W czasie pobytu w obiekcie takim jak The Ponce St. Augustine Hotel w mieście St. Augustine, znajdziesz się w dzielnicy historycznej i 15 minut piechotą od atrakcji takich jak Park Archeologiczny Fontanny Młodości Juana Ponce de León i ulica St. George. Hotel znajduje się 1,3 km od atrakcji takiej jak Flagler College i 1,7 km od miejsca takiego jak Castillo de San Marcos.
Dostępne udogodnienia rekreacyjne to basen odkryty i jacuzzi. Ten hotel oferuje udogodnienia takie jak bezpłatny bezprzewodowy dostęp do internetu, pomoc w organizacji biletów/wycieczek i teren piknikowy.
Skosztuj kuchni takiej jak kuchnia latynoska w restauracji De Leon Latin Cocina, restauracji położonej tuż przy basenie, w której znajduje się bar/salon klubowy i gdzie możesz podziwiać widok na basen. Możesz też zostać w pokoju i skorzystać z obsługi pokojowej w określonych godzinach.
Udogodnienia biznesowe to recepcja całodobowa, pralnia oraz bankomat i/lub usługi bankowe.
Poczuj się jak w domu w 84 oryginalnie udekorowane pokojach, których wyposażenie to lodówka i kuchenka mikrofalowa. Wyposażenie łóżek to Tempur-Pedic oraz pościel premium. Bezpłatny bezprzewodowy dostęp do internetu zapewni łączność ze światem, a telewizja kablowa i odtwarzacz DVD — rozrywkę. Wyposażenie łazienki: wanny lub prysznice (prysznic z deszczownicą) i bezpłatne przybory toaletowe.
„First of all, I have no complaints about the hotel's interior facilities. The only thing that made me angry was the front desk staff who checked me in.
He was a middle-aged white man. When I checked in, I noticed that the final payment amount was different from what the third-party platform had originally quoted. I asked him if there had been a mistake and mentioned the amount I should pay (my tone was polite and not offensive at all). Suddenly, his attitude changed, and he said, ”I don't care. You have to pay the amount shown in our hotel system. If you're not ready to pay, then step aside—there are other guests waiting. Don't argue with me.,take it up with the third-party platform.” His attitude was extremely rude, and I became anxious.
After going back and forth for few minutes, I suggested paying first and asked if I could pay in cash. He refused, saying I had to pay by card. I became even more frustrated but eventually compromised and paid by card.
Then he started being difficult again, claiming there was a problem with the computer and that even the final payment couldn't be processed at the moment, so he couldn't check me in. I was very hungry at the time and just wanted to check in quickly, drop off my luggage, and go eat. His stalling felt intentional, as if he was deliberately delaying my check-in. By then, 20 minutes had passed since I arrived at the hotel. I had no choice but to leave my luggage in the lobby, eat first, and then return to check in.
An hour later, I came back to the front desk, but no one was there to assist me. I noticed him resting in a small room next to the desk and called him out. When it was time to pay, I asked again if I could pay in cash, and this time, he actually allowed it (absurd). I asked him to provide a receipt for the final payment so I could inquire with the third-party platform about the discrepancy in the amount. He became very impatient and told me he couldn't give me a receipt of what I paid, only allowing me to take a photo of a piece of paper that didn't even specify what the charge was for. I was really speechless—this was the worst front desk service I had ever experienced.
The next day, the front desk staff was a Mexican boy, and his attitude was completely different. I guess I was just unlucky.”