Odkryj pobyt w mieście Ypsilanti

I was a bit conflicted about what rating to give because every staff member I met at the hotel was so friendly and helpful. Service from the front desk to bar to breakfast was all excellent. The location is great and the lake and golf courser are beautiful - would love to see it when it is a lot warmer! Parts of the hotel are updated but other areas still need to be updated. The elevators definitely need refreshing. I stayed in two different rooms (checked out and ended up staying another night unexpectedly) and had two different experiences. The first night, I was on the 6th floor with a lake view - room was updated and very clean. The second night, I was put on the 8th floor (concierge floor) and was unimpressed. It started out with an old microwave sitting in the middle of the office desk - pretty sure it didn't normally belong there. After I moved it to a different location, I noticed there was coffee spilled all over the desk that hadn't been cleaned. I probably should have changed rooms at this point, but didn't. Bed and bathroom were clean, except there was no shampoo and the soap dish hadn't been cleaned. Carpet was new but looked like it had not been vacuumed. The room had one of those connecting doors to the adjacent rooms and it must have been very thin - the guy next door wasn't loud but I could easily hear his TV and phone calls. Concierge lounge was open for snacks and drinks. Gym was large and nice equipment but very cold.

Needed to book six rooms for our team, and Nader Judeh was extremely helpful and flexible. What was the extra mile is he was there to introduce himself and make sure the experience was perfect, by offering tips for other services in the future and also knowing what other teams were there to help with dinner areas. Check in was seamless and easy and Mark at the front desk was very helpful. In addition, I made a mishap and cancelled a room by oversight and Mark did everything he could to assist me during a ”sold out” hotel. He went above and beyond to find me another room and get it cleaned quickly. Along with being very kind during my stressful moment. When others step up to provide great customer service it is memorable. The rooms were clean, and very nice as I was able to compare five rooms. Great Hotel!!

Hotel location is good, 15 minutes drive to the University of Michigan, there is a mall around 1 km, there are restaurants, and supermarkets, where the noodle world and Mexican food are good, the front parking lot is free, the breakfast is simple American, can eat. The hotel is cleaned.

I love this place everything its my home It's a great place

Very comfortable, clean and clean

Chose to stay here because it was super close to a family member’s condo. We stayed in Room 100. It was more private than the others because it was on the end. There were outside table and chairs, which was nice. The room faces a playground/picnic type area, so might have only been private because it was Winter. Kitchen: stove, fridge, small coffee maker, big sink, and random dishes/utensils. The fridge did not have an ice maker, so had to go to main office for that. Coffee pot was starting to rust on the bottom, but was good enough. Small bar with 2 barstools. Bathroom: heater on wall didn’t seem to work but it was not too cold in there, bathroom sink took a really long time to generate hot water, encountered 2 spiders (one was tiny and one long legged), tiny shampoo & soap provided (I recommend bringing your own soap/shampoo/conditioner/lotion), no hair dryer in room but was able to get one from front desk. Heater/register worked but would click on and off throughout the night (which woke me up), bed was comfortable enough, television was not the best (the edges of the picture were missing so couldn’t see game scores), small futon next to bed. Closet was small but had hangers. There was a desk with a mirror on the wall (although would recommend bringing your own makeup mirror). We did not wake up early enough for continental breakfast, so can’t comment. Staff was friendly. They have Wifi but not the best. Room was pretty musty. If you are sensitive to mold, would not recommend staying in the room we were in. Not sure about the other rooms, this was our first stay.

I stayed here bec they are AAA diamond rated for service and cleanliness but my room and breakfast area fell very short of expected cleanliness. My bathroom still had previous guest’s pubic hair on the toilet and in the tub rim; and there is a brown smear near the toilet paper holder - yuck! And bacon pieces and brown crumbs on the floor. I thought rooms were supposed to be vacuumed in between guests?? Breakfast area counters were dirty and smeared with handprints and even with an hour left of breakfast service, there was very little left (one yogurt, 4 bagels, 1 banana and 4 tiny danishes). In all the hotels I’ve stayed at since and during the last 2 years, all the hotels except for this one offered a bottle of hand sanitizer upon entering breakfast area. This is really too bad bec this is a nicely appointed hotel. Perhaps management need to pay better attention to cleanliness especially with covid-19 still being around!

Because there is no twin room here, the son who is studying here wants to live together, so he booked a two-bedroom room. The whole set is 70 square meters. Each bedroom has a separate bathroom. The living room and the kitchen and dining room are connected together. It is very large and spacious. Fully equipped kitchen. Later, when my son went to another place, I renewed the cheap double room for 2 days. I didn't expect that when I switched, the front desk said that I don't need to change the room, I can continue to live in the original two-bedroom suite at a cheap price, they are really generous Oh, and said that check-out can be done at 2:00 pm at the latest. The transportation of this hotel is very convenient. There is a supermarket 3 minutes' walk next to it. Next time you come to Ann Arbor, you must live here. The surrounding environment is very safe and beautiful!