Spa Hotels in Kioto

The service is excellent! The serve, food, room, and other items are impressive.

Excellent hotel, great facilities, friendly staff, clean and tidy, very comfortable to stay, will come again next time

Everything was good except the service in hotel restaurants, which was exceptionally bad: 1) breakfast: waited for food for 40 mins, reminded the server 2 times - still nothing; 2) bar: a too long wait for a cocktail. the server said that as apology said cocktail won’t be in included in the bill… but it was there; 3) afternoon tea: told the staff that I dislike dairy products, but have no allergy. So, for example I can eat most sweets, but not the ones with a strong taste of mascarpone cream. In the end they gave me just a plate of fruit and when I remninded them of the above they… did nothing ) I stayed at this hotel and had afternoon tea there last year too - everything was fine then. All of the above are 3 different restaurants inside the hotel, so I wouldn’t recommend going to any restaurant there. In all other aspects except services related to food the hotel is good.

I stayed at your hotel from January and am submitting this formal complaint regarding the unacceptable behavior of front desk staff member Mr. Wu. Immediately after check-in, our room key did not work. Mr. Wu dismissed our concern without checking and repeatedly insisted the problem was ours, not the card. Only after visible irritation and reluctance did he come upstairs, where it was confirmed the key was faulty. No apology was offered. Despite being informed that parking fees would be settled at checkout, approximately one hour after check-in (around 4:00 PM), Mr. Wu called our room while we were resting and demanded we come down because the parking fee had not been paid. This felt accusatory and deeply inappropriate. Additionally, when asking a simple question about which parking card to use, Mr. Wu responded with audible sighs and a condescending attitude. This conduct is entirely incompatible with professional hospitality standards. I expect this matter to be taken seriously and appropriate disciplinary action to be taken.

I had an excellent stay at Fauchon. From the moment we arrived, we were greeted with warm hospitality. The hotel staff were also incredibly attentive and polite throughout our stay. My room was small but comfortable, featuring modern and luxurious amenities that were stylishly pink in colour and comfortable bedding. The attention to detail in the room was impressive, with thoughtful touches including a whole array of complimentary cookies and cake. Breakfast was served as a set menu and selection was limited and basic but expertly prepared and presented. The hotel's location was also perfect for me because it is situated right in the heart of Kyoto yet away from the crowded spots with excellent access to public transportation. The bus station is right in front of the hotel, the nearest train station is about 10 mins walk and the hotel is approx 15 mins walk to Kawaramachi Street (shopping area). Just behind our hotel is the river and all the restaurants. Our room has the mountain view.

The hotel is nested in a quiet corner, within walking distance of Sagaogurayama Tabuchiyamacho. Im however a bit disappointed with the limited facilites it offered when compared to the price we paid. We stayed in the Tsukinone Twin Room which is on the third floor of the building. The view is pleasant. The room is of decent size. Yet there were no public onsens. We need to pay YEN5000 for 45 minutes and there are only 2 private onsens. For more luxurious rooms with private onsen, the one I visited was on the ground level with no views as it were by the pathway to the reception , separated by wooden planks. We paid around Yen5000 for the breakfast in the hotel, Both western and japanese breakfasts were offered. We tried both. It is of standard. The 4 different juices presented on the top of the bento box was impressive. The vaccinity is pleasant. We could walk to the train station, the tourist rown area , the nearby parks and the world heritage sites. Nice area .

Dear Sir/Madam, I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard. However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements: 1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue. 2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition. 3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience. 4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated. 5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space. 6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering. In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction. If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards,

Excellent place to stay. Free public bath spa in the hotel. Plus: PJs and extra toiletries like makeup remover, cotton pads provided. Lunch: Good lunch buffet with homemade tofu. Value for money. Laundry: Coin machine at 400 yen a cycle. Good value. Venue: Walking distance to huge local supermarket, pharmacy and a nearby neighbourhood mall, BIV. Near the world heritage Nijio Castle. Bus stop just outside. Feels safe in coming back late as the hotel is just next to the main road.

The hotel is very pretty, Andre Fu never fails to impress! Breakfast was nice with good variety to choose from, would be great if we can have a drink menu as well. The room was a bit small for 3 ladies and the bathroom is quite transparent. Would be great if switchable smart glass is used instead for the bathroom window for privacy. Despite the minor inconvenience, the bathtub is amazing and spacious. It’s perfect for couple. The thermal spring is clean and is usually not busy. The hotel provides swim suit for guests as it is a mixed pool. The service was smooth and the environment is very relaxing. The only thing we didn’t like about the spring was that there is no natural lights as it is located in the basement. Don’t miss out on the morning breathing session! Special shoutout to the concierge team as they very efficiently helped us with restaurant and workshops recommendation and bookings prior to our arrival. Taxis were arranged promptly every time. We had a really good time in Kyoto and we can’t wait to come back again!

hotel was overbooked, has to transfer to another hotel for first night. not really happy at that night as feel tired after a long day but satisfy with the arrangement of a better hotel.