Solcalante

"I have just returned from six nights at the Solcalante Hotel. The hotel is in a beautiful position and has lovely views from the terrace overlooking the island of Ischia. However, it is totally let down by the management team. This hotel is run by those who are very lacking in any people skills. They are non- communicative and unfriendly. They did not even give us eye contact during our whole visit. Fortunately their staff were kind and hard working. Breakfast staff and cleaners were very helpful. They kept the rooms and pool clean and tidy. Two events were held at the hotel during our stay (without any prior warning) and we were asked to leave the pool for a private function. We were restricted from the bar area or able to sit on the terrace. ( reserved notices were left on all of the chairs/loungers). These parties were large and very busy and noisy. We felt we had to go out even though we had planned a quiet evening and to have dinner at the hotel. There is only one restaurant in walking distance from hotel. ( 10mins walk). The events were on Saturday 14th ( 4pm-very late) and on the Tuesday ( 12-6). When I complained to one of the management team he was very rude and said “We had only booked a room at the hotel not a pool”. This was totally incorrect, we booked bed and breakfast with all the amenities the hotel has to offer. I am 68 years old and my husband and I have extensively travelled. We have never come across this bad attitude before. Also the hotel advertises having a sauna and massage services, there were no evidence of either. Also the solarium is a neglected empty roof space over the hotel rooms."