Hotele Hot Springs w mieście Toyo'oka

It's a lovely hotel in traditional Japanese style. It has a pretty inside garden and an onsen (no private onsens for booking, only common ones for all hotel guests that are divided for males and females). Hotel provides you with a yukata and a haori for your stay (you don't rent it, they are included in price), which is very convenient. When I asked the receptionist if I can buy them, 'cause I loved them so much, she said I can take them for free if I want. I double checked to avoid any miscommunication, but she insisted that I don't have to pay extra for those. Everything in the fridge, including alcohol, is free. Hotel is a bit far from the main street, but has a transfer, so I'd say it's fine. We ordered a dinner and breakfast, and both were absolutely wonderful, had several courses.

We had an absolutely wonderful stay at this hotel. From the moment we arrived, everything about the check-in experience was smooth and professional. Special thanks to Hiro, who assisted us during check-in. He was extremely professional, spoke excellent English, and gave us a very clear and thorough explanation about the hotel facilities and our room. His service made us feel very welcome and comfortable right away. The room was beautiful, clean, and well prepared, and all the facilities were exactly as described. Honestly, everything about this hotel - from the service to the atmosphere - was close to perfect. This was one of the best hotel check-in experiences we've had. We would definitely stay here again and highly recommend this hotel to others.

這次入住5樓私人露天溫泉房型 房間非常的寬敞 浴室整潔非常好 有私人烤箱 &客房私人露天湯 餐點在房間使用 餐點非常豐富 當天的活魚生魚片 甜蝦 帶子 壽喜燒 甜點 水果都非常豐富好吃 帶孕婦&雙胞胎來 非常適合 出飯店就是商店街 離附近溫泉都非常近 很好的體驗 山本先生 接待的非常好。和藹可親 人又幽默 推薦了很多地方可以去 下次會再度入住

对不是日本人完全不友善的酒店 Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude. Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in. When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all. I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy. There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup. Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special. Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.

Останавливались в отеле в октябре 2024 года. Взяли два номера на двоих. Плюсы: 1. Великолепные номера в стиле классического рекана: все очень красивое, аутентичное, масса мелких деталей, записок и подсказок для гостей, интересных безделушек в номере. У нас были кровати, а не футоны, но минусом это никак не назвать - кровати удобнейшие. Вид из номера (3 этаж) - на горы. Чистота идеальная, в номере есть все, что должно быть в номере классического рекана: от татами, до низкого столика для отдыха. 2. Бесподобный ужин кайсеки. Великолепный завтрак сукияки (готовишь себе сам). 3. Красивейшие интерьеры отеля, по нему интересно гулять, изучая его изнутри. Отель красивый снаружи тоже. 4. В номерах можно курить (мы этого не делали, да и номера не прокуренные совершенно). Есть курилка при входе в отель. 5. Чудесный персонал. Все просьбы и жалобы удовлетворяются за минуты. Плохо говорят на английском, но это не беда, общались через переводчик. Ребята классные, веселые. Быстрый чек-ин, куча напоминалок по поводу того, куда и во-сколько приходить / что и как правильно делать. 6. Есть приватный онсен (мы не пользовались). 7. Дают беспланый пропуск в 7 общественных онсенов. Дают скидки на сувениры. 8. Дают отличные юкаты для онсенов, для женщин - дадут красивые, выбор огромный. Нюансы: 1. Единственный минус отеля - удаленность от центра Киносаки (15-20 минут ходьбы по не слишком красивым местам). Но! Есть бесплатный трансфер от отеля до центра города, плюс есть трансфер вокзал-отель-вокзал. Да и ходьба от отеля до центра Киносаки нас особо не напрягала. 2. Это не бизнес-отель, поэтому ни стиралки, ни утюга, ни душа в номере нет. Душ (а по факту - онсен) общий на минус первом этаже - отдельный для мужчин и женщин.

Я не строила ожиданий от этой поездки и была в приятном шоке! Во первых сам городок такой красивый и уютный, ты не спешишь и наслаждаешься! Во-вторых отель на высшем уровне! Сервис и вежливость персонала поражает, красота внутреннего пространства отеля и дворика! Поразительной красоты Онсен при отеле, все продумано до мельчайших деталей! Номера в отеле очень аутентичные, как и все в целом, а шведский стол на завтрак шикарный! Также трансфер продуман и конечно юката просто чудесная и на любой размер! Говорить могу вечно о том какое же удовольствие я получила! Благодарю!

Please book this hotel if you go to Kinosaki Onsen! The staff was really amazing. They were all super friendly and nice and always put so much effort in making our stay enjoyable. Big thanks to Kairi for explaining everything so well and always being patient with us. Also thanks to Tomoki for the great service. We loved our stay there so much we would love to come back here again when we visit Japan again! Also loved the town itsself and all the Onsen. The hotel itsself also gives you public Onsen as well as private ones that you can book in advance. They were amazing too. The food included in our Halfboard was also amazing! Loved everything here! Garden view from our room was so relaxing and great as well!

There is no breakfast nor dinner provided by this onsen hotel, and restaurants close a bit early. If you’re looking for an onsen meal, you maybe disappointed if you staying here. Beware if you’re a foodie. The sound insulation is poor, please keep your voice down. Since the first night I arrived was windy and rainy, and the curtain for blocking the sun is made of bamboo, it kept hitting on the window all night long. There is no elevators and the stairs is very steep, be careful if you bringing many luggages. Although the servers do not understand English, they are very friendly and willing to help! Overall, I enjoyed a lot while the staying. Thank you!

部屋はリフォームはされているようですが、モダンと和風の調和がのとれた作りが簡素で心地よいです。 食事は味と量ともに満足のいくものです。夏場の利用でしたが冬場の利用も考えています。

Upon arrival, the hotel gave us 2 free tickets for aquarium next to the hotel. Staff were very friendly and helpful with parking valet and our luggage. The room we were in had an amazing view and it is spacious. It’s a Japanese style room and the staff had to come to put out futon for us around dinner time. Communal bath is big with an outdoor onsen. We noticed that they use salt water in the bath and onsen instead of chlorinated water like many other onsen hotel we have stayed in the past. There are 2 restaurants in the hotel but they open rather late at 7 and 8 pm so we didn’t get to try them. Breakfast were the same the whole we stay but they are pretty decent so there is no complaints. I would consider this to be one of the best hotel we have stayed during our trip there.