Hotel Mallika Company, SL

The Jam Lodge

"Had to bang on gate for several minutes before being allowed in. Once in, i thought i had come tot the wrong place - an empty yard or construction site or something. The manager emerged and took me to a room. There was no-one around but i was told it was full. The room I was shown to was a ground floor double - it was dark and smelled as if it hadn't been aired in a while. The owner wiped the table with her fingers and commented on how dusty it was - but didn't make any move to have it cleaned. I was asked to pay up-front. The pillow cases had not been washed - disgusting - and an absolute red line for me. What kind of establishment makes guests use pillow cases stinking of previous guests bodies. Following morning there was no water. I had to ask for the pump to be switched on. I can do basic, but staying here was horrible and not particularly friendly experience."

bintumani

"Stayed here 2 nights and then 1 further night. I was bitterly disappointed with the experience. The service was abysmal - staff unfriendly and don't smile at all. Most of the time it appears to be an inconvenience when they have to serve you. They never have any change no matter what you pay for. We had to pay for our pre booked room on arrival but were told we would be given our change on Check out- we had to ask for our change and then they still tried to get out of giving it. The second time that we stayed we had a very early check out and they were unable to offer a breakfast box even though we had pain $196 for a 9 hour stay. The bathrooms are dirty and in desperate need of refurbishment. The grounds and pool area are long over due for attention. When ever we ordered dinner we had to have a second choice ready as first choice was never available. Staff expect a tip for EVERYTHING. It is a 10 minute walk to Aberdeen beach which is ok for an afternoon stroll."