Hotele Marriott w Riyadh

The Marriott Riyadh Airport is a perfectly functional hotel. It is close to the airport/FBOs. The rooms are clean and comfortable. The prices are reasonable. Overall it is OK. But it’s just OK The Marriott Lounge on the 4th floor is accessed via key card. 8 times out of 10 the key card won’t work. So you need to go back down stairs and get a new one. The lounge is not very inspiring but it has cold c=drinks when you need the,.\\m. There is a Starbucks in the lobby which is nice. But strangely you cannot charge to your room?! I used hotel laundry and it all came back on time, nicely cleaned. Along with someone else’s Nike hoodie. I sent that back but the concierge didn’t se, to know what to do. There is a restaurant but colleagues who tried it said it should be avoided On a return trip to Riyadh, I would stay closer into the city. The Marriott at the airport is convenient, but that’s it!

At checking in the service and kindness of staff was impeccable . The rooms are clean, hence the two stars. But even in the 6th floor they remain noisy, due to bad location - traffic wise, and they are outdated without enough daylight. Furthermore, due to early leaving in urgency (medical reasons) my stay was shortened with 1 day. The hotel granted me a refund which was perfect (again good service.) But now, a month later, I am still waiting for it… This hotel takes down the Marriott standards. Rooms: Outdated, dark, prison like as many described, but clean! Horeca: Great restaurants! Good service in restaurants. Additional details: office services and finalizations of business matters are poor and below any standards I ever experienced. If you are in the unlikely situation of needing extra assistance and get into an unfortunate position to receive additional help, in this case a refund for one day which was granted, you cannot count on thus Marriott. .

I am writing this review to make future visitors aware that the JW Marriot in Riyadh lied to me about laundry charges, removed them from my bill, then went back and charged my credit card without even consulting me. I recently stayed in JW in Riyadh for a business trip in September 2023. I have stayed there in the past with no issues. The hotel is okay in the sense that the rooms are modern and nice, but the service is always below par for Marriot. The reception is not always staffed or there is always a long line (even at hours when there isn't a checkout rush). The staff almost never understands what is going on or how to fix a problem. When you call for room service or anything, it always takes forever or no one responds sometimes. Most recently, I stayed there and got suspicious that my company laundry allowance was not being recorded in my bill (this is before check out). My company prenegotiated rates for my stay at Marriot, so I get two pieces a day for free. I went to discuss the matter of my laundry with someone in the front desk. After the typical waiting and being told they will review it and get back to me (the front desk person just candidly told me he didnt even know how to check in the system), I go back to the front desk and they assure me everything is fine. The guy tells me he verified in the system that I am receiving my company rate and that I will not be charged. Upon check out, there are all these laundry bills and I complain. They go into the system and assure me that they will remove them from the bill. They do so and I pay my bill without the charges and leave, thinking everything is fine. On my flight out of town, I get a random email from the hotel management saying that I owe a laundry balance and so they charged my credit card! I emailed them back explaining the situation, and that I have stayed there before. They said that at the time of booking they put it in the system not as a company rate but personal, and so I had to pay a week's worth of laundry. Without informing me, they just charged my credit card the full amount. No request, nothing, just auto charged it. Obviously I am going to contest it with my bank. Absolutely ridiculous that they wouldn't even just go back and fix it; I've literally stayed there a number of times. Not going back again...

The housekeeping team's warm and friendly service, combined with the inviting and snug ambiance of the premises, creates an idyllic setting for making treasured family memories. The team's attention to detail and eagerness to assist guests in any way possible enhances the overall experience, making it an exceptional choice for families seeking a memorable and enjoyable stay. Additionally, the comfortable and well-appointed rooms provide a relaxing retreat after a day of exploring the area's attractions.