Znajdź 4-Star hotele w mieście Houston

„Pokój jest duży, dwa duże łóżka, kanapa z klimatyzacją jest dobra. Pokój ma mały lodówkę, na korytarzu jest lodówka, a środowisko jest spokojne. Jedynym wadą jest nie można otworzyć okna. Jednak hotel w Houston nie może otworzyć okna.”

„The room is clean, very accessible to Galleria. It will be great if they can provide toiletries”

„高級酒店。離萊斯大學近，離學生公寓也近，房間有免費wifi，拖鞋，洗髮沐浴露，咖啡機，衹有牙刷梳子要準備，也可能可以找前台要，總之還是比較齊全。住得舒適”

„Situated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy. For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred. I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist. The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better, especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically.”

„The toilet had noticeable brown marks near the edge of the lid. It took several minutes for hot water to reach the shower in the morning (around 7:30). Additionally, the elevators are very slow.”

„是Houston Downtown區域服務第二好的酒店了。體量比較mini。但中國人住慣了中國的四五星酒店，這兒就不好了，距離摩根士丹利、摩根大通幾步路。另外，該區域幾個萬豪酒店門廳看起來很lowser。下次來Houston衹住四季酒店。”

„還是我們中國酒店業和服務業高級，去houston 住酒店體驗很差。IAH機場20公里內的Hilton Houston North算很大比較好的了，但房間噪音和設備差於中國如家這些”

„Service could of been a bit better but overall It was clean, and very good in location Close to many family activities”

„前払いしているのにダブルでカード請求してくるわ、支払いキャンセルの依頼メールも無視してくるわ、ヒルトンとは思えない対応で最悪です。こんなホテルに泊まってツイテナイ。 They double charged my card even though I paid in advance, they ignored my email request to cancel the payment, and they are not a Hilton and are the worst to deal with. I'm not happy to stay at such a hotel.”

„酒店設施還可以，環境衞生基本可以接受。 適合出差考慮。酒店設施還可以，環境衞生基本可以接受。 適合出差考慮。酒店設施還可以，環境衞生基本可以接受。 適合出差考慮。”