pre-select afternoon tea snacks and deliver them to my room. 4. When I accidentally scraped my foot outside, they quickly provided iodine swabs and Yunnan Baiyao adhesive bandages. 5. I unknowingly left my bracelet in the restaurant in the morning; when I reported it at 10 PM, the butler team returned it to my room in 13 minutes – incredibly efficient and well-organized. 6. They proactively offered daily linen and duvet cover changes. 7. Every time I passed the front desk or saw hotel staff, they were always smiling and greeted me warmly. 8. Breakfast was available until 1 PM, plus afternoon tea and late-night snacks, truly allowing for sleep flexibility and no worries about food. Now for the hardware and details: 1. Full set of caviar toiletries – excellent to use. 2. The vanity came equipped with cotton facial towels, mouthwash, earplugs, etc. 3. Dyson hairdryer; after washing my hair with caviar shampoo, it was so smooth I didn't even need a comb. 4. Truly blackout electric curtains. 5. The latex memory foam pillow was genuinely comfortable. 6. Both the overhead rain shower and wall-mounted shower could be selected to run simultaneously with a button; the temperature was stable and water flow abundant, making showering a real pleasure. 7. The rooftop infinity pool is great for photos, and the design and decor of the restaurant and floors are thoughtfully done... There's so much more I could write; it's got everything a star-rated hotel room service should have. The only flaw was an uncontrollable power outage in the evening, leading to the elevators being out of service for several tens of minutes? But all things considered, that's completely insignificant. I love this level of competitive hotel service, and I'll definitely choose Paperman again next time I'm in Kunming!

The hotel is located about 2 - 3 km from the Kunming airport but quite far from the Kunming city area (about 30 minutes by taxi). It is convenient for travelers who are transiting through Kunming. Hotel look quite new and well maintained and service is great as well. There are a few small restaurants next to the hotel. The hotel western restaurant is open till quite late, but food selection is limited. Room service is also available. The hotel provides free car shuttle service to the airport, but must be booked in advance. The earliest available booking is at 5:00am.

Highly recommended for short stay near Kunming airport. For the price I paid, the CP is very high. Location is great, many hotels in the same area hence there are many shops and restaurants to choose from. Though its lobby area and carpet in common area is showing its age a little bit, the room I stayed in is impeccably clean, modern and comfortable. Room size is big, has view, bathroom is also big and water pressure is great. Only inconvenience is the lobby is not reachable directly by car, you will need to go down a few short steps to reach it. It is a small inconvenience considering it is a great value.

Staying at Ji Hotel Kunming Airport was an excellent decision. Instead of spending the night waiting uncomfortably in the airport during an overnight transit, we were able to get proper rest. The bed was very comfortable, and we enjoyed a deep and restful sleep. The room size is adequate, especially considering the hotel is located within the airport. The location is extremely convenient—simply take the elevator to the second floor after exiting the arrival hall. A thoughtful touch was the complimentary snacks and fresh fruit served with a tea set, which made the stay feel especially welcoming. Although the staff do not speak English, they are very kind, polite, and helpful, which greatly enhanced the overall experience.

This hotel entrance facing the back of the road. Sharing common lift with other resident of the building. The building has another hotel, club and beauty center. There is a food street behind the hotel, Walmart is nearby. Metro station is a long walk.

Mieliśmy naprawdę wspaniałe doświadczenie. Moja rodzina i ja, w sumie pięciu osób, zarezerwowaliśmy luksusowy biznes inteligentny apartament, który ma trzy sypialnie. Hotel był nowy i czysty. Lokalizacja była ładna, z centrum handlowego, sklepów z jedzeniem i przystankiem autobusowym w pobliżu. Dekoracja w pokoju była naprawdę miła i pokój był przestronny. Chociaż powiedziała, że pokój pali dozwolone, pokój w ogóle nie pachnie. Staff był super przyjazny i pomocny. Mieliśmy przyjemne pobyt.

While located in the less bustling area than the other 4 Points hotel - this spot isn’t that far away from the main shopping stretches and we did enjoy long walks. The room was really great and exceeded all expectations

Podczas meldowania się uśmiech Rebeki w recepcji był ciepły i przyjazny. Proces meldowania był niezwykle szybki i prawie nie musiałem czekać. Byłem także pod wrażeniem ciepłych powitań, jakie przekazał mi Xiao Deng, zastępca kierownika lobby, podczas wymeldowania. Kiedy wjechałem windą do swojego pokoju, zauważyłem, że wnętrze windy było równie luksusowe. Połączenie luster i metalu nadało pomieszczeniu nowoczesny i elegancki wygląd. Pokoje są przestronne i jasne, urządzone luksusowo i gustownie. Ogromne łóżko przykryte najdelikatniejszą pościelą i kołdrą. Gdy się położysz, nie będziesz chciał już wstać. Obsługa hotelowa jest nienaganna. Niezależnie od tego, czy jest to obsługa pokoju, czy catering, każdy pracownik wykazał się niezwykle wysokim poziomem. Profesjonalizm i entuzjastyczne podejście do obsługi. Szczególnie podobała mi się kolacja w hotelowej restauracji, gdzie jedzenie nie tylko wspaniale smakowało, ale było również pięknie podane niczym dzieło sztuki. Śniadanie jest bogate i różnorodne, niezależnie od tego, czy są to specjały kuchni zachodniej, czy lokalne, może zaspokoić potrzeby różnych gości. Ponadto hotel zapewnia również bogatą bazę rekreacyjną, m.in. centrum fitness, SPA, kryty basen itp. Każda usługa sprawia mi radość fizyczną i psychiczną.

Note on Hotel Name: This property appears under multiple names across platforms—Hyatt, Imperial Palace, Ritz—though officially branded Grand Mercure. Reception Chaos and The Window Saga Check-in was rushed and incomplete—no luggage assistance, no WeChat information, no translation tools. The real problems began when I reported my window wouldn't close. With one receptionist managing everything, guests competed for attention in survival-of-the-rudest fashion. She'd abandon helping me whenever someone else interrupted, forcing me to wait while she handled whoever was most insistent. Hours of frustration followed. The maintenance worker actually said it ”wasn't really a problem” since ”most windows are like that in the hotel”—an alarming admission. After being dismissed and deprioritized repeatedly, I finally got another room. This one had a working window but noisy neighbors and poor soundproofing that broadcast every car horn. They sent an apology fruit platter—genuinely the best I've received in China, beautifully arranged. But fruit platters require far less investment than proper staff training, adequate staffing, or basic maintenance. The Bright Spots: Room and Breakfast The stylish room with warm atmosphere and spacious layout was genuinely nice, though the window view wasn't appealing. The bed was acceptable. The breakfast team was easily the best part of this hotel—truly professional unlike virtually everyone else. Day one featured fantastic food, skilled preparation, and competent service that stood in stark contrast to other departments. Even when choices declined on days two and three (less refilling, fewer Western options), the cooking team remained the most professional staff I encountered. They also shut down before 1:30 PM despite posted hours. Housekeeping Failures During housekeeping, I left my robe and towels out to be changed—they were clearly used and wet, obviously needing replacement. They didn't change them—they folded them and left them. I had to ask them to replace items like shower gel, basically had to tell them everything. They also moved my pile of dirty clothes for some reason and mixed it with clean clothes, putting everything on a chair. Maybe these staff should respect personal space and belongings? One housekeeping staff member in the morning delivered mineral water but was impatient and unfriendly. Infrastructure Issues This aging property needs renovation. The hotel is pretty old—windows not closing, minor things not working or getting detached from walls. Water temperature in the shower fluctuated wildly, giving you burning water on your face when you don't expect it. Shower pressure from the handle was pretty good, but not sure what the top running shower is for—low pressure, useless. Elevators were very slow. I ordered coffee—it was delivered to reception but they didn't call or message me and didn't use the robot to deliver to my room. I went downstairs at some point and took it. No explanation, no apology. Final Verdict Two genuine strengths: stylish rooms and a professional breakfast team that understood hospitality. This only highlighted how dysfunctional everything else was. The chaotic reception, incompetent housekeeping, dangerous infrastructure, and absent service standards make this hard to recommend—despite nice rooms and excellent breakfast staff. Would I return? No. Would I recommend? Only if everywhere else was fully booked.