Hotele w Greenburgh z Hot Tub

„The staff are very kind and helpful. I got information for rent car and also the receptionist print out my important papers 😊. Thanks again. It seems like old hotel but still clean.”

„Overall great experience great service and prime location for shopping and eating.”

„Glad they started serving hot breakfast, wish they had more options though ! I normally never have issues with hotel but this time I had a crazy person following me and my son and he made my stay very uncomfortable he was even arrested the next day grateful for that but still ruined my stay !! Just be aware of your surroundings cause it's a very secluded location ! Pool is nice and cold lol not heated opens later in the day never Early.”

„This stay was not what I would call good... It was in fact a poor experience. By this I mean. I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins. I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready. At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”. So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah... Poor job by the room ready crew. And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help. 5 STARS for Aaliyah 1 STAR for Cleaning Crew (-0) for associate.”

„Cleanest hotel I have ever stayed in. Excellent service across the board. Bar staff was friendly and hard working. Food and drinks were phenomenal. Hotel staff was happy to accommodate and make good when unforeseen circumstances occurred. Best customer service around.”