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„The resort is truly remarkable with good food and onsen facilities. My rating is purely based on the resort experience. However, I will like to provide feedback on the reservation experience on trip.com. The pricing indicated on trip.com is not totally transparent. At the time of booking, I indicated 2 adults and a 7yo child to get accurate pricing. The amount was prepaid with a small fee JPY450 to be paid at hotel. At check in, I was shocked to learn that we are expected to pay for the child room rate at JPY22k+. That was not indicated on the “to pay at hotel’. Trip.com customer service officer replied that the requirement was indicated on the email confirmation sent. This is upsetting as I usually used the mobile app and relied on available information to make reservation. It is not my habit to check email confirmation given the information on the app is correct. Pricing should be made transparent at point of booking and not after booking. And out of ‘goodwill’ they offered me a compensation close to 50% of the child room rate. I have been using trip.com since covid and this is my first time having such issue. I hope my experience can benefit others who is booking this accommodation with child.”

„Приехали на 1 ночь. Потрясающее место.  Услужливый персонал (я бы даже сказал, что слишком), очень приветливые и отзывчивые. Идеальная чистота в номере. Мы посетили более 20 отелей в Японии- этот самый чистый и ухоженный. Территория рёкана большая - это больше онсенный комплекс, чем просто рёкан: включает несколько зданий (соединённых коридорами и переходом под землёй, смотровую у речки и парковку. Мы взяли номер с купелью, и что самое интересное- в купели та же вода, что в онесене! (хотя обычно в частной купели просто подогревают обычную водопроводную) На улице было прохладно (начало января), но абсолютно везде в номере было тепло. Онсенов на территории отеля- 4 (2 общих не крытых, 1 крытый и 1 приватный) Подают ужин с использованием местного свежего васаби, который предлагают натереть самому- вкусно. Большой зал-лаунж, небольшие японские садики между помещениями, особое внимание к каждому клиенту. Из минусов: нельзя посещать публичный Онсен с тату, нельзя курить в номерах (на trip.com может быть указана некорректная информация- если критично уточните у отеля напрямую!), высокая стоимость за ночь. В остальном- максимальная рекомендация.”

„This is an excellent resort with perfect location for an immersive Japanese Ryokan experience. The Nepali person at reception was very friendly and helpful. Most of the staff are friendly. The Onsen was amazing with cave Onsen and outdoor Onsen. Breakfast was very good with many choices.”

„Arai Ryokan, built in 1872, is a luxurious ryokan with 31 Japanese style guest rooms are located in various private cottages. Its 15 wooden structures are registered as the national cultural assets. Many Japanese celebrated artists made frequent visit and the big art collection is housed in the ryokan. A wooden bridge leads to the guest rooms which overlook either the river or the courtyard with its large pond full of carp. Arai Ryokan’s traditional Japanese cuisine kaiseki served features local fresh seafood and vegetable of each season.”

„Amazing service and onsen facilities. There are both indoor and outdoor, private and public baths to choose from. There are unlimited drinks from the drinks machines and also other complementary food services. Both the meals, breakfast and dinner, were exquisite. It was great to experience traditional Japanese dining. The traditional Japanese building was like a labyrinth and I thoroughly enjoyed exploring the many halls and gardens. The location is also great and there are many shops and temples around the area. All in all the perfect place to have a more traditional Japanese experience whilst receiving excellent service.”

„Our room has a Mount Fuji view, which was great! However, the location of the hotel is situated on the hill, so May not be so convenient for travellers who don’t drive. Also, if you want to go to the public onsen within the hotel, you will have to take the shuttle bus, which is a bit inconvenient. However, overall this hotel is still a good choice!”

„It's an old but very nice hotel. The room is in a traditional Japanese style, with yukata, tea set, futons, tatami mats - everything is as it should be! Very clean and cozy, definitely recommend it. It's a pity that you can't visit the onsen if you have a tattoo, but it's okay! There was a magnificent view of the mountains and the village from the window!”

„The hotel is clean and the room is spacious, if you’re into Zen etc then it’s perfect location for that, Otherwise you will need to resort to shuttle bus and in our case we rented a car to get around the local areas. I didn’t know that regardless of you use it or not you will be charged for the onsen fee, which no one tell us at check in, it’s a small thing but it would be nice to be told everything upfront.”

„總體而言，這家酒店是性價比非常高的酒店，尤其是對於打高爾夫的住客而言，下次還會入住。在酒店連住了含早晚餐的三晚，每天的晚餐都不同，而且非常豐富，早餐有兩天是套餐，有一天是自助；從自己的房間可以眺望富士山，但由於天氣多雲，衹有一小會兒看到了山頂，其他時間富士山都躲在雲層後面；據説因為光污染少，酒店很適合看星星，但我每天晚餐都吃太飽，早早就睡了，很可惜，下次體驗下泡温泉看星星。酒店的温泉是貓越温泉，有室內和室外，尤其喜歡室外温泉，需要走幾階台階下去，彷彿置身於樹林中間，風大的時候，樹葉刷刷響，很治癒。再説説酒店的球場，由於沒有訂包含下場的套餐，下場費用是另附的，但也很實惠，喜歡自己開着球場，沒有球童，自由地打球，前九洞房屋穿梭在樹林間打球，很幸運在2號和8號洞與小鹿們不期而遇，很驚喜；後九洞則更像深處曠野中。球場難度不會太難，人也不多。如果不打球的朋友，可以去修善寺看看景點，提前一天可以預約酒店的接送車，送到修善寺車站，然後再打車或公交可前往。”

„Really loved this place. The service was lovely, the food was amazing especially beside the river under the kotatsu. And I loved how big the room was with the private bath. Had an amazing time in the private onsens without anyone disturbing. Couldn’t have asked for a better ryokan to go to.”