Embassy Suites by Hilton Dorado del Mar Beach Resort ★★★

Viento Beach Lodge ★★

"We had a bad experience. We had to wait all afternoon for them to give us a code to access the room. A wasted vacation afternoon. And they were so calm. They didn't even worry about the delay or compensate us in any way. And the worst part is that we returned to the same hotel later and the same thing happened to us! We contacted them beforehand so it wouldn't happen again, and it happened again. Incredible! Again without a sorry or compensation. It's never happened to us before. Very little professionalism and respect for customers. We're not the only ones this has happened to. They only work with email and don't handle it properly. It's a shame because this treatment ruins their business, since the place and facilities are very nice. The room is well decorated, modern, and has all the amenities. The staff is friendly and attentive. The price-performance ratio is not good. The price is high."

Dorado Beach, a Ritz-Carlton Reserve ★★★★★

"The rooms are very large. The hotel is very large. It's an excellent hotel and a great choice for travel. (6666666666666666666)"

Aquarius Vacation Club at Dorado del Mar ★★★

"Well"

Residences at Dorado Beach, a Ritz-Carlton Reserve ★★★★★

"We came to this property because 20 years ago we came here for our honeymoon when it was a Hyatt branded property. the rooms are the same, but with Ritz Carlton touches -- beautiful marble and travertine, soaking tub, outdoor shower, luxurious bedding and furniture, etc. The beach facilities are nice and attendants were very good at keeping us hydrated, setting up and shifting umbrellas (they are surprisingly small compared to other Ritzs) and the morning and afternoon treats. Naiomi was a delight. The Library was a nice surprise with morning coffee and baked goods (the banana bread is addictive) and the evening rum tasting with generous pours and lots of education about this local staple. The food was delicious at every venue -- we tried them all even the Cocina cafe which was very good - but was surprised at the lack of options on most menus. Pork is a mainstay of Caribbean cuisine, but was hard to find any where. Not many options at different price points -- COA had only one cold appetizer for less than $50. Made it hard to want to go back to any place more than once for a one week stay. Melao was one of the best meals, but the service was very mechanical with plates being delivered without the usual fanfare of explaining the various components, flavor profile etc. The spa was good, but highly overpriced. $1000+ for 2 90 minute massages once tip and tax were included are a record setter of the 8 Ritz Spas we;ve sampled. Sitting in the chaises at the end of the entry reflection pool my husband was eaten alive by bugs in the grass. The butler/ambassador program needs completely revamped. Response times were slow with text messages going unanswered for 15 minutes or more -- and not just for us, our neighbors were complaining about things not getting done and handled them themselves. Housekeeping was spotty, missed us at least one day, came very late another, and even showed up knocking on our door at a late hour after we told our Butler not to bother as we were going to sleep. Our last night was a total disaster from a service standpoint. Super Bowl sunday. Not a surprise, its in the calendar years in advance. Texted butler for some drinks to our room, got no response. So I went do the bar and got them myself. After finsihing them, went to the library to grab a final taste of our favorite rums. Came back to the room to find a delivery the drinks we ordered over an hour ago and received no reply to our request. At 530 pm, we called in room dining to order dinner. Got their voicemail, left a message with my order. 30 minutes passed with no food and no call back acknowledging our orderd. texted the butler asking them to confirm with IRD that our request was received, and they replied with a non-sequiter about our drink order. I reiterated my request to have our room service order confirmed. I spelled out exactly what we ordered. 15 minutes later Im told its a 2 hour wait for our dinner delivery. Mind you, we tried to get dinner reserv"

Luxury 5 Bedroom Home, 3 Minute Walk from the Beach ★★★★

Villa Paraiso Luxurious Beach Front 5BR/6BA Villa @ Dorado Beach Ritz Reserve ★★★★

Coastal Town Retreat in Dorado, PR. No Issues with Water Outages. See Info. ★★★

Dream Villa · Direct Beach Access · Pool · 2Br Gated · Dorado, PR ★★★