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5-star hotel, but unfortunately the service was far from 5-star. We arrived for check-in at around 3:30 PM, only to be told that our room was not ready and that we had to wait another 30 minutes. For a 5-star hotel, I would expect the room to be ready by the stated check-in time. The staff also did not properly explain or guide us regarding the location of the available facilities. More importantly, some staff members did not handle guests in a professional or attentive manner. Overall, the service and guest experience did not meet the standards I would expect from a 5-star hotel. There is definitely room for improvement, especially in staff professionalism, communication, and guest service.

Wonderful experience for a one-night stay at AC Hotel for a quick look around Ipoh Town whilst travelling from Penang back to KL. Room was clean and comfortable to stay, games room is nice too for my kids to hang around for some time. Free parking available, just validate it at the receptionist counter prior leaving the facility.

For the price, I think it is a reasonable option.  However objectively: 1. The air-cons don't work well - one of them was leaking.  The staff was helpful in sending contractor to fix while we were out but due to miscommunication (because we have connecting rooms) the ”fix” was made to the air-con that wasn't leaking as badly as the one we complained about.  To be fair they offered to swap rooms but we are a family of 5 and it was a hassle to repack and move so we declined.  2. The hot water was very good despite some reviews.  However the shower head in one of the rooms were such that they don't stay put so occasional splashes happened.  3. One of the rooms wasn't cleaned (we have connecting room) - the ”make my room” card wasn't available in one of the room so we hung on just 1 of the room and left the connecting door open, thinking that the cleaners would clean both.  They only cleaned 1.  I guess we could have outright told reception instead of assuming that the cleaners will clean both rooms since we left the connecting door open.  4. I paid for extra bed - but the bedsheet was dusty - they changed it (or at least vacuumed it) after the first night.  5. The beds were quite comfortable, they offered free bottled water and coffee sachets, tv worked, fridges worked, rooms were decent sized, wifi was ok - ample street parking, the lights were ok but one of the rooms had stark white lights instead of the warmer ones. Location was good, just off the highway and across the eateries in Bercham.  6. The staff were helpful and friendly.  Despite the complaints they texted me and constantly called to check if we needed towels (because one of the room weren't cleaned) and they asked twice if we wanted to change rooms (we didn't because of reason stated above).  7. Suggestion - build a small ramp to go up to the hotel from the road if possible.  It will be helpful for luggage and older folks / wheelchairs etc.  All in all, it was a decent stay.  Price was competitive but cleanliness could be better - and air-con/shower heads can be better maintained. 

The hotel located at the busy road area but the moment you enter the hotel it feels like you're entering the whole new world. The chill ambient, cozy and warm atmosphere occupied the whole parameters. Staff are superb especially the front desk - Kaushilliya. The room offers generous amount of amenities and you won't miss out the excitement. The cons i noticed is just that the gym were close. Kudos to the hotel management and surely will back here on the very next trip to Ipoh.

The hotel was really good and convenient for our stay. The rooms were nice and comfortable, and my family really enjoyed it. Everything was great except the cleanliness — the towels had yellow stains, so that part needs some improvement. Other than that, the place was lovely and I highly recommend it! It’s a great choice if you’re visiting Lost World of Tambun, though it’s a bit far from the town area.

I researched a lot of hotels in Ipoh. Most hotels are spread out around the Ipoh “downtown”. If you’re arriving on a bus from KL, the bus terminal Amanjaya is 9km away. 20 mins on the local bus will take you to Terminal Kidd and it’s a 15 mins walk to M Boutique. I wouldn’t suggest this option if you have a lot of suitcases as the walk is on the main roads with cars and truck zipping past. Location is surrounded by industrial and car dealerships, but once arrived you’re surprised! They live up to their name - Boutique! They have been in that location for 13 years. Staff are friendly and helpful! Room (single room with no windows) was clean and comfortable and provided the amenities after a long day on the bus. And the hotel - SMELLED nice. Like a high end hotel. It was a nice treat if you’re a solo traveler looking for comfort on a budget. I tried to extend an extra night, however Trip were only showing double and twin rooms - out of my budget for a solo traveler. Asking at reception if the single room was available, they checked and I paid directly to hotel for a 2nd night. Your loss Trip! Hotel amenities were great. Hot shower, WiFi and air conditioning working. It’s a 10-15 min walk to the old city. When I arrived around 4 PM, a lot of things are already closed and quiet. Walking around in the dark back to the hotel was a little uneasy, but you can easily just arrange a car to GRAB. Highly recommended!

Staff is friendly, however the room service a bit slow as after we checked in no towel in our room due to still on laundry, and that was already 5pm. Not a big deal though. Room is clean and they provided white coffee sachets which is nice. Water heater warm up very fast. Old led TV but a lot of channels with different varieties to watch. Hotel provided breakfast is fantastic, few good choices to choose. Amenities include a massage spa within the hotel and guest able to get discounted price, massage service is very good. Nearby there is a pub and Chinese restaurant which seems to be very popular as able to see many cars at night going for dinner. Overall fully recommended this hotel. Also there is flea market on every Sunday morning just outside.

room clealiness was ok..but in term of soundproofing can be upgraded to be better. price ok. location a little bit outskirt of Ipoh town but not to far just 10 minutes away. Plus point good shower. have wifi.

The location very good. You can walk to many famous restaurants in Ipoh old town. All not more than ten minute, very convenient. House is very big and bed is comfortable. But the smell from the sewer is very strong and extremely unpleasant. It helped when you close the toilet’s door. Not much soundproof,you can hear other guests walking and chatting at the corridor. It can be quite noisy in the morning and night when people passing by. The design of the car park is a nightmare. It’s octagon shaped - really challenging when you drive the car up to level 7 in one go. The management team quite approachable. They will collect RM300 for damage deposit through credit card. And will return in 1-2 days after your check out. ( I haven’t checked if I received the return).

at rm50 per nite during promotion , you pay what u get rooms are small and tight but comfy and clean toilet and showers are working well but sink is mouldy aircond , bed and tv are working fine and comfy wont mind to recommend to others for shop trips