Hotele niedaleko Muzeum Palace - Muzeum Tatrzańskie, Zakopane

Where do you start. We found this hotel through one of the major booking sites. Location, great, rating according to the booking site fabulous 8.7 out of 10. £110 per night. What couldn’t be right with this place. We stayed in room 405 1 ) Reception staff appalling. They couldn’t care less about your issues. 2) Aircon isn’t working. It was over 30 degrees outside. In July. We asked and all we got was “it’s not working.” No apology. 3) Lift was unreliable. Would the doors close or just keep reopening? It was a lottery 4) Checkout time at 6:15 am as we had a 7am train. Lift was out of action. Turns out they power it off at night. Reception couldn’t care less. 5 Rooms need a total refurb. Carpet bleached from sunlight and had a burn in it. Exposed wire in the bathroom, fridge unplugged when we arrived, which isn’t ideal when you have some food and drinks to keep cool. Kettle leaking on to the base. Tbf the handy man got us a new kettle. 6) breakfast was limited to say the least. Luckily we aren’t fussy eaters but there was no variation across the 4 days. The building outside looks beautiful. You go to sit on the decking and it’s rotten. Bowed and sticking up. Plus side. Location View from the balcony. The staff were spoken to by us in both Polish and English, so it was a case of misunderstanding. This place needs a top to bottom overhaul including the staff. I wouldn’t be surprised if the aircon was off because of costs rather than being broken. This place looks like it’s run out of cash. I hope the owners of this hotel reply, as I can’t wait to hear their response. There’s loads of similar priced accommodation in the area. Go there instead!!! Be warned.

Comparing to other 5-stars hotels we've been to: 1. Bathrooms - No wet wipes or air freshener. But it was spacious 2. Breakfasts - Cold buffet available, no toaster. Small choice of cartoned fruit juices available upon request - only orange and apple, no grapefruit, pineapple. ”Selection of cheeses/meats/cakes” label was 'obvious', - would be more helpful to label each fully. Small choice of yogurts (one). Hot dishes ordered from breakfast menu. Ordered mixed omelet and got plain egg. Ordered 2 teas and got one. Tea at 5 star we would expect proper loose leaf quality tea, but we got 'flavoured green tea' bag. And a slice of lemon that was just skin and no lemon. 3. Room - few choices of coffee/tea available; no milk (you can ask for more). Only very small cups available (not suitable for tea). TV. Lack of streaming like Netflix. Only terrestrial, mostly Polish with very few in English. Wifi was strong and fast in room though. Bed was comfortable and large. Room temperature was adjustable only by a fiddly electronic screen. Far easier are physical dials and controls. 4. Pool - small, more for relax and play, than swimming. 1 or 2 can swim at a time. It was chlorinated (not ozone). Crazy that it closes at 10pm, so after day out/evening meal you have very little time to use it. Midnight or 11pm would be more acceptable. Should be a time for adults only use of the spa - eg 9pm to 11pm at least, as it was very noisy with so many young children. It was 'winter break' time so we can understand the number of young screaming children, but feel that a reasonable limit could be in place, time-wise. 5. Sauna - Good that there was a it is a 'proper', traditional, Finnish, healthy, correct sauna, (nude or in a cotton wrap) but this was not enforced. This meant that ignorant people were sitting in wet swimming costumes. This is dangerous, unhealthy and insanitary, as the chlorine form the pools evaporates in the hot sauna air, and the dyes and the plastics from the costumes cause skin problems and the body cant sweat properly. Others sat directly on the wood causing damage to the sauna, and unhygienically sweating directly on the wood. Aromas/oils were available upon request, but that meant asking for it regularly, 4-5 times. 6. The outside deck (to jacuzzi) very slippery, like ice-rink! This should be improved or the ice cleared. 7. The 'jazz pianist' was monotonous, boring, and seemed to have only one style. 8. Paid parking only (50zl a day). We would expect that included.

We had a lovely stay in this super oldie worldie hotel. It has a completely relaxed feel from the moment you walk in. The comfy lounge seats inviting on arrival & each evening after a days exploring. Hotel is walking distance from the train station & main pedestrian st of Zakopane.Breakfast was delicious & a variety of choice. Rooms were decorated of a time long gone which just added the special touch to this super hotel. Swimming pool was also a joy to use. I would highly recommend.

Stayed here for 4 nights. Didn't get off to a good start. Lady with blonde hair checking us in was so rude that we were taken aback. Needs customer service training or a new job. But things improved after this. Other reception staff were lovely. I had hurt my back and asked one of the staff to ring a physio I had found online. I don't speak Polish. Lady had someone she suggested and he came to the hotel. He was brilliant and a greatly helped my back. Great recommendation from hotel receptionist. Rooms were quite big. Nothing flash, but spotless and for the money great value. Note no fridge in rooms. We were there in winter so just left our milk outside on the window sill. Breakfast was okay. Not alot of hot food. Took ages to get a omelette. A toaster would be a great addition for your international visitors who aren't use to just bread for breakfast. Location was just perfect. Right on K Street. I would definately stay here again if ever back in Zakapone.

Beautiful hotel located in the heart of Zakopane. Rooms are spacious and well-appointed (though pillows are a bit flat). Resort facilities include pool, saunas, whirlpool - all included in room rate. On-site spa offers various treatments (massage, facials, etc) for reasonable fees. Breakfast buffet offers very good variety. I would have rated this place excellent except that accessibility is an issue. For example: access to some floors requires both elevator and stairs. Access to dining room has stairs and a very steep ramp.

Large establishment quite out of the way. The rooms are modest but the bedding is very good. Some rooms have mountain views. A viewpoint is open on the roof of the hotel so that everyone can enjoy the splendid panorama. The positive points of this establishment are undoubtedly: the wellness center is included in the price of the room. It consists of three saunas, 1 hammam, a large indoor swimming pool, a jacuzzi and an amber wall. The very generous breakfast buffet. For €50 per night we were able to take full advantage of these excellent services. The points to review are the welcome at the reception, haughty and unpleasant staff unlike the very smiling young waitresses, providing bath towels in the wellness center and extending the time of the evening meal served between 4 p.m. and 6 p.m. Otherwise excellent value for money. We had a great time

Modern hotel with a very good location and food. The city center was very close by. Car. At the reception there was a bar where we could have a drink before chec-in. After a long day, wellness was a great rest. The hotel had beautifully decorated rooms. We definitely recommend.