I only booked for one night to break our journey to North Wales from London, so my expectations were not that high, I just wanted a bed for the night.
The location was within walking distance from Shrewsbury station, down a small alley off the main shopping street. I didn't realise it would get quite noisy, and there was actually a band playing in the pub the night of our stay - our room was directly above it! So we went to bed late! For some this could've been a disaster, but saw the funny side and at least the band were playing songs I liked, and I travelled with ear plugs so did manage to get to sleep. The room was well equipped, comfortable & clean besides this.
I had booked breakfast but due to not realising what time it would start from and having to be on an early train, actually couldn't stay for it. To compensate the lady who checked us in kindly offered to make us lunch instead, so we had some sandwiches, nuts, crisps and snacks from the bar to take with us, which I appreciated, as I was travelling with my young son.
Where to begin with this one?
Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing).
Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture.
Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER.
Awful customer service, facilities not available. AVOID AVOID AVOID!
Specifically bad service via email: Lis Frost & Richard Bowen
The hotel has a large co op supermarket and petrol station 2 mins walk away. There is a pub restaurant next door which has an electrical car charging point (The Squrriel).
Staff were welcoming,friendly and helpful.
I was happy with my stay.
This is a lovely place, we stayed in the ‘cottage’ which was more like an annexe building and it had two rooms of which we occupied one. The room was good, we enjoyed breakfast in the dining room and the breakfast menu had a lot of choice too which was great. There were options for a full English style breakfast, but also options for cereals and fruits etc. We decided to try dinner at the hotel one evening and we were extremely happy with our choice. The food was excellent quality and very enjoyable. The hotel is a short walk into the centre, very close to the castle which is worth a visit and you can see the castle from the road you walk on from the hotel to the city.
Hotel is conveniently situated close to the town center mall and lots of restaurants My room was comfortable and clean and breakfast was good with a fair selection on offer.
Spent first night in noisy room with less than satisfactory plumbing. We were upgraded to a minimise for night 2 - excellent customer.er service. A great historic building that was lacking soul as bar was closed.
The Feathers is well located in the centre of Ludlow and is an old building that is full of charm. However, this also means that it is a bit of a rabbit warren inside, making it challenging to find your way around the long, branching corridors - a definite nightmare in event of a fire.
The carpark was full when we arrived, despite it being much larger than I expected, but there was a council carpark behind the hotel and only a short walk away, which was free from 6pm to 8am, which is very convenient.
Our bed was large, clean and comfortable and the room was well resourced: tea and coffee making facilities with a wide range of teas and milks; complimentary canned water in the mini fridge; iron and ironing board; plenty of sockets including USB, at the bedside and a variety of products in the bathroom, though no toothpaste which was the one thing we'd forgotten to pack! One of the spoons was dirty, hence only 4 stars for cleanliness. The guest wifi was strong and easy to access.
We didn't have time to use the reception areas downstairs, but they looked beautifully presented and were full of character, offering a very attractive space to have a drink or meal.
Staff at reception were pleasant and professional.
W czasie pobytu w obiekcie takim jak The Castle Hotel w mieście Bishops Castle zamieszkasz pięć minut piechotą od atrakcji takich jak Ratusz w Bishop's Castle i Szpital Społeczny w Bishops Castle. Zajazd znajduje się 0,4 km od atrakcji takiej jak Biblioteka w Bishop's Castle i 2,5 km od miejsca takiego jak Wzgórza Shropshire.
Do pokoju przylegają taras i ogród, z których roztacza się piękny widok. Dostępne są również takie udogodnienia, jak bezpłatny bezprzewodowy dostęp do internetu. Ten zajazd oferuje również udogodnienia takie jak sala/salon gier i teren piknikowy.
Zajazd: znajduje się tutaj restauracja, gdzie podawane są obiad i kolacja. Możesz też pójść po przekąski, które oferują także miejsca takie jak kawiarnia. Ożywcze napoje znajdziesz w jednym z lokali: 3 bary/salony klubowe. Śniadanie na zamówienie jest podawane codziennie od 8 do 10 za opłatą.
Udogodnienia biznesowe to usługi pralni chemicznej, pralnia oraz sejf w recepcji. Udogodnienia na miejscu to bezpłatne parkowanie samodzielne.
Poczuj się jak w domu w 12 pokojach, których wyposażenie to telewizor płaskoekranowy. Bezpłatny bezprzewodowy dostęp do internetu zapewni łączność ze światem, a telewizja satelitarna — rozrywkę. Prywatna łazienka — wyposażenie: bezpłatne przybory toaletowe i suszarki do włosów. Udogodnienia obejmują zestawy do parzenia kawy i herbaty i bezpłatna woda butelkowana oraz sprzątanie codziennie.
The DayInn is located at a strategic location.Smooth and fuss free checking in process.Highly recommended with excellent basic amenities provided.
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Oceny: 115
7,6/10
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9.0/10
Great
GGuest UserNo choice of cooked breakfast , no room service on first day and had to ask for clean towels, no shower gel- shampoo as advertised, dangerous exit on to highway - needs mirrors, faulty light switch for bathroom which was replaced after 2 days
GGuest UserExcellent stay.
Made to feel very welcome.
Enjoyed the picnic basket breakfasts and dinner the restaurant.
I will definitely stay here again!
AAnonymous UserThe hotel hostess Juliet was very enthusiastic and helped us plan the walking route. The location of the hotel is excellent, and the iron bridge is outside the window.