Odkryj pobyt w mieście George Town

We booked this hotel via Booking.com using our credit card to secure the room On arrival, and after filling out the relevant forms we were asked for payment as expected, at this point they disclosed it was only cash and we could not use our credit cards. Even when we showed them the booking that had no mention of the cash only policy. So, it is now late in the day and they are the most unhelpful staff we have met during our current year long trip (that bad), they would not even give us access to the WiFi to arrange another room. After nearly 3 hours and constant calls to Booking.com we finally agreed no cancellation fee would apply despite it being the hotels mistake....they would not agree to the waiver of the fee until I would not leave. They even showed me an email their manager had sent to Booking.com showing this was a regular occurrence. There are many very good hotels in Georgetown...stay clear of this one. We moved to the Royale Chelung 10 minutes away... fantastic service by very helpful people... It may have been a nice hotel, however the management and staff do not care!!! STAY WELL CLEAR

Recently the hotel management was change. It was no TV channel, no kids games set as per their website shown. We booked 5 bed rooms, it end up the room was with 2 level, level 1 is a small living room and level 2 is after climbing the narrow rock stairs with all the bed and the wash room locate. It was weird that the coffee making area is at the first level but the water basin to make the coffee is on the second floor, again the rock stair climbing make me tired. The breakfast..OMG, it was not in the previous review which was so delicious and so much selection. During the 2 days stayed, the so call”buffet breakfast” was only 2 main dish ( friend noodle + fried rice), 2 fried dishes ( fried sausage and fried chicken), 1 soup, 1 corn flake with milk, coffee and tea, orange soda that's all. The second day repeat the similar spread, not even single piece of bread and fruit that they were serving. The orange juice that they serve was actually the soda drink..OMG. Another weird thing is their 5 bed room's room come with 2 tiny toilet and 2 tiny bath room, anyway, we are okay for it but it might be bit small for those foreign tourist. There were the pro on this hotel, the hotel furniture, wall paint with Baba Nyonya style. It is clean and comfortable. The location is good whereby you can walk to nearby hawker center, cafe and restaurant. The road in front of hotel was so quite that you could safely park your car there. Overall, i like the hotel characteristic but not the facilities and service. It can be improve.

Nice Room, very clean and spacious. Friendly staff. Hotel is near to Komtar and the Shopping mall. Well located. Swimming pool is under renovation. Overall experience was awesome. Definitely will come back again.

We throughly enjoyed our stay at the Campbell House. Excellent location and reception staffs were welcoming and very helpful. They provided us with maps & recommendations after check in. Always asked us about our day and highlights. Thank you for a memorable experience! The room is very clean although small for 2 to share. I would recommend the double room for one traveller or short/weekend travellers with less luggages.

New hotel less than a week after opening. The room is high in value and the design is fashionable. The hotel has limited parking spaces and cars can be parked on the street. Once you get to the hotel floor, you need to take the elevator to the second floor to check in. Because of the early arrival of the hotel, there was no sign of the front desk when I arrived, and I waited for the front desk staff to return soon. The kind smile and service attitude made up for the previous shortcomings. The most need to improve is the sound insulation of the room. When there is a vehicle passing, I feel like I am sleeping on the roadside and I am noisy all night. This hotel is really good if I am not afraid of being disturbed by the sound.

Absolutely terrible. I walk in at 10am, and the guy at the counter does not welcome me, but instead asks for over 100myr. Poor customer service from him, he maybe be new but it would be worth that he gets some training on how to deal with customers. My first room was very dirty. There were stains around the bed, there were stains on the towel, the bathroom had not been cleaned properly, it very disgusting. The cleaners did not look like official cleaners as they were not dressed in uniform. The cupboards were dusty. I asked to move room, and the lady was very kind and moved room. However this room smelt of cigarettes!!! It was vile. Again there was same problem with the room not being clean. I felt incredibly disgusted because whose spit and body fluid could In that room. I instead checked out and found that the manager was rude to his staff. I did not get a refund on my room but did end up with all the extra cash I had to pay.

It is our first time visiting Penang. We love the city, and we are blessed that we stay in Hotel Malaysia. The staff is friendly and very helpful. Especially Hassan, who cleaned our room. Ms. Farah, front desk officer. The hotel is humble, old building and simple but very homy and clean knowing the building age.the breakfast is simple but clean and tasty. The bed sheets, towels, blanket are clean, no bad smell. The bed is firm, not sinking, the pillow is good not flat or dusty. Amenities is very simple bit okay. Staff is helpful when we need anything. We really appreciate and wish to come back one day. Thank you very much Malaysia Hotel

Walking distance to almost everything in Georgetown: blue mansion, little india, St. George Chapel, Fort Cornwallis, Queen Victoria’s Clock Tower, etc. Lots of restaurants around. The hotel is small with two levels only. The room is clean and in good shape. It is not sound proof though. You can hear noises from outside and in the evening, the lights from the hallway comes through the lover glass above the door. A bit disturbing especially if you can’t sleep with lights on. If they could turn if off after midnight, would be great. Hot shower is excellent but the positioning of the shower is a bit weird. Right on top of the toilet. They provide towels, shampoo/body wash and lotion and tv but so far only sports channel is English. Hot and cold water for drinking is outside the ally. They also have a coffee shop that is open early in the for breakfast until afternoon. The mosque is right next door and the first prayer of the day starts at 06:00hrs.

Loved our stay at Tien Terrace, the whole place is spotlessly clean with such a beautiful finish to all aspects. The room is modern, comfortable and clean. The air con is a dream, it’s quiet so doesn’t disturb your sleep. Location is great too, perfect walking distance to everything. It’s on a quiet little street too which makes it a lot more authentic. We would highly recommend this place to stay, we will be back! Clark and Lucy

We had a pleasant three-day stay at this hotel. The hotel is in an excellent location, situated between two large malls with plenty of shops and restaurants and within a reasonable cab ride to both George Town and Batu Ferringhi. The room was quite spacious but a little bit dated and worn down. It could use a refresh. The bed was very comfortable, however, and the water pressure in the shower was excellent. We enjoyed using the beautiful infinity pool. Service was friendly and efficient. One area that could use improvement is the breakfast. Although there is a good variety of items offered, many just weren't very tasty. The best thing on the buffet was the homemade ice cream. Overall, this is a good place to stay when exploring the island of Penang.