Hotele w: Hefei Sports Center/Swan Lake, Hefei

Negative: - staffs English is not good, they still use cellphone translation - response time at reception for a a keycard replacement was slow - you can see that the corners in the rooms and bar are not thorough cleaned and that although it’s a fairly new hotel, it already looks a little run down here and there - in one of two rooms has been smoked before, although it’s a nonsmoking floor - waiter at breakfast argued that the water will cool down when I asked for cold water and he brought hot, instead of bringing cold water when I asked. After further arguing he finally brought a cup of cold water. - hotel cannot issue an invoice or fapiao so you have to go via Ctrip, which is an additional annoying step Positive: - got a WeChat contact who spoke English and was very helpful and asked if I want to change the room with the smoke smell - breakfast is great - elevators are arriving fast - view is great Have not tried the pool or gym.

For the first time in my 8-day visit in China, I’ve got a complete 9 hrs of sleep. It was very relaxing and very beautful. I wish I could go back to this hotel ❤️.

Very impressive with the front desk services. Front desk 王盈 is friendly n quick to done our check in. 服务管家小鱼 self introduced herself and providing great services to our 3 nights stay, make sure that we are comfortable during our stays. She is gentle and professional in her task and attentive services. We are attending the Singer Zhou Shen's concert at Hefei, the hotel is so considerate and gives the fans, hand warmer/heat pack, as the weather is getting colder. The daily breakfast also very good, aplenty of dishes to choose from locals and western cruisines. Check out time also has been extended till 4pm by thoughtfulness of 小魚, but we need to catch our train at 1pm....Thank you 小魚. A goodbye gift for us as we leaving. We are having a great time staying in the hotel. The view from our room is fantastic, lake view and part city view. This hotel will be our first choice if we visit Hefei in the future.

Room was spacious and comfortable, although sound insulation of walls, doors, and windows was not enough to prevent noise from neighbours or hallway and street even on 40th floor. Amenities are good and practical. Swimming pool and gym are great. Location is also very good. Service is variable. Staff is very friendly and responsible, but they need to pay a little more attention to simple English skills. However, breakfast and generally, foods in restaurant were not satisfactory enough. Western and international food is just a name. You can't really taste German Wurst or Italian pizza! The continental food, especially western breakfast, is quite ordinary, I'm talking about flavours and tastes, not quantity. It's not very eye-catching and for a five-star hotel as you would expect. Although, overall I recommend hotel.

房間設計現代又温馨，床品舒服到一沾枕頭就睡着。地理位置絕佳，旁邊就是萬達廣場美食雲集。細節處處見用心，連洗手間都配備了智能馬桶，性價比超高，必須推薦給朋友，下次來還會住這裏！

The location of the hotel is good in Hefei, but unfortunately it is a bit outdated and could be better maintained. The breakfast was good, but with a clear Chinese focus.

Pro - dobra lokalizacja, cena jest dobra dla apartamentów. Con - niskie wifi i połączenie z danymi mobilnymi, trochę stare i zapach. Ogólnie, nie można oczekiwać wiele za tę cenę i lokalizację. Poleca rodzinom, które lubią żyć razem podczas podróży.

入住體驗非常滿意，酒店乾淨衞生，環境舒適。房間佈局合理，空間充足，住着不壓抑。床品舒適，隔音效果好，晚上能好好休息。衞生間乾爽整潔，用品齊全，熱水穩定。前台服務熱情專業，辦理手續快捷。客房服務及時，打掃認真細緻。地理位置好，出行方便。整體性價比高，服務和衞生都很在線，住得很舒心，下次還會再來。

這次住全季的體驗真的被服務狠狠圈粉！從踏入大堂開始，前台工作人員就帶着温和的微笑迎上來，辦理入住高效又貼心，還主動告知酒店的各項細節，讓人瞬間感受到暖意。入住期間有任何需求，無論是補礦泉水還是要洗漱用品，一個電話很快就有工作人員送來，全程態度謙和有耐心。客房阿姨打掃得細緻入微，還會留意住客的小喜好，細節處滿是用心；就連機器人送物都高效又便捷，體驗感拉滿。離店時還貼心遞上飲用水，24小時的值守也讓人倍感安心。全季的服務從不是刻意的熱情，而是恰到好處的温暖與周到，潤物細無聲的關懷讓人在旅途中感受到了家一般的舒適，以後出行還會堅定選擇全季！

We had a wonderful stay at this hotel! The view over Hefei was absolutely breathtaking. The room was cozy, clean, and very comfortable – perfect for relaxing after a day of exploring. The breakfast was delicious. The staff were friendly and helpful. I would definitely stay here again and highly recommend it to anyone visiting Hefei!