"We spent a week with the children at the Alpine resort over Christmas Eve. A great time! Modern and clean, yet cozy and family-friendly. Best service, always available. And especially the location! Quiet in the second row, but right in the middle. 2 lifts, supermarket, all restaurants and shops within a few minutes' walk. And a very nice, well-maintained sauna in the house. It couldn't be better! Thank you for a great time! Annika"

"We stayed 6 nights and enjoyed it to the fullest; -abundant breakfast-buffet -splendid wellness possibilities -exquisite diner at night The hotel has been superbly renovated, quite impressive Staff super-friendly, always willing to help."

"We rented two chalets and paid a fairly high price, expecting comfortable accommodation. Unfortunately, it was far from comfortable. The property itself is nice, spacious, and even has a pleasant balcony to enjoy with friends. However, the beds and pillows were extremely uncomfortable. To make matters worse, the property is located right next to a construction site, so we were woken up every day at 7:30am by loud drilling noise. When we raised these issues, the owner was rude and arrogant, which made the experience even more disappointing. I would not recommend staying here."

"Firstly, I'll be honest. I am holding a grudge against the Management and Bar staff, ONLY for this review. The hotel itself, is actually quite pleasant. It's clean, modern, located in a prime area of Mayrhofen and is a popular destination for locals, tourists and travellers. I could not find any fault with the rooms. The beds were comfy, really big tv, and an Absolutely fantastic shower, which were all cleaned daily. Great service from the cleaners and we were happy to leave a room tip. However, disaster on arrival. We were NOT presented with a nice welcome, or much in any other way of a greeting by Mike the Manager/owner, local black cloud. We were barked at to SIGN!! The arrival sheet. And I do mean barked at along with furious pointing of a slip of paper, all written in German (I like to have a go at languages, but I'm no expert) so we struggled a little, which seemed to annoy Mike further. Once we had overcome that issue, we were pointed in the general direction of the rooms and basically dismissed! Wow. This was the start of a frosty week with Mike, who must of took an instant dislike to our group, as he did not warm up a single degree, all the week we were there. Always harsh, always frowning. People skills seemed to have ran around Mike like dodging Covid! This is a bit unusual in the main point of contact we have for the hotel we are staying in?. But the main cause for unpleasantness, was a Mid-week theft of personal belongings. The staff seemed to have forgotten we were guests that week, (probably because we avoided the bar area a lot, due to Miserable Mike). So one evening when we did venture in for a few drinks, I happend to leave my coat, drapped over the chair next to me. My friend and brother were seated opposite, so when I took a call and left the bar, I knew things were ok. However the sneaky Barstaff girl (Irish accent, did not catch her name) managed to slip the coat and, later said that she had passed it to another group of lads, also Irish (hence she remembered them?) as she said she thought it was theirs. This story developed holes, when we were later questioning the location of the coat and lads. She assured us that she knew the lads and would get the coat back. But strangely, we saw no group of these lads, entering the hotel from our first floor balcony all night, and as if by magic, at 1 minute past her finish time, 00:01am, my coat found its way to hang on my door, and the barstaff girl doing a runner as fast as she could away, down the stairs and out the door. Could it be that my coat was hiding in the back all night, just waiting to reappear? Funny how, when we were promissed the cctv the night before, this was now refused by Mike, as the property was returned?! Strangely the barstaff girl did not linger in my pressence or even look at me for the last 2 days of our stay there... So, Frosty Mike with all the kind personality of a prison warden, and his merry band of barstaff thieves, (Yes w"

"The new building with the spa area is really beautiful... because it's very spacious, guests are spread out well, so it's pleasantly quiet everywhere... The food looks very good, but the taste is average. The service is really hit and miss. On the first day, a very friendly and attentive waitress, but on the second day, unfortunately, the complete opposite. The rooms are okay; the older part is quite dated, but clean."

"The hotel was amazing. Lots of saunas to choose from. Stunning rooftop pool. Heated equipment room. Additional activities during the evening such as wine tasting, jazz evening, dj evening"

"We would have had a better review of the hotel, ignored the warm, noisy room, and enjoyed the positives of the hotel except for the very unusual behaviour we received around paying our bill. The day before we checked out, we had a bill stuffed in our door, followed by 2 phone calls at 9.30 pm at night. The following morning on check out I raised this with whom I presume was the owner, I don’t think she got the message, this is unacceptable, change your payment terms or leave your customers to settle on departure. We won’t be back."

"Znajduje się na krawędzi wioski i blisko wszystkich udogodnień, to była doskonała baza na kilka dni snowboardingu. Goście byli doskonali od początkowej rezerwacji, potwierdzając naszą późną noc przyjazdu i pakując śniadanie, aby pojechać na nasz ranek powrotu do domu. Doskonały parking. Koniec sezonu śnieg był mile widziany. Zdecydowanie wróci. Dziękuję, Tom i Nairne."

"For a business stay. Effort to provide a warm welcome even on late arrival. Friendly and very professional staff Spacious and functional room Elegant decor with well-established integration between past and present. Excellent breakfast"