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Santa Maria Huatulco – polecane hotele

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Quinta Bella Huatulco
4.3/5101 opinii

Quinta Bella Huatulco

Crucecita|Punta Santa Cruz Beach w odległości 0.66km
We checked in the hotel at 3 PM parking our rental car straight from airport no stops to their parking. Which is a lot behind the guard booth with the gate that goes down and up by a security guard who questions and then allows you on the property and tells you where to park. The night we check in our air-conditioning goes out. It’s mid 80s at night with a tropical storm pouring rain. So we had to **** all doors & windows, meaning zero air flow. Next morning we go downstairs and tell them of the problem. They sent 2 different teams of people to fix it to no success. We advised him we will be leaving the property and when we come back later this afternoon if it wasn’t fixed we were ok with changing the room. We walk out to our car to our surprise was damaged in the parking lot. Not by a car but looks like a cart or something hit it. There is an employee/work entrance where I saw all types equipment being carried between cars yo the door. Wise they will look at their cameras. Come to find out that the cameras do not face their parking lot on their property. Even though there is a bar, a restaurant and an employee entrance and work area entrance. Their told us cameras on face the security booth to let you into the parking lot and the front of the hotel. Returning to the hotel and changing our rooms from a king-size bed to a queen size bed which is a $40 difference tonight. That was not refunded back to us, so we were charged for a more expensive room that we were in one night. The 2nd and last night in the second room we noticed the floor was completely wet in the bathroom and figured maybe they had mopped before we came in. We were wrong also wrong. We dried the floor and later that night going to the bathroom both of us nearly fell to the ground because the floor was soaked again. The roof was leaking. Not in one location but all over. The queen size bed mattress was broken literally broken down. To the point if you were within 3 inches to 4 inches away from the edge of the bed the mattress would just roll you off the bed. That morning we informed them will be checking out of the hotel due to one night at a room with no air conditioning, Iour rental car was damage on their property and then taking no accountability, and the third night let’s just call it a wet room with a broken bed. They refunded the other four nights we had scheduled, but would like to give us back the difference for charging us for emergency room the one night. Seven restaurants on their property however we couldn’t get guacamole and took over 1hour 30 minutes to figure out they have frijoles. I asked for a manager everyday as I know the people working the counter we’re not able to fix these issues. We weren’t able to have a conversation until 1 week later after calling daily. This provider gave me $15 worth of credits for my troubles. WOW way to make your customers fell appreciated🏆

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Zobacz opinie gości na temat hoteli w: Santa Maria Huatulco

Szukasz hotelu w pobliżu: Punta Santa Cruz Beach? Porównaj ceny pokoi oraz przeczytaj opinie, aby znaleźć miejsce na idealny pobyt.
Quinta Bella Huatulco
4.3/5101 opinii
We checked in the hotel at 3 PM parking our rental car straight from airport no stops to their parking. Which is a lot behind the guard booth with the gate that goes down and up by a security guard who questions and then allows you on the property and tells you where to park. The night we check in our air-conditioning goes out. It’s mid 80s at night with a tropical storm pouring rain. So we had to **** all doors & windows, meaning zero air flow. Next morning we go downstairs and tell them of the problem. They sent 2 different teams of people to fix it to no success. We advised him we will be leaving the property and when we come back later this afternoon if it wasn’t fixed we were ok with changing the room. We walk out to our car to our surprise was damaged in the parking lot. Not by a car but looks like a cart or something hit it. There is an employee/work entrance where I saw all types equipment being carried between cars yo the door. Wise they will look at their cameras. Come to find out that the cameras do not face their parking lot on their property. Even though there is a bar, a restaurant and an employee entrance and work area entrance. Their told us cameras on face the security booth to let you into the parking lot and the front of the hotel. Returning to the hotel and changing our rooms from a king-size bed to a queen size bed which is a $40 difference tonight. That was not refunded back to us, so we were charged for a more expensive room that we were in one night. The 2nd and last night in the second room we noticed the floor was completely wet in the bathroom and figured maybe they had mopped before we came in. We were wrong also wrong. We dried the floor and later that night going to the bathroom both of us nearly fell to the ground because the floor was soaked again. The roof was leaking. Not in one location but all over. The queen size bed mattress was broken literally broken down. To the point if you were within 3 inches to 4 inches away from the edge of the bed the mattress would just roll you off the bed. That morning we informed them will be checking out of the hotel due to one night at a room with no air conditioning, Iour rental car was damage on their property and then taking no accountability, and the third night let’s just call it a wet room with a broken bed. They refunded the other four nights we had scheduled, but would like to give us back the difference for charging us for emergency room the one night. Seven restaurants on their property however we couldn’t get guacamole and took over 1hour 30 minutes to figure out they have frijoles. I asked for a manager everyday as I know the people working the counter we’re not able to fix these issues. We weren’t able to have a conversation until 1 week later after calling daily. This provider gave me $15 worth of credits for my troubles. WOW way to make your customers fell appreciated🏆
Hotel Marina Resort & Beach Club
3.7/5102 opinii
Marina Resort & Beach Club is AMAZING. This place is in a prime location close to everything in town. It's across the street from Bahia de Santa Cruz, 10 min walk to ”El Centro” (downtown), and a short drive to everything else. It has a beach club with high-end views of the marina, delicious food, and drinks. Cabo, Cancun, and Acapulco have nothing on this place. This is a hidden gem that will make you regret not visiting sooner. The staff is friendly and extremely attentive. We could not be happier with their hospitality. A five-star resort without the cost. The resort fees include an outstanding breakfast. I highly recommend their molletes. We stayed in room 522 which has spectacular views of the ocean to the left, the pool in the center, and the lush mountains to the right. Million-dollar views, for sure! We highly recommend this place. As I mentioned earlier, the only regret you will have is not visiting sooner;) Thank you to all the amazing staff, especially Max who went the extra mile to make our stay that much more enjoyable even when we thought there wasn't anything left to fulfill. All expectations- were exceeded. Fondly, Claudia and Melecio
Hotel Santa Cruz Huatulco
4/563 opinii
The hotel is generally well as it has a hostel and is a small Resort and is comfortable as bad that if it does bad stay is hygiene as there are many mosquitos and so it costs not good is not beach and though it is close and in the Marine is uncomfortable for what he charges maybe he would come back
Casa Danna Huatulco
4.4/541 opinii
This hotel is well located for walking around the area, 5 minutes from Chahue beach, 3 minutes to coffee across the street, 12 minutes to Santa Cruz beach and about 15 minutes to Crucesita. Staff is friendly and rates are decent. It’s also very clean, amazingly clean. Rooms are big with small balconies. Unfortunately there is only one chair in the room and no patio furniture on the balcony, so not easy for two people to sit on the balcony at once. Two items I would like to see them improve; closet space is limited, so it’s difficult to unpack for a longer stay, and there is no coffee maker in the room. Small fridges are available on request. Our air conditioner worked very nicely. The pool is decent for both kids and adults and it gets decent shade which is nice in the heat. I would certainly stay again.
Casa Origen Huatulco
4/51 opinii
The unit was very clean and the layout creates three different environments (sleeping area, tv-entertainment area, and the breakfast or working area). I personally took advantage of all three areas during my trip. The devices, WiFi, safety, and security are upgraded. The lady in charge, Karen, was super helpful and friendly. She helped me to connect with a taxi driver that provided also an excellent service.
Hotel Castillo Huatulco & Beach Club
4/591 opinii
The facilities are lacking since I think they could improve the hotel bar area, the beach club is good, the cleanliness is good, the food is good. If I would return

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