Hotele w Orange County

I give this hotel 10 out of 5 stars. I loved this hotel! Look no further! We were greeted by a very friendly front desk assistant. The room was Exceptionally clean and updated. Staff is very friendly and professional. Hot breakfast included and it was good! Im very pleased and impressed. It is in a very private area with a fire pit in the back. Will return if I’m in the area.

I can not explain how a Hilton property could let my experience be so awful. I booked a room here for 3 nights and paid $796.79 in advance and in full. A few days before my stay I got an email saying that the property was under renovation so I might be inconvenienced by construction noise between 9am and 5pm. I didn't love hearing that but I already paid for the trip and had planned events with friends there, so I went. The first morning I went into the bathroom to wash my face, brush my teeth, use the toilet, etc. but there was no water! I went to the lobby with my toothbrush and asked if there was a restroom with a sink in the lobby I could use. They said sorry, no the water is shut off for the entire hotel until 5 pm. Again... whaaat? So l had to drive to a gas station to use the bathroom. So gross. If only I had booked a nice hotel room somewhere, right? I had an event to go to at 5 pm that evening so I had to go without having had a shower. I did stop at a fast food restaurant to use their sink to brush my teeth again. The folks at the front desk were nice and almost guaranteed that Hilton properties would give me a refund for at least one night. They urged me to call and explain and let Hilton make it right with me. So when I got home I did just that. After a week I received an email stating that my room was paid in full in advance under a ”no refunds” policy. Honestly, I thought the ”no refund” policy was aimed at last minute cancellations, not the room being uninhabitable. Needless to say I am extremely disappointed with Hilton for the awful experience and the awful customer service resolution I was given. Do better Hilton.

There are supermarkets and Chinese restaurants nearby. gas. Life is very convenient. Chinese restaurants have a general taste. The room facilities are newer and the washing supplies are also very good. American breakfast is not bad. Very nice hotel. Self-driving tour is highly recommended.

the stay is enjoyable but some of the female staff is not friendly.

Hotel location is ok, not biased, there are many things around (the kind of driving for two or three minutes). Free parking is available. There are not many types of breakfast, normal, and can be full. The hotel room was quite nice and quite clean. There are gyms downstairs, not many people. In general, if you need to, you will choose to live here again.

Stayed here for a soccer tournament in Walkill (12 minutes away). Never stayed in a Sleep Inn before. It was pleasantly surprising. Very clean, beds were comfortable, typical continental breakfast. Had a Belgium waffle maker, pancake maker that was able to be set to how many pancakes you wanted, bagels, rolls, apple danishes, wrapped cookies, coffee was good. Despite the crowded soccer players at the hotel, Alexis was wonderful at always replenishing and had a smile on her face the entire time. Our team was able to put tables together for a true team breakfast and even took over the tv lounge the night before--a loud bunch but the staff was wonderful! They have an indoor pool and weight room but we did not take advantage of it. Multiple eateries close by. If in the area again, would return to this hotel.

We knew we were going to be a late check-in and an early check-out when we were deciding on where to stay. We saw the pictures of the breakfast and the hotel looked pretty new and clean, so we decided to pick this Tru. The breakfast shown on the Hilton website is not what you get. The microwave had almost an inch of water in it (we measured). The toaster was broken. The ”Donuts, Muffins, and Bagel” section had some bagels and nothing else. No hard boiled eggs or waffles. The juice machine was out of at least 1 juice. There were three pieces of fruit available, a container of gross looking oatmeal, egg frittata, and sausage links. When we asked the attendant about the bringing out more food, he said that they order the food late and therefore they did not have any. If a hotel is going to offer breakfast it should be up to par. I understand that things break and run out but this many things going wrong is not cool. The floor in our room was dirty. They likely dry mop the floors or just vacuum, but this does not remove the dirt. The floor was sticky and our feet were black after only a few minutes of walking on it. I do not know if this is indicative of hotels in the area, this Tru, or Tru hotels in general but I will not be staying at one again (I had planned on staying at one in November but not anymore). Over the years I have likely stayed at about 20 Hilton hotels around the U.S. and world and this one was the worst by far.

My fiancé and I were visiting family in the area and booked this Holiday Inn Express, as did 8 other members of his family. Two days before check in we wound up having to make some changes to our reservation due to expected inclement weather. Kristen was very helpful getting the changes done. She was professional, but very friendly and made us feel reassured. All of the staff were amazing. Orlando checked us in quickly with a big smile, and he was able to accommodate my requests. The room was CLEAN, spacious and well appointed. The lobby area was kept very clean. We were fortunate enough to be there the same time as a regional sales manager, Lori-Beth Holt. She frequently checked on us to be sure everything exceeded our expectations, which it certainly did. She was so lovely and sets a wonderful tone for this establishment. The location was ideal for us, and it is just minutes away from many shopping areas and restaurants. I wouldn't hesitate to stay here again. I highly recommend this Holiday Inn Express.

Rooms are always nice and clean

After several hotel stays, our visit to this property was a welcome relief. Check in was a breeze, we found our room spotlessly clean and comfortable. We stopped downstairs for a drink and found a group of very loud contractors in the lobby with the same idea. Also, a sign announced a wedding had been held and the guests were staying at this hotel. Thankfully, our room was quiet all night. We are members of the hotel chain's club and made requests pertaining to our room. Unlike several other chains, our requests were honored. Thank you! This property is recommended.