Hotele z: Pools w Henan, China

The staff at the front office are excellent. To make specifically, Ms Daniella and Ms Quuena both went out of the way to ensure everything was all right. Infact Ms Queena, accompanied me to the Train station in the hotel car to ensure that I get there right. The extra effort Ms Daniella did to get me a room with AC working was amazing. I can not be that complimentary to the hotelcrooms though. Air-conditioning was hardly working and had to change rooms.

Location was good, but not perfect (about 15 minutes to the next metro station). I liked that they installed a hot air fan in the bathroom's ceiling. They had a washing machine that I could use, but no dryer. Instead it is possible to hang the laundry to clotheslines on the roof.

To ekskluzywne miejsce! Fajny szlafrok, wanna z telewizorem (!) i na pewno bardzo wyrafinowani i atrakcyjni ludzie na terenie obiektu. Bycie tak wysoko było ekscytujące, dosłownie i w przenośni.

We had a very pleasant 4 night stay at the Banshan Siji Hotel in Luoyang. The resort is beautiful and secluded, away from all of the hustle and bustle of downtown Luoyang while remaining accessible. The location is very convenient to the high speed rail station, Longmen Grottoes, Guang Lin Temple and Peony Museum. It’s a bit further away to get to White Horse Temple, Lintang Gate and Luoyi Ancient City. However, the hotel offers a very convenient and comfortable private shuttle for train/airport transfer and a daily trips to or from town. Above all, I have to commend the team at this hotel for their excellent service and extremely friendly attitude. Everyone went out of their way to offer assistance for any of our needs and always with a smile. A huge bonus - they offered a complementary same-day laundry service which we used several times during our stay taking care of a major hassle on extended travels. From the reception, front desk, porters, drivers and housekeepers, we received top notch service rivalling hotels we’ve stayed at worldwide. The breakfast also deserves special mention. The selection was not as extensive as buffets at some major hotels but the quality was excellent and we found it to be more than enough to start each day before sightseeing. In addition to a small self serve area, you can order large bowls soup or noodles and they also provide a beautiful tray of delicacies. We very much enjoyed each day’s breakfast. Finally, the room we stayed in, with a private hot spring tub and private patio was spacious, clean, modern and beautiful. We enjoyed use the tub after full days of sightseeing to ease aching muscles and the bed was very comfortable. On our final night, we did experience a problem with a light switch not turn lights but the staff were quick to provide us another room so we could get to sleep. Another great example of their dedication to quality service. Overall, I was very pleased to have discovered this beautiful gem in Luoyang and it made our visit to this wonderful city that much more special and memorable.

I'd originally booked a few days, but a change in plans immediately after I arrived at the hotel meant I'd have to leave the next morning. When I informed the hotel, the staff were super friendly, supportive and very accommodating. Booking in had been easy, too, and throughout my stay, language was no barrier at all. The next morning, the staff helped me get a taxi to the train station. I'd have loved to stay a few days because--besides the greats ervice--the room was a top notch value. A very sleep-friendly bed, a beautifully designed bath and sink corridor, and a separate shower (if I'd needed it), plus comfortable chairs and a useful desk. In short--a really good room, and at a great price. No question at all: if I'm ever fortunate enough to return to Anyang. I'll be staying here.

陽台超大，天氣好的時候在上面烤肉特別棒，衹是我來的晚上下雪了，也很美，房間也很好，都是智能控制，管家服務也是棒棒噠，主要是我第二天要回市區，擔心雪下大了回不去，結果民宿管家不到12點就告訴我下山路的的雪清理了，點贊。

Gorgeous lobby and spacious room decorated in an elegant classic style. My partner celebrated his birthday during our 5 night stay but didn't receive anything from the hotel - in other 5 star hotels of this calibre all around the world, reception staff would have paid attention to this detail when they photocopied our passports at the point of checking in. That was a tad disappointing. However, special mention must be made of Wang Fei (王飞）at the concierge/porter division on the ground floor - he was extremely helpful and congenial, and a true asset to the hotel.

The environment is good, very tall, and there is a free breakfast room and a big TV. The room is clean and warm, the bathroom toilet is also very clean, the front desk service is very good.

Pracownicy sprzątania w naszym podwórku byli mili i bardzo pomocni, a człowiek na recepcji my też się z nimi zajęliśmy. Było oczywiste, że pracownicy ciężko pracują, aby zrobić wszystko, biorąc pod uwagę warunki hotelu i spa. Ale hotel i spa są zmęczone i obie lokalizacje potrzebują podnoszenia twarzy. Na przykład, basen i otoczenie naszego pokoju były odbarwione, jak ściana przy drzwiach, i widać luźne druty, a wszystkie rośliny podwórkowe umierały. Hotel dzielnica społeczna od recepcji była niepełnosprawna. Basen spa złamał i odbarwił płytki, z mnóstwem liści w wodzie i śluzami były zamknięte. Oba mogą być świetne z inwestycjami.

I am writing to express my sincere appreciation for the exceptional service provided by Carol at the front desk during my recent stay at your hotel. Her professionalism, warmth, and attention to detail truly made my visit memorable.From the moment I arrived, Carol greeted me with a genuine smile and a welcoming attitude. She efficiently handled the check-in process while also taking the time to explain the hotel’s amenities and answer my questions patiently. What stood out most was her thoughtfulness—she remembered my name throughout my stay and proactively offered assistance with local recommendations and transportation options.Thank you for employing such excellent staff, and please extend my gratitude to Carol for making my stay so pleasant. I look forward to returning to your hotel in the future, in no small part because of the exceptional service she provided.