Hotele w Yongsan-gu, Seoul

For some reason many taxi don't know the hotel English name. Thus it's better to get the hotel card when taking taxi or use their Kakao Taxi app. Checking out was smooth and fast. The bellboy Mr. Ray Kim was very helpful when helping my colleague to pack then courier it off.

From an hotel claimed as 5 stars I'd expect far better organisation and service. Starting from breakfast, I've never waited in line to get to breakfast's room but this time! And line was long! Of course during these days big crowd was expected, but that's not excuse to me. The staff was nice but simply not enough or not prepared to deal with the amount of guests; seats were available but tables weren't tidied up on time and ready for the guests. Amenities like the pool were unusable due to amount of guests. Pool overcrowded and locker room minimal with no seats, unless you use the sauna area with extra cost. All families that weren't interested in sauna had to deal with children with only 2 showers each for male and female areas, standing changing, with no hairdryer, and small towels. After the room service complimentary water wasn't replaced every day, as well as used bathrobe and slippers. They're all things we can live without, but as said, we're talking about 5 stars hotel, and the money spent for that!

It's the second time we stayed at this hotel, because of good location (near Yongsan train station). However, we had a bad experience. We booked room with sofa bed (for kid) and we asked them to prepare it after we check-in, finally they didn't do it, we can back after dinner and we had to try to reach front desk (not easy, hard to reach!) fi ally someone came around 21:00 and kids were so sleepy. Second day, we wanted to order some room service, they said it will take 1h30 to even get some French fries! We had to cancel and order from outside hotel for delivery. At 10pm our daughter was sick and vomited, we tried to call front desk to get some cleaning products and new bed sheets, we had to call maybe 30 times! Line always busy, terrible... Finally they could arrange a new room but it was 11pm. Sunday morning (last day for us) we wanted to go for breakfast buffet, we were told to wait more than 30min to gets seat, kids so hungry so we gave up and went to 1st floor instead (near lobby). They were sold out of croissants, so we bought some snacks instead at the same place than the coffee shop of hotel. See photo, and they told us we Cannot eat them inside hotel, it was apparently only for ”take away”. What a joke! I related everything at check out, they said sorry, and that's it (we left) we will never come back.

This was my first time visited Korea, and I stayed in this hotel on 31 may-5 june 2023. I was got confused on the first time I arrived because I can't find the reception and it was no staff standby to assist and directing. Apparently, the lobby area is on the 4th floor (press L in the lift). The first floor is only the bakery shop and concierge (but nobody was there when I arrived). And no any signage either. The lobby area is modern and has a good interior. All of the staffs are all well mannered, friendly and helpful, some even speak good English. The room size is not too big, but still fair. I like the bathroom with shower head. it was clean and the lighting of the room is good. But unfortunately, the main reason I chose this hotel in this area was because I want to have a room with Han River view. It was named 'Standard Han River View Double Room', so I had a huge expectation it would really provided a good view of Han River. In fact, the building was not directly face to Han River (a little bit cross 45 degree) and was blocked with other higher surrounding buildings. and most disappointing, it doesn't have a full wide window, the window was separated by a thick wall in the middle. (I forget to took a proper photo, so I screenshot from my video to my boyfriend). I asked the staff whether we could have a room with full wide window and he said that all rooms' window configuration are all same. so i feel my hussle was really in vain to intentionally move to another hotel since my previous hotel located much more strategically to my itinerary (and actually has a bigger room size and cheaper -- i consider this is more expensive because of the brand and the location). The hotel location itself is actually very convenience because it has a direct bus stop in front of, and Yongsan station is literally across the hotel. Another good point, it also has 24 hour of coin laundry in the building (cost 3,000 won for laundry and 3,000 won for dryer). u can directly buy the detergen+softener for 1,000 won in the vending machine in the laundry room. Overall besides the Han River disappointing expectation, i can say that my stay experience here was lovely. The cleanliness of room, helpful and fluent English staffs were all great.

From the moment you walk in, you'll be greeted by an incredibly gorgeous hotel. Everything is beautifully designed from the lobby to the rooms. The rooms have all the necessary amenities to make it your home away from home, including amazing Malin + Goetz toiletries. Do note that they do not provide toothbrushes or razors for sustainability reasons but I do believe you can purchase them. But best of all is the service! I arrived at the hotel around 11 am and the receptionist was kind enough to let me check-in early with no extra charge, which was much appreciated. The location is not too bad too - short walks to the nearest metro line but the weather was kind to me during the trip so definitely take note of this if it's in the frigid winter or blazing summer. Overall, had a great stay and it was truly a regret of mine to have not been able to stay much longer to enjoy the other facilities like the pool and gym. But best believe, I'll be back!

Had a great time chilling in the room. With separate bathing facilities for each bedroom! Great for families with kids since it comes with 2 separate bedrooms. There is Nespresso machine with daily capsules top up. And nice tea selection. Breakfast spread was sumptuous too! Very extensive gym facilities and pool. Hotel is connected to Novotel and ibis yongsan, and connected to Yongsan station. 2 stations away from Seoul station. Easy to get around. Nothing much around except for a shopping mall ipark mall. Service staff were friendly and helpful too!

I met a lot of good people all around the world and also Koreans. This guesthouse is close to the subway station and the bus stop. So it is easy to get around (Seoul is good for transportation). All the staff here are nice. Good and easy breakfast in the morning. Every bed has is locker and enough space for your stuff! Laundry and dryer you can do it for very cheap! Can't explain how beautiful is the view from the rooftop. Thanks guys for making my stay happier!

Beautiful hotel equipped with all the necessary amenities. Especially loved the warm toilet seats perfect for cold nights. It also came with a great view of the city. Staff here were friendly and understood English well. It is located right next to sookmyung women university metro and very convenient to get around. Worth every bit of the stay.

This is the type of hotel where you won't receive cleaning or towel replenishment unless you tell them. Other than that, there are no particular inconveniences, there are convenience stores, Oriyan, and Kyochon Chicken nearby, and it's one station from Seoul Station, so it's very convenient!

Overall not a very pleasant stay. From a well established 5 star hotel, I expected a lot more. Understandingly it was a public holiday with huge amount of local crowds. However, the service was honestly lackluster to say the least. The frustration came early on where lift coordination was horrible. From our 5th floor down to the lobby we had to wait close to 45 minutes to even squeeze into a lift. Given that everyone was rushing to use the pool, the hotel should have a system where certain lifts served only the high floors and some only the lower floors . Rather than all lifts going to the top coming down where lower level guests had no chance on getting in the elevators Not only that, upon asking for a bucket of ice, some wine glasses, we were surprised that all of these incurred extra charges. Which they did inform us so we agreed. But the unacceptable one was asking for mere cutleries, we were charged based on per pax basis unless we ordered room service, which was just ridiculous. If you'd ask me if I'd stay again, I'd honestly say no. Having stayed in Hyatts around the world. I can honestly say this is the worst experience I've had with any Hyatt