The hotel is surrounded by office. Not super convenient to sightseeing location nor restaurants. We booked a room for 2 person but the hotel only have one set of amenities. We arrived earlier then check in time and the receptionist seems abit angry, maybe it is their style of expression.
The hostel is very clean and conveniently located, yes!
Would I return there? Not sure. This is due to lack of amenities that I have never seen missing from other hostels:
- 1 bathroom per floor, the bathroom is shared between 3 rooms of 4; 12 people at 1 bathroom is a bad idea.
- sockets, sockets, sockets. The beds does not have a socket, there are 2 of them randomly located in the room but other hostels I have been in had bed and own socket which should be standard.
- no curtains for the beds, no privacy
- no light in the bed, like a small lamp that everyone can use if others are sleeping.
Clean hostel but the lack of these amenities is disappointing.
This wonderful hotel is right in the center of old Zagreb. Everything is within walking distance.....restaurants abound, flower market and food markets, shops, the trolley for transportation is close by, and many museums, churches, government buildings, parks and Historic sites. The Hotel Dubrovnik is clean, light rooms, comfy beds, and a sumptuous breakfast! We thoroughly enjoyed our stay.
Cosy, boutique -style hotel decorated with whimsical touches. Friendly staff, free and fast Wi-Fi, good water pressure and a small basement gym. Limited, though adequate breakfast buffet selection.
My room's mattress showed its age as it was sagging to one side.
Staff were prompt in retrieving lost property and posting to my next destination.
As Zagreb is a compact city, the hotel is within easy walking distance to all major attractions, with convenience stores at the doorstep and the central train station 2 blocks away.
One Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
Hotel znajduje się w spokojnej okolicy obok głównej stacji autobusowej. Staff był niesamowicie mile widziany i przyjazny, dali mi nawet dodatkowe poduszki na życzenie. Pokój był dożywotny, prysznic był mały, a widok wyszł na słodki podwórek. Opcje śniadania były fantastyczne i często powracały na drugą część.
Hotel is located conveniently, especially if traveling by car. When I arrived, while taking a shower I realized that the bath drain was clogged and had to clean it myself (as I was already soaking wet). Obviously, clearing out other people's hairs wasn't my idea of a well maintained bath in a 4-star hotel so I complained at the reception. They apologised, but it was all a bit too late. In general, the shower could use some TLC as the toiletry shelf inside the shower was not clean as well (had some mold on it). Other then that, the room was adequate, and the location of the hotel allows for a good sleep, even with windows open as it is far enough from busy streets.
Breakfast was mediocre - croissants were semi-baked, almost raw inside and definitely just baked to finish from frozen (not freshly made in hotel bakery). The selection of food was meh, but it wasn't horrible.
The hotel is at this little quiet corner which is also good since we had to open the window at night (aircon is centralised and it’s still “winter” despite in spring). We were given level 6 which is the highest floor so it helped with the quietness. The breakfast spread was amazing, lots of cheeses and cured meat. The cooked vegetables are the best, though it can get a little oily. It’s a convenient location to walk around the city, and visit the parks and museum. There are good food options around as well. However, we were there during Easter so most of the places are close but there was a pizza place within 6 mins walk which is open during Easter. Lots of supermarkets around, so it’s easy to get snacks and fruits.
Located about 15-20 minutes walk from the central bus station or about 5 minutes via taxi. A mix of tram and walking would take you 15-20 minutes.
Surrounded by a pizza takeaway, coffee shop, bakery and mini mart.
About 20 minutes walk to the main town centre or take the tram just outside the hotel. You can take a taxi which is generally outside.
The surrounding area is safe but looks a bit run down because of graffiti.
The hotel reception is immaculate. Customer service is really good and you can leave your bag if you check in early (3pm check in). The first floor has a pool (free), limited gym (free) and spa (paid). Restaurant and bar at the ground floor.
The room is immaculate but looks a bit dated. King size bed is very comfortable and a bonus. Blankets are comfortable and weighted. Air conditioning is strong but a bit loud.
Kettle, free coffee/tea, complimentary waters, iron/ironing board, hair dryer, robes/slippers, and towels available.
Shower is strong with two different heads. The shower sprays everywhere on the outside floor due to a poor glass shower curtain.
Noise? Rather quiet but can hear noisy people shouting in the corridor.
TV is old and dated.
Plugs on both sides of the bed (European style).
Overall, a decent hotel for the price.
Świetny
Oceny: 111
9,1/10
Cena od
208 NZD
za noc
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9,1/10
Great
GGuest UserFantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.
GGuest UserAbout 15 minutes walk from the bus terminal. Hotel like in a residential area. From the exterior, it doesn't look like a 4-star hotel, but the room was quite comfortable. The staff was kind and the breakfast was rich in variety and delicious.
GGuest UserOne Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
AAnonymous UserWe arrived earlier than check-in and got our room right away. We had a deluxe king room, which was beautiful and clean. The hotel is well-located, about a 10-15 minute walk from the city center, so everything is easily accessible on foot. The breakfast was very good with lots of choices. The service at this hotel is excellent. Every evening, I'd request an ice bucket, and it would be delivered to the room within 5 minutes. The staff are kind and polite. I highly recommend this place, you won't regret it! 😀
AAnton26In need of refurbishment from a cosmetic perspective, as the carpet in my hotel room was worn and tired. No body wash and had to ring housekeeping for refill… perhaps this should be checked regularly with cleaning. Cannot fault the care demonstrated towards guests and breakfast quality. A grand old lady of Zagreb that will always draw me to her. Fantastic location. Highly recommended.
柳柳純一From Zagreb Station, take tram 2 or 6 and get off at Zagreb Bus Station, it's not a problem.
If you're using Zagreb Bus Station, this is a good place to stay. There's no breakfast (there's a 24-hour bakery at the bus station, so you can get some), but there's a kettle and tea and coffee packets and sticks provided, so you can use that instead. Instant soup and cup noodles are also good at the supermarket.
The Wi-Fi is strong and can be used without any hassle.
There's air conditioning, so you can deal with the summer and unseasonable heat.
The facilities are brand new, so it's very comfortable.
GGuest UserFirst things I like to express my appreciation to Toni at front desk who's very friendly welcoming my first day check in and helping me when I have problem with rental car. He really put his effort making so many calls when the rental car didn't response well, but finally all problem solved. And he sent his regard throe his friend at front desk on my second check in after 7 days traveling to Split and Dubrovnik, his name also Tony and he also very friendly.
Thanks to both of you Toni & Tony ( I hope I didn't wrong spelling your name )
It's highly recommend for all type of traveler, the room is very quite, I can't hear anything from next room or outside, sleep like a baby. I love the spacious shower room and all luxury amenities. If not mistaken I think this is a brand new hotel.
Since i drive a car, for me location is not important, 8 minutes drive to the old town, not too far. I like the neighborhood is so quite.
Breakfast has many menus and tasty too.
Overall is perfect , one thing I don't like is the dimming lights.
If they have a brighter light, I will be so happy.
The W By LJ is my youtube channel if you like to see my review video
TThanis T.The hotel is clean and basic amenities are provided. Reasonable with the price. Since I rely a lot on walking, the location is neither good nor bad. It was 2.5 km from the city center but since it is spring, the walk is really enjoyable.
RRayyan.NQuite possibly one of the best places I have stayed at. Clean and modern rooms, air conditioning was on and the location was really convenient. But the best thing was the customer service. Dani went above and beyond to ensure a comfortable stay, the man needs a raise. Would definitely be staying here when I’m back in Zagreb.
AAnton26I only now stay at this hotel when I am in Zagreb. From the moment you walk through the main doors and into the reception area, you are warmly acknowledged and greeted. You are a valued guest and are treated like one. Check in process is smooth and seamless. The room is well-appointed and given the time of the year, cosy and warm. The bed wa super comfortable and the pillows offered enough support to ensure a good nights' sleep. The bathroom was spotless and the heated towel rail was much appreciated. If you are so inclined, the mini bar is stocked and there is also excellent room service. The buffet breakfast is sensational- the best in Zagreb. Something for everyone and for all dietary requirements. The one thing that always impresses me here is the fact that all employees and acknowledge their guests- from the room attendants to the kitchen staff. I will alway come back to the Astoria Zagreb. Thank you for looking after me.