Hotele Pet friendly w: Cairo Governorate, Egypt

When we arrived, it was a little difficult to find the building, because there was no sign of Lucky Hostel in the lobby. However a very persistent man outside, insisted that the building with sign “El otel”, is the correct building. We trust him and we entered. Another problem, it looked like to use the elevator to 4th floor, we must have access card. We wait for about 5 minutes and fortunately there was a man came down, and we asked his help to tap on the elevator using his card. Other than that, my husband & I were happy to stay in this hostel. Our room was so big and with sofa too!! Staff were very kind and helpful. Breakfast was good. Hot shower was very pleasant in cold morning. And we were very happy that the staff allow us to put our luggage while we were away to Luxor. We stay for total of 4 nights and we were allowed again to put our luggage while we went shopping, because our flight was in the middle of the night.

Overall, the room isn't bad, but it definitely needs a renovation. There were some issues with the water pressure; sometimes it was there, sometimes it wasn't. Washing my long hair was a real struggle 🥲. Breakfast was also a bit chaotic with delays and confusion; we had to remind them, but the staff apologized and explained it was due to some technical problems. The location is good, right in the city center and close to the metro. It was a bit hard to find though, as there's no sign, just an entrance to an ordinary building. You have to go up to the fifth floor to reach the hotel.

The apartment is located in a high-end residential area, with CFC Mall nearby. It is convenient and comfortable to live in, and the security is strict. The room has 2 bedrooms, 3 bathrooms, 2 living rooms and 1 kitchen. It is OK for 3 people on business trips. The facilities are complete and easy to use. Cleaners come to clean every other day. It should be noted that the apartment assists in self-service check-in and check-out online. There is no front desk/warehouse to store luggage. Friends who have this need should be cautious. Moreover, the contact number left on Ctrip is not accessible. The actual contact number is another phone number. I suggest that the apartment should improve these two points. When checking in this time, I couldn’t contact the apartment to confirm whether I could check in earlier than 3 pm (at least 10 calls were made). I didn’t know that the apartment had no front desk and could not store luggage. I went there in advance and waited for 5 hours. It was still the security team that was more flexible to help check the luggage and let us go to eat. Otherwise, I really have to write a big bad review. I hope the apartment can improve this point: either emphasize on Ctrip that there is no storage service and ensure that the service phone can be contacted, or open a storage service. Except that the check-in was very unpleasant, everything was OK during the stay. The customer service staff basically responded within half an hour, with high efficiency, and convenient check-out.

Apart from the amazing location; beautiful old fashioned glamorous interior design , amenities cleanness and good F&B quality , I’d like to highlight absolute professionalism in hotel’s staff attitude and service level. One of my best experiences staying in a hotel.

The hotel is amazing. The bedroom is beautiful. The staff is very friendly and helpful. The views from the fourth floor are incredible. Great location. Excellent value.

War alles in Ordnung. Wir waren nur zum schlafen da und so war das Konzept vom Unterkunft. Aber alles gut und reibungslos gelaufen. Danke

Great experience but shower draining pipes must be fixed ASAP.

Everything is great: location, service, cleanliness. The second time I stop here. The heart of Cairo. If the windows go out to the city, then noise-consider who matters

Super clean easy check in,