Hotele Pet friendly w: Dorset, United Kingdom

Stayed here in March 2026 with my family. Overall below average experience. There was only one passengers lift which was out of service and service lift was very small for a stroller and everyone staying on higher floors were struggling. Outdoor pool was closed due to season but heated pool was also not functional. Staff was not rude but they were not Marriott level, most of the requests were declined without any work arounds. I booked a sew view room and it was very compact, other things were manageable but toilet seat was not. It had very less space that you couldn’t sit properly to poop :) Breakfast options were good. Based on my experience I didn’t feel it like Marriott and I would not be able to recommend this to anyone.

Amazing location with a spacious room and balcony, the breakfast is also wonderful with fresh homemade bread and offering a lot of amities introduction from the spa and fork and spoon cafe. We have a good time oh and the car park with overnight special offer

It our first stay at this Hotel. It’s in desperate need of updating, the bed was really soft, the carpet was worn in places in the bedroom, but on the plus side there was plenty of storage space unlike your travel lodges etc.But It was clean and tidy with tea makers in the room. We didn’t get chance to use any of the facilities because we didn’t have time, the swimming pool looked good and there was a bar, but there didn’t seem to be a lot of selection beer wise, but that seems to be the same in most Hotels.

I book this hotel for one night great location. The receptionist she was welcoming. When we got to the room that we were staying for the night. First impression was clean and tidy. However the room was smelly as you entered with the one and only small window was open in the room. The bathroom was for designed for disabled use really. I will list the pro's and cons. Pro's The room was a good size for our needs two single and it had a TV that you could watch ”the news” on a channel. The kettle was clean and tea, coffee, sugar was in a bag if you wanted to make a tea with two cups no bottled water provide (but selling for £2 for 500ml at the entrance of the hotel). The wallrobe had hangers and a hair dyer if you needed it. The pillows were nice and the mattress was comfortable. The con's One of the beds had other people's hair in the sheets and on top of the duvet. The ceiling and a long legged spider with cobwebs hanging down from above were the TV is. The walls in the room had stains down the wall it was dusty in places. The walls had noticeable cracks in different parts of the wall, the furnitures are old and tired including the picture frame. The bathroom door was dirty from all the touching to open and close it. I am not sure how a disabled person are able to use the toilet effectively. Because the ”tiny” face basin was so close to the toilet it was not practical to be that close and I am not disabled. It had so many hand railings why was the basin so close and very low to the point were it was awkward for us to wash our faces etc and the floor was in a mess afterwards . there is a glass shelf with two small glass cups that was over the face basin which is simple not safe or practical because you will sit your face or eyes if your not careful when using the face basin. The extractor fan does not work when the light is on and no button to press it separately. But the only small top widow was open for any steam or smell to leave the bathroom. The hot water system made a lot of noise when turning on. Making it hard for anyone to use it without the whole or half of the hotel hearing it that how loud it was to us. The bath was clean however there was mold all over on the wall tiles the shower curtain was short and not fitting for that bath. The toilet papers that was provided was a very very cheap small rolls. There was three one screwed (toilet roller) on to the small face basin that got soaked when you use the face basin. And the other two was on top of the toilet with used tissue in one of them. Both windows in bedroom and bathroom was not dusted. Our biggest problem was someone who was on the same floor sounds like they were nextdoor. They kept coming and going and each time they open and close their door it caused our door to shake and bang because was door is not fitted correctly and full of gaps and so the wind and the force of the moving door as cause ours to make all that noise. We didn't have a good sleep because of the above and the live entertainment went on late also which could be heard as we were on the ground floor also. The room is not what I would class as a lovely room it's very basic old, tired not very appealing the walls and the bathroom needs refurbishment and the heating system needs serious attention. When we checked out the lady was pleasant when the card was returned. The guess with me she was not happy and felt that in her words she would not want to stay at another hotel because it was not comfortable during her stay. I would not have wanted to pay the full price if I was not getting the discount from my app. But even at that price that I paid it's not worth the money. Overall I was not happy but we needed to have somewhere to sleep and it provided us that.

Najlepsza lokalizacja. Hotel w starym stylu. Odwiedziliśmy hotel 24, 25 i 26 grudnia, a siłownia i spa były zamknięte. Brak bezpłatnego parkingu. Duży parking znajduje się 5 minut spacerem od hotelu (parking centralny) – 7 GBP za cały dzień. Duża restauracja, bar i salon. Duże sale konferencyjne. Śniadanie w formie bufetu – 12,5 GBP za osobę. Lunch lub kolacja – 25 GBP za osobę. Polecamy pobyt w pełnym wymiarze godzin.

Nice hotel, not far from the beach. Breakfast was good but was only until 9.30am. Rooms were nice, spacious and clean we had a balcony room with lovely views of the beach, the rooms were quite hot and no A.C which is needed in hot weather. The outdoor pool is heated but no indoor pool for when the weather isn’t good. Staff were helpful and friendly.

A lovely pub/hotel in a central location in Poole. The staff were extremely friendly and helpful, sorting out an issue with my booking easily. No complaints and looking forward to staying here again

The reception was very friendly and introduced us to the local manor that is worth visiting. The hotel is very close to the sea, 5 minutes walk.