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„The hotel is clean and the room is spacious, if you’re into Zen etc then it’s perfect location for that, Otherwise you will need to resort to shuttle bus and in our case we rented a car to get around the local areas. I didn’t know that regardless of you use it or not you will be charged for the onsen fee, which no one tell us at check in, it’s a small thing but it would be nice to be told everything upfront.”

„Arai Ryokan, built in 1872, is a luxurious ryokan with 31 Japanese style guest rooms are located in various private cottages. Its 15 wooden structures are registered as the national cultural assets. Many Japanese celebrated artists made frequent visit and the big art collection is housed in the ryokan. A wooden bridge leads to the guest rooms which overlook either the river or the courtyard with its large pond full of carp. Arai Ryokan’s traditional Japanese cuisine kaiseki served features local fresh seafood and vegetable of each season.”

„服務很好，大堂有下午茶和夜宵，如果沒有訂酒店的餐食可以吃點兒也能飽，就是每天吃的都一樣。離的很遠有一個711，最好還是在酒店訂餐，不想訂酒店的餐食就711買也行。因為酒店有很大的上下坡，出去一趟挺費勁。有免費的乒乓球玩兒，酒店內還有自動販賣機，還有牛奶販賣機，裏面的牛奶特別好喝，一口氣喝了3瓶。酒店的温泉有公共的，公共温泉是室內的，也可以根據時間選擇衹有户外温泉。”

„The resort is truly remarkable with good food and onsen facilities. My rating is purely based on the resort experience. However, I will like to provide feedback on the reservation experience on trip.com. The pricing indicated on trip.com is not totally transparent. At the time of booking, I indicated 2 adults and a 7yo child to get accurate pricing. The amount was prepaid with a small fee JPY450 to be paid at hotel. At check in, I was shocked to learn that we are expected to pay for the child room rate at JPY22k+. That was not indicated on the “to pay at hotel’. Trip.com customer service officer replied that the requirement was indicated on the email confirmation sent. This is upsetting as I usually used the mobile app and relied on available information to make reservation. It is not my habit to check email confirmation given the information on the app is correct. Pricing should be made transparent at point of booking and not after booking. And out of ‘goodwill’ they offered me a compensation close to 50% of the child room rate. I have been using trip.com since covid and this is my first time having such issue. I hope my experience can benefit others who is booking this accommodation with child.”

„Приехали на 1 ночь. Потрясающее место.  Услужливый персонал (я бы даже сказал, что слишком), очень приветливые и отзывчивые. Идеальная чистота в номере. Мы посетили более 20 отелей в Японии- этот самый чистый и ухоженный. Территория рёкана большая - это больше онсенный комплекс, чем просто рёкан: включает несколько зданий (соединённых коридорами и переходом под землёй, смотровую у речки и парковку. Мы взяли номер с купелью, и что самое интересное- в купели та же вода, что в онесене! (хотя обычно в частной купели просто подогревают обычную водопроводную) На улице было прохладно (начало января), но абсолютно везде в номере было тепло. Онсенов на территории отеля- 4 (2 общих не крытых, 1 крытый и 1 приватный) Подают ужин с использованием местного свежего васаби, который предлагают натереть самому- вкусно. Большой зал-лаунж, небольшие японские садики между помещениями, особое внимание к каждому клиенту. Из минусов: нельзя посещать публичный Онсен с тату, нельзя курить в номерах (на trip.com может быть указана некорректная информация- если критично уточните у отеля напрямую!), высокая стоимость за ночь. В остальном- максимальная рекомендация.”

„Our room has a Mount Fuji view, which was great! However, the location of the hotel is situated on the hill, so May not be so convenient for travellers who don’t drive. Also, if you want to go to the public onsen within the hotel, you will have to take the shuttle bus, which is a bit inconvenient. However, overall this hotel is still a good choice!”

„スタッフさんが温かく迎えてくれ、最後まで素晴らしいサービスで気持ちよく過ごすことができました。 ホテルの手作り地図で周辺の情報もシェアしてくれて 参考にさせていただきました。 ホテルは清潔でおしゃれで ルーフトップの足湯とウェルカムドリンクのティーで ひと息できて最高でした！ 周辺で夜ご飯を食べた後、 Barに立ち寄って一杯いただきました。 おしゃれな空間で満喫！ ほぼ満席！ 朝食は和食で味もとても美味しかったです！ こしひかり最高！！ 温泉も気持ちが良かったです！ ゲームの貸し出しもあったり、 浴衣選びも楽しかったです。 また行きたいと思います！！！ ありがとうございました！！”

„酒店超級好，每個房型都不一樣，每個房間都是一個小別墅，都有私人温泉♨️，超級喜歡，我選擇的140平2層樓的房型，前台服務很好，會幫助提行李帶我到房間，第二天退房看到我司機來我房間幫忙提行李也立馬會跟着來幫忙提行李箱（我聽司機後來説的），酒店園景特別好，唯一我是臨時決定來伊豆臨時定的酒店所以沒訂到酒店的吃食（🉐提前三天定），這個酒店超級推薦推薦推薦”

„Super nice food and room. The room super spacious with a garden and own onsen. The staff is so nice and helpful to prepare our bed sheets , breakfast and dinner. Two meals included is well served with lister and seafood. Unforgettable night. Highly recommended.”

„It's an old but very nice hotel. The room is in a traditional Japanese style, with yukata, tea set, futons, tatami mats - everything is as it should be! Very clean and cozy, definitely recommend it. It's a pity that you can't visit the onsen if you have a tattoo, but it's okay! There was a magnificent view of the mountains and the village from the window!”