Singapur – hotele ze śniadaniem

„Dziękujemy za zmianę pokoju z deluxe na premier. Przyjazny personel, pokój hotelowy jest jednym z lepszych, nowoczesnych i oferuje mnóstwo udogodnień. Wanna i prysznic były świetne. Łóżko było czyste. Pobyt był udany. Przestronny pokój z wysokim sufitem, w przeciwieństwie do ciasnych pokoi w okolicy.”

„W porównaniu z hotelami krajowymi hotel jest niewielki, lobby i basen również niewielkie, a rodzajów śniadań jest niewiele, po śniadanie trzeba stać w kolejce. Pierwszego dnia pojechałem metrem, było za daleko i byłem spocony od spaceru. Później stwierdziłem, że bardzo wygodnie jest tu dojechać autobusem. Trzy przystanki autobusowe wokół hotelu są bardzo szybkie i tanie. Jeśli przyjadę ponownie, wybiorę ten jako pierwszy.”

„The staff are friendly and accommodating.. The room just nice for 3 person.. It's also spacious, and clean.. They have swimming pool but don't have chance to swim due to hectic schedule they have gym also just beside the pool area.. We enjoyed our stay.. And will definitely come back and recommend to families and friends.. Nearby Novena Church just 2 stop and accessible to bus stop and shops downstairs to buy food and nearby bars..”

„The washing machine (for a fee) is a plus, but the cleanliness definitely needs improvement! Also, the front desk's service varies greatly depending on the staff member you encounter. Employee training needs to be better; some are very responsive, while others seem completely uninterested in helping. Ultimately, it was my fault for forgetting my jacket in the wardrobe. I rushed back to the hotel from the airport because I couldn't get through by phone, and online calls also went unanswered. It was less than an hour later, but when I got to the front desk, they just made us wait, and we had no idea how long it would be. Now I have to take another ride back to the airport. Is there a disconnect between housekeeping and the front desk?”

„Location and the modern design while keeping the charm of Singapore history in the interior was one of the most striking aspects of the this hotel. You walk into the hotel with a lively fragrant tea scent, a detail I appreciate. The staff is friendly, however I would like to point out that it would be a tad bit better if the reception is aware of the pre-authorization policies on trip.com which led to confusion from both sides on wether I already paid the pre authorization/stay on trip.com for them to not see any transaction on their system. Other than that, I liked my stay at the Clan hotel, especially the view is beautiful as there is no big buildings surrounding it, and the pool is also nice. The only detail I would recommend to look into is that some of the shower towels have frays. Easily repairable or replaceable. Thank you.”

„Nie jest źle. Dostajesz wszystkie podstawowe rzeczy. Blisko dobrego jedzenia. Mini siłownia... Bardzo podstawowa siłownia (może pomieścić maksymalnie 3 osoby), ale warto ją mieć. Odkryty wspaniały basen (głębokość 1 m) o długości około 25-30 m. Pracownik, który był tam przy basenie, powiedział mi, że ma 100 m długości.. Byłem oszołomiony... lol, w każdym razie on po prostu próbuje mi odpowiedzieć, ponieważ po prostu od niechcenia go zapytałem. Śniadanie było dobre. Szczoteczka do zębów w zestawie z kawą/herbatą. Pokój nie jest duży, ale również wystarczająco dobry.”

„Mój pobyt w hotelu był mieszanym doświadczeniem. Chociaż lokalizacja była dogodna, istnieje kilka kwestii, które mogłyby znacząco poprawić komfort gości. Jeśli chodzi o sprzątanie, byłem rozczarowany, że codzienne sprzątanie pokoi było niespójne, nawet po wyraźnym naciśnięciu przycisku „Make Up Room”. To powodowało frustrację i negatywnie wpływało na komfort pobytu. Hotel ma już swoje lata, a jego wyposażenie zaczyna nosić ślady zużycia. Modernizacja znacznie poprawiłaby ogólną atmosferę i postrzeganie obiektu przez gości. Co najważniejsze, muszę podzielić się niepokojącą obserwacją dotyczącą obsługi w formie bufetu śniadaniowego. Zauważyłem przypadki, w których maniery i uwaga personelu wydawały się być nieproporcjonalnie skupione na określonych grupach, co tworzyło niekomfortową i niemile widzianą atmosferę dla niektórych gości, szczególnie dla Azjatów o innym kolorze skóry niż biały. Apeluję do kierownictwa o natychmiastowe zajęcie się tą kwestią i przeprowadzenie szkoleń z zakresu wrażliwości, aby zapewnić wszystkim gościom równy szacunek i uwagę, niezależnie od ich pochodzenia. Mam szczerą nadzieję, że hotel potraktuje tę opinię jako okazję do wprowadzenia zmian i zapewnienia wszystkim gościom gościnnego i wysokiej jakości pobytu.”

„I had a staycation at the Swissotel on a weekday night. Since it was quite late, check-in was smooth and fast. I was given a city view premier (Standard) room on the 24th floor. The room was of an odd shape with a long corridor which reduced noise levels. Since the hotel is almost 40 years old now, the rooms are quite spacious, and I enjoyed sitting and relaxing on the large couch and had a great sleep on the wide king bed. However, I did notice some very short strands of hair on the pillow even before I laid down, which makes me wonder if the pillowcase had been washed in between guests. During the daytime, the warm sunlight lit up the surrounding colonial buildings well (CHIJMES, Raffles Hotel etc) and it made for great pictures that I managed to shoot from the balcony of the room. Having stayed at the sister property-- Fairmont Hotel before, I was a little disappointed that the toiletries were of a seemingly ordinary brand, as opposed to LeLabo used at Fairmont which is usually similarly priced but more luxurious. I feel that the minibar area can be upgraded, since currently it looks dark and rather out of place as compared to the rest of the well decorated room. Nespresso and TWG Tea were available, while oddly enough the minibar was empty. At the Fairmont for comparison, there is an overengineered but fully stocked minibar with sensors that will detect the drink leaving the fridge and exorbitant charges will be applied. The room also felt slightly older - Some nicks on the wall, frames etc, as I learned that Swissotel was last renovated in 2019 while Fairmont was renovated slightly later. The USB-A ports also gave away the room's age. There seemed to be rather few charging plugs available for such a large room. Location of the hotel is superb, with convenient transport downstairs via the MRT and it is easy to get a Grabcar. It is also connected to the shopper's paradise, Raffles City Shopping Mall. Singapore faces an acute manpower shortage in the hotel and hospitality industry, but I never once felt service was an issue here. The reception and concierge were amply staffed, staff were friendly and could be seen proactively helping guests with their luggage. I also did not have to wait to check in/out. There is a large gym on the property, raved about by other reviews, but I did not visit it since it is on the Fairmont side of the hotel [quite a walk away] and I got lost trying to find it. Lastly, I could not resist visiting the Skai Restaurant which Swissotel is most known for since it is among the tallest restaurants in Singapore -- taller than Marina Bay Sands. It is located on the 70th floor of the hotel and I had a 3-course lunch there. Service was great as to be expected, but prices are steep - if you don't have the 30% Accor Plus discount. While the food was alright, the view was simply superb since it is unblocked on all sides. I would recommend visiting just for the view, but I heard that there could be a minimum order of 1 main course needed to enter. Overall, nitpicking aside, the Swissotel is one of the better 5 star hotels in Singapore and a great choice for business travellers. Asides from the not so clean pillow I could not find any other major faults. However, since Fairmont and Swissotel are both usually similarly priced at $400+, and having stayed at both before, I would recommend the Fairmont over the Swissotel since it offers a slightly more luxurious experience for not that much more.”