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Opublikowano5 sie 2025
Gość
We booked the best room on the top floor and spent 7 nights at this high end and extremely expensive ryokan/hotel. Here are the pros and cons:
PROS: The food is amazing in terms of presentation, gastronomy and service. The place is immaculately clean. The views a fantastic! We got comfortable Yukatas and overall the place has a very nice traditional vibe.
CONS: They seem to be completely inapt in hosting people who don’t speak Japanese. No one speaks English at this place. None at all! They write that we can “press 9 and call the reception”, but once you do it – you can’t have any conversation with anyone at all. Even when you get down in person to the reception, no one can really communicate with you, even with Google Translate.
They exhibit zero flexibility. The approach is – it’s our way or the highway. All is extremely polite, but no left, no right! Can we have a laundry service arranged? The answer is “no!”. Can we communicate with you via WhatsApp or email? – No! Can we come later to breakfast? No. Can we have dinner at a later time, since we can’t come earlier just this one day? No! Basically, if you want to sleep a bit later during your vacation – forget it! Either show up at 8 or 8:30 am for breakfast, or go hungry! Can we buy your Yukata? – No! Also, we were asked to indicate every day what time we intend to go out – something that adds pressure, as on vacation one may want to improvise, rather than plan ahead their outings.
Given that this place charges exuberant prices, the lack of the most basic hospitality features (communication, laundry, customer-focused flexibility) is astounding! We now staying at another Ryokan, 90 minutes away and see that everyone can speak some English and the place is much more focused on the needs of a foreign traveler, as opposed on preserving the holy rigidity of an existent system.
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Cena za noc od:318 EUR
Opublikowano6 lut 2026
Gość
Their Wi-Fi worked for maybe 5 minutes, and was extremely slow. I had to buy data from my phone and hotspot it to work, costing me much more money. I was so frustrated because this is so basic and they couldn't get that right. The workers were great but I'm still never coming back.
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Cena za noc od:66 EUR
Opublikowano2 sty 2025
Happy girl c
讚讚讚!!!環境及服務超級好!!
我哋較夜到達酒店,司機搵唔到門口,幫我哋搵,點知隔咗一陣,就有職員跑落嚟問我哋係咪訂咗房,真係跑!!再司機泊車位置,之後幫我哋攞哂行李,又係跑上去!!!服務好到我哋全家呆咗!!
入到酒店,空氣調節得非常好,因為外面係-10度,但室內好暖,又唔焗,所以好舒服,房間唔算大,但有齊傳統日式房間嘅嘢,擺設都好靚,不過如果行李較大同較多,就會變得好迫,但其實有家的感覺。
因為一泊二食,所以有齊晚餐早餐,都係精緻懷石料理,每餐也有職員提前到房間帶領我哋到餐廳,自己一個房間,沒有任何人打擾。
溫泉區有室內同室外,不算大,但足夠,我哋浸咗兩次都碰唔到人,包場,正!!
Check out 後,職員鞠躬到見唔到我哋架車!!有哂傳統日本人嘅禮儀!!!
呢間我哋一定會再嚟體驗!!!
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Cena za noc od:417 EUR
Opublikowano10 sty 2026
Billy Tanner
Very lovely hotel with extremely helpful front desk staff who spoke good English.
The location is really convenient smack right in between Otaru JR station and Otaru Canal and less than 15 mins walk to Sakaimaichi Shopping Street.
The room is big in Japanese terms. No issue for those travelling with 2 x 30 inch lugguage. We had twin bed room which comes with a large sofa lounge enough for 1 person to sleep.
We had dinner at the 11th Floor Casa Blanca. Wonderful dinner for 3 with wines, whisky and highballs. Exceptional night view of snow capped city buildings. All at an very surprising bill of ¥25,000 for a fine dinning restaurant.
I will not hesitate to recommend this excellent hotel.
Will definitely be back for my next visit to Otaru in Authum.
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Cena za noc od:59 EUR
Opublikowano10 mar 2025
Gość
Excellent service makes you feel like home. Hotel facilities and ambiance warms your heart. Highly recommend to stay in this hotel. Hope I can revisit this hotel in near future.
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Cena za noc od:68 EUR
Opublikowano12 gru 2025
FeiFeiisme
Hotel room is new and clean. Breakfast have variety of food, we enjoyed so much and happy with the breakfast. Advise to check in earlier to get your preferable time slot, they control it by every half an hr, you need to choose your bf slot for the next day. Not very close to Otary Station but still walking distance, not too bad actually only like 7 mins walk. Very near to Canal, we start the day at Canal and ended in Music Box Meseum. Overall enjoy the stay, we rest well and had good sleep here.
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Cena za noc od:44 EUR
Opublikowano22 lut 2025
Ne0
This hotel is located at higher point of Otaru. You can enjoy the scenery, the coldness and the quietness.
Do include breakfast and dinner. Dinner is very romantic if you going with yr girl friend. She will be impressed
Lunch can be arranged in the town. You can arranged transport with the hotel.
Not to come back late
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Cena za noc od:102 EUR
Opublikowano21 lip 2024
Happyaroundtheworld
An excellent location for playing golf at Sassoon Golf Club, just a few minutes from the golf course. The hotel provides clean and spacious rooms, big onsen bath and breakfast of good choice. If you play golf in Otaru, it’s the best choice.
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Cena za noc od:41 EUR
Opublikowano27 lut 2026
C.Yap
Very convenient location if you are into skii/snowboarding. It’s quite centralized to majority of the slopes and only 30mins drive to Otaru town. Only downside there is no food nearby by the hotel itself has 2 restaurant. The Japanese one was superb, good food with reasonable price, sadly only open few days a week.
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Cena za noc od:58 EUR
Opublikowano11 wrz 2025
Gość
영화에서 나올법한 고택에서 현대적으로 재해석한 일본풍 호텔이 연결되는게 매우 인상깊었습니다
이런곳에서 묵는 것 만으로도 하나의 어트렉션인 느낌
다만 밤에 조명이 좀 어둡고 화장실 바닥에 배수구가 없는게 좀 불편했습니다
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Cena za noc od:44 EUR