Hotele w Rio Tinto

If possible, I would suggest avoiding this hotel. There were many issues with this stay. Let me attempt to break this down in a structured way: Hotel: This hotel has no Porter, no trolley cart. So if you’re traveling with a family and have bags / need baggage assistance you’re on your own. There are A LOT of mechanical issues at this property. When I went to use the urinal in the lobby the pee quite literally just poured out the bottom of the urinal and straight onto the floor as though the plumbing were not even connected. Yikes! And they admitted that they were aware when I told them they NEED to close that bathroom. The entry way automatic doors were misfiring. Randomly opening and closing. Kind of like an obstacle course. The elevator sensors didn’t work and on 3 occasions tried to eat me or my kids. At one point the elevator door closed so violently that it knocked me backwards and my 2 and 5 year old were left in the elevator by themselves. Thankfully they pressed the correct floor number. Service: As a Lifetime Titanium Elite we’ve grown to appreciate the little things that a property can do to make your stay special. That’s not really in the vocabulary for this place. For starters, we booked 2 rooms because we knew that with 2 kids and 3 adults we needed to have space. Despite reaching out to the hotel and letting them know that we’re a family traveling together they tried to put us on 2 separate floors. Cmon. Also we submitted our Suite Night Rewards which is a voucher that you earn and it entitles you to a suite upgrade if one is available. Not to be confused with just “expecting” an upgrade. Oddly (and against company policy) they redeemed our Reward but then didn’t give us a suite because they claimed that only the room that the person with the status was staying was eligible. Sorry, but that’s not even remotely true. It’s like saying that you can only redeem your points for the room you’re saying in. 🤣 And let’s talk about the little things. Water. Guests with status are entitled to 2 bottles of water per night. I’ve stayed at over 100 properties. Congratulations AC Porto on being 1 in 100 in the worst possible way. They refused to give us water and advised that we could buy it from the mini bar. We were given 1 bottle per room. So 2 total bottles of water for 5 guests. For 1 night. If you have status and you’re reading this, I apologize for making you spit out your coffee. But seriously. It’s bizarre. You have to stay 75 nights per year to earn Titanium status so there’s a lot of revenue being fed to the chain. It’s a bottle of water for fffffs sake. Oh and again, for folks with status, you’ll know that you receive a welcome gift. It’s either points or breakfast. Here at the lovely AC Porto their breakfast is €15 per person, and the Welcome Gift is €10 credit. So in essence they’re giving you 1/3 of breakfast. And that’s only for ONE room. They do not extend that amenity to the second room that we paid for. Room: S

Thank you for giving us such a fantastic experience, your hotel and the views from our room were just outstanding! We loved reading about its history and about its floral theme - thank you. We had outstanding service from all your wonderful staff, even although some of them are still learning they tried their best to be helpful. Special mention goes to Rishi Raj in the Dining room for being so very helpful and efficient, always going out of his way to give us excellent service. Also, Andre in the bar, although still learning his trade, was very friendly and efficient. Tomas and all of the receptionists were constantly helping us and were very friendly. We thank them so much for upgrading us to a beautiful junior suite as we were celebrating our anniversary - so very kind and thoughtful. The girls cleaning our room did so extremely well. We would definitely recommend a stay at this beautiful hotel, being right beside the Douro river - you couldn't get a better position from our room on the 8th floor! The view of the river and sunsets were just spectacular. All I have left to say is thank you so very much to all the wonderful staff at the Pestana Douro for helping us have a wonderful holiday ! Porto is just beautiful and definitely worth a visit 😍

El hotel está ubicado a unos 20 minutos de Oporto. Bien comunicado con bus casi a la puerta y perfectamente si vas en coche. La limpieza es extraordinaria, tanto en las habitaciones como en el resto de estancias. La lencería (toallas y ropa de cama) de muy buena calidad. Estupendo tener aire acondicionado en la habitación. Todo el personal muy amable en todo momento y dando solución a nuestras consultas siempre con una sonrisa (pisos, recepción, buffet) El desayuno correcto. Un gran detalle hacer un guiño a la gastronomía portuguesa ofreciendo pasteles de nata. El parking cerrado y gratuito también es un plus a valorar. Me gustaría felicitar por la gestión del establecimiento y a todo el personal que lo hace posible. Se nota todo el trabajo que hay detrás para que los clientes nos sintamos así de bien. ¡Enhorabuena, equipazo!

Stayed four night as a base for Porto centre. Would give it 3.5 if possible to use halfs. Rooms were clean although showing signs of wear. Bed made up daily and fresh towels. Lack of shelf space in cupboard. Used for breakfast once but also tried the Mitica Inspiracao out of the back door twice for a more relaxed setting and no temptation to overfill v the buffet. Shower has good temperature and flow. Friendly and helpful reception staff. Nearby supermarket for anything you need. The bus from the airport took 50 mins during the morning midweek, and initially goes away from the hotel before heading back towards it. If I was doing it again I would take the Metro to Ramalde the nearest stop and then get an Uber to the hotel. The airport Metro is just behind the road at arrivals. Bus 304 seemed the quicker bus than the 300 or 301 into town. Had issues with bus reliability getting back from town after 8pm using information from route planner on Google maps .. chasing round various bus stops near the Town Hall Square to no avail. Ended up prefering to get the Metro back to Ramalde and then €3 for an Uber. Opted to use luggage lockers at Trindade Metro, €6 small for upto 12 hours rather than detour back to the hotel on the last day. Other sizes available but limited availability.

Having had to leave our previous 'hotel' as it was so horrendous we arrived here where we were greeted with very friendly staff and a warm lobby. They sorted us a room and must have given us a really nice room following our bad experience as we were on the 6th floor at the back with a lovely view of the city. The room itself was really quite large and the bed was extremely comfortable. We slept so well! There was a TV, free wifi, AC/heating and a really nice bathroom. The bar/room service menus were reasonably priced and the staff had great knowledge of the city. The hotel itself is about a 5/10 minute walk from the main station you arrive in to from the airport which was really handy for our early journey on our final day. Would stay here again if I went back to Porto!

My one night stay at the BessaHotel in Porto was very pleasant. The room was stylish, clean and modern, providing a comfortable environment. The experience at the pool was positive, especially as it had been raining all day, despite the disorganization caused by the constant occupation of the sun loungers by other guests who left without collecting their towels and occupying them uselessly. The central location, close to the Bulhão Metro, facilitated access to various points in the city. Quick service and without much bureaucracy. Would go back!! :)

This hotel is excellent! It's a great location near all the activity and tourist things to do in Porto. If you're looking for something modern, clean, elevator and friendly staff, this is the place to go. When we checked in, the young man at the front desk spent about 15 minutes with a map showing us where to eat, drink, do the tourist stuff and where to avoid. The morning breakfast was good with a good selection of the usual fare.

This place is actually an old motel that has clearly gone bankrupt and still tries to get naive customers to a trap. It smells of mold, there is no shower ( just a broken whirlpool ), there is no maintenance and the staff is clearly unwilling to look after the guests. To make it worse - if possible - they tried to cheat Booking pretending I was not there ( although I have my credit cards statements to prove ) just not to pay their commission. When I wrote this on the Booking review the owner was extremely impolite and aggressive , as his plote was denounced. Honestly, it makes no sense staying there even if it was for free. Run away from this joint!!

The hotel is beautiful and easily accessible from the airport by metro. It is in a convenient area and the center can be reached on foot in about twenty minutes or by bus in a few minutes. The room is not very large, but comfortable and well equipped and with an adequate bathroom. The breakfast is varied and of excellent quality for both savory and sweet foods. The only flaw was that one afternoon when we were passing through the hotel, someone in charge of cleaning the room (which had already taken place) entered without knocking. Upon our complaints, the concierge did not apologize.

My partner and I loved this hotel. A few reviews mentioned a less than desirable location, however we felt it was only an issue if you are unable to make steep hills. Porto is a very hilly city for info! It's on a slightly boring main road, but you can't hear the local noise from your room. Couple of convenience stores on the road. There are buses going close to the hotel if the walk is too much. It's about 10-15 mins walk from the 'centre' (São Bento, main shops, Food market) but just 5 minutes from beautiful squares with great atmosphere and families dining late. Facilities are good, full set of toiletries by Rituals, free mineral water daily, aircon, good breakfast, welcome drink (port!) and lovely garden to the restaurant. Very clean and chic decor throughout. Staff were bilingual and very professional and kind. I have no complaints! We didn't use it, but they have secure luggage storage. Uber from airport was €15 (approx 15-20 mins). Will 100% stay again next time we visit wonderful Porto. Buses to the river (Ribeiro) go from 10 mins away, buses to Foz beach go from São Bento. Glad we stayed away from very touristy area, it felt more like a 'retreat' and we met many lovely local people.