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Stayed here for one night prior to Bilbao - Portsmouth crossing. Hotel looks really good on accommodation websites, has lots of positive reviews. It has a restaurant which is useful when arriving after a long day travelling. On arrival we were told the restaurant was not open though tapas was available in the bar. The hotel is not difficult to find using GPS and is close to the ferry port. It was difficult to get inside as all gates were closed You need to ring a bell for admittance, even at 5.10pm. What is not clear from photos or mentioned in the description is that the hotel is right next to an enormous petrol refinery. The air smells very strongly of fumes meaning you really cant open windows unless you want to fill the room with fumes. The room was airconditioned but the lowest temperature was preset to 25 degrees. Way too hot for a night time temperature for me, though it may be fine for others. Rooms in the main building may be lovely but we had a room in a wooden annex. The room was large and clean with a comfortable bed and decent linen. Toiletries were provided in the bathroom which again was large with a good shower. What was really strange was there was no door separating the bathroom from the bedroom only a flimsy shower curtain! Not great for privacy. We paid extra for breakfast which was plentiful in quantity if a little dull. As we were getting in the car to leave the owner came running after us shouting that we had not paid for breakfast. I went back inside to show the booking to explain we had infact paid. I found this really embarrassing and annoying especially as the owner did not apologise for his error instead just stomped off. Admittedly there is not an abundance of accommodation near to the ferry port but I found this place overpriced and would not stay again.

My husband and I stayed two nights at this hotel, LOCATION: The hotel is in a commercial area, above a service station. The small town is far from the hotel. For us it only served as a base for going to Bilbao SERVICE: Convenient reception open 24 hours. Presence of underground parking, even if outside the structure. Elevator. ROOM: Clean, not spacious room, with an overly large wardrobe, a desk, a flat TV. Bedside tables that were cubes with lamps on the wall. The BATHROOM: Small, with a door with a latch, perhaps due to a broken lock. Hand shower with a little limescale. Soap dispenser in the shower with glass. Not necessary, just a bar of soap BREAKFAST: We didn't use it due to the excessive price QUALITY/PRICE RATIO: Very in line with the room. OVERALL OPINION: For a couple of nights it's fine, certainly not for a long stay

Second time staying here - ready for the ferry back to UK. Basic accommodation but clean - no tea/coffee making facilities so good job I had the travel kettle with me for the morning cup of tea. Free parking and fuel station next door to fill up the tank before the final leg of journey! Staff friendly / bar area ok and light meals / snacks offered. There is a shopping mall within walking distance and also a games centre that has food outlets if you don’t fancy the hotel menu. Good location for the ferry - 5 to 10 mins in the car straight down the motorway (when you work out how to get on it !! - bit confusing).

The truth seemed to me very uncomfortable to have to go to the other building to register****, as well as they could make a entry and not have to turn around. I don't know what it was but there was something that was to noise, I don't know if it was the air conditioning (it is supposed to be shut off), in addition to the noise of the wicker, it was heard the noise of the fault. The small towels. The lift was very noisy when he opened the doors or stood on the floor (fortunately I was far from the lift). The cafeteria was very good, even the servant offered me a stick to not burn with what I was carrying, as I said I had to go to the other building. The room was very small and it was not a ventilator for smell out.

If you are part of the older generation and your back is already in agony then you might not notice how solid the mattresses are. If you like your bacon and eggs refrigerated after they're cooked you then the 'warm' breakfast option may be for you. Outdated rooms to catapult you back to the 60s with 50 shades of brown. I also believe this was the last time the carpets had a thorough cleaning. Everytime you have a shower you can step straight out into the pool that was once your bathroom floor. An upside to the hotel would be the Estrella on draught, a few pints put a blur on everything, taking the edge of the dimly lit titanic like corridors. Hotel owners must be very friendly with the accreditors who give them 4 stars, as I've stayed in better 2 star resorts. A little bit morale between staff wouldn't go a miss either. Never been so happy to leave a hotel.