The location is very convenient, right off route 1 south. We arrived very late and with the incorrect booking date. The lady at the service desk was extremely helpful and managed to rebookd a room at the spot. Thank you to trip.com.
They also allowed us to have a late check out. Again have to praise the friendliness of the service desk.
The room assigned was not set up properly so we got an upgrade.
Room is clean by there are no slippers, no shower cap, tooth brush etc. Kind of disappointed.
I really loved the hotel. However, my room was directly above a conference room where high school celebrations were loud and disturbing. The music was thumping, the microphones screamed, and I found it difficult to rest. The first night was supposedly a dress rehearsal for the event. I called the front desk where it was explained what was going on. The second night I called the desk again to ask what time the noise was going to stop. I was told there’s nothing that can be done about it. I’d love to give you a good review, but that kind of noise in a hotel such as the Madison really is unfortunate and disappointing. Manager in the pub was awesome. Ricky at the front desk was amazing. I had driven from NH for my best friend’s celebration of life which was held in the conservatory, but I was so exhausted that I really wanted to sleep. The loud music and loudspeakers made it impossible.
Fantastic location, looks great too for a summer vacation. Only challenge here is they have to add breakfast to the deal and also it’s a resort, it should be treated as such.
Needed to go to Prudential Center for a concert and decided that it is within walking distance.
Check in was terrible. The front lady forgot about me after telling me to wait for 10 mins for my room. I requested for a room near the elevator as I hate walking down a long corridor, BUT she gave me the furthest room, next to the Exit stairs. Sigh…..
Bed was comfortable. Rest of the room was ok but hot water took too long to heat up and the water pressure was pathetic. Elevator was slow and we had to wait a long time for the 2 elevators. Then in the evening one elevator broke down. The wait was excruciating long!
At 1.30 am I got woken up by bratty kids stomping on my Neighbour’s door. And the nightmare began when the Neighbour from Hell decided to have a party in their room. I called the reception 3 times and they promised that they would send a security guard to ask them to quieten down. But the moment I hang up, I could hear their phone ring! No one came up and the noise continued. After the third call, someone finally came up and the party finally went away. I had to tolerate 3 hours of noise.
The day before I was told that the airport shuttle would leave on the hour, every hour. So I came down at 7.45 am only to be told that it is half past every hour. So I had to wait for 45 mins in the lobby.
At the lobby there were stragglers sleeping in the lobby.
Overall I won’t come back to this hotel.
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7.6/10
Good
My partner and I had a lot of fun staying at this hotel. The customer service was awesome! The room, bathroom and everything was really clean. Free self parking and the Asian cuisine was very delicious for their price! Definitely worth it and highly recommend!
We had a great time. Everything you need is on the property. Getting to the boardwalk was easy. Many options like the shuttle but we took uber for the same price as the AC bus. Room was nice and check in smooth
The staff is all very friendly! Housekeeping knocked on my door everyday to ask if I was ok or needed anything, like if my trash cans need changing. Everything else in the hotel is clean.
The location is still very convenient, and the facilities are okay. It is suitable for families traveling with children. It has a microwave and a refrigerator, which is very convenient for hot food.
JJPVBIf you won’t mind a short bus trip back and forth to NYC, then it’s the best affordable hotel choice you can get. It was not a big deal for us because we liked the vibe of going in and out of NY. Walmart was just a few walks away which was the best part, getting goods was very easy. There’s also a nearby food place which was a plus too. The breakfast was not the best (as an Asian girl who loves her rice meals lol) Coffee is available so that was good start to any day
This hotel was a good choice very clean very posh selection I love how the hotel had two sides one side updates stayed on the updated side the guests at the hotel were very friendly staff members were friendly it was an amazing time
For a four-star hotel, it was quite good. The rooms were comfortable, with ceilings of about 3.5 meters or more, spacious, and the bedding was comfortable. The bathroom and closet were also very nice. I stayed for two weeks; it's right by the beach, so I imagine it would be great in the summer. The food wasn't amazing, but it was acceptable. Room service was also prompt. However, a few days before I left, the food delivery app suddenly stopped working without any notification. I later learned from the front desk that they had changed the menu, simplifying it considerably, perhaps to cut costs due to winter's arrival and poor business. The biggest problem was its distance from New York; there were definitely no Chinese restaurants nearby. A bit of a disappointment.
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