"We stayed 30 mins at hotel after checkout But they didn’t check anything like bills, or stuff from rooms during that time. The next morning they called us in an accusing tone that we took drinks & wine from hotel & left bills unpaid. We did not even touch a single bottle of wine or a can of soda. The only “fault” we had was forgetting about the bill for a single dish of traditional fried rice the night before. Which I believe it’s the staff’s duty to remind us, not the other way around. We’ll be paying the said bill via bank account. But I think I won’t be visiting a hotel that misses their duties, accuses us of taking drinks that we did not, and doing so in a condescending tone, again. A shame because we really enjoyed the scenery and facilities and was thinking to visit again and stay a little bit longer next time. Now there will be no next time to this hotel for us."

"Super przytulny, przyjazny i najlepszy hotel w Kalaw otoczony pięknymi górami. Został tam kilka razy i kochał go. Zespół jest fantastyczny (szczególnie dzięki właścicielom) naprawdę sprawiając, że pobyt jest komfortowy i niepokojący. Niesamowite śniadanie i dobroć :-)! "

"Złoty Kalaw Inn jest pieszo od lokalnego rynku (co 5 dni). Pokój jest przestronny i ma 3 pojedyncze łóżka i wszystko, czego potrzebujesz. Tylko duży ręczniki jest dostarczany i nie suszyć nogami wychodząc z prysznica. Internet jest dobry i menedżer upewnił się, że był cały czas zasilanie. Ogólnie, cieszyliśmy się pobytem!"

"I confirmed via a Viber conversation that I would stay in a mountain view room on the night of 18 December 2025 and then move to a pagoda view room on the second night (19 December 2025), as they had already received a booking for the mountain view room on 19 December. However, when I checked in on 18 December, they informed me that I would only receive a pagoda view room for both nights, stating that the invoice mentioned only a pagoda view room and that a half deposit had already been paid. I explained that based on our Viber conversation, I understood that the first night would be a mountain view room but they refused to acknowledge this and relied solely on the deposit invoice. This experience was unreliable and disappointing due to untrustworthy communication. If you plan to book this hotel, do not rely on written conversations as only the invoice receipt is considered. Their response was irresponsible especially considering that a half deposit is mandatory for this hotel."