Hotele z: Pools w Melaka State, Malaysia

Hope u guys can improve dari segi kebersihan sebab lantai tandas dan lantai bilik rasa melekit macam sabun cuci lantai tak bilas habis. As suggestion why not u guys put some basic cuttleries macam mangkuk pinggan sudu garfu ke. Yang lain okay selesa harga pun berpatutan, parking pun senang cuma mahal lah flat rate Rm15. Cuma make sure u guys double check regarding facities ya so that ur customers boleh guna kemudahan hotel and tak kena sound dengan staff hotel lagi. Tq

We had a pleasant stay overall. The highlight was definitely the large swimming pool, which was perfect for families. There were plenty of fun activities for kids, so our children had a great time throughout our stay. The breakfast offered a wide variety of food choices, which we appreciated. However, the taste of the food could be improved, as it didn’t quite meet our expectations. Overall, it’s a great hotel for families with children, especially if you’re looking for a place with lots of activities to keep the little ones entertained.

The hotel has a good location, excellent facilities, and spacious rooms. Parking is convenient, making it ideal for guests traveling by car. Breakfast was also decent. Overall, it's a good hotel. However, the front desk staff were a bit indifferent, which was a significant drawback. Hotel staff, especially at the front desk in a tourist city, should be more welcoming.

I booked a family room and arrived at the hotel around 5 PM, but was told I had to wait for my room. For some reason, I had to wait until 6:10 PM. This is unfair to us guests. It seems the room was hastily prepared, and the toiletries in the bathroom weren't changed. These things shouldn't happen in a 5-star hotel. However, the room was large, the bed and pillows were nice, the view was good, and the facilities were complete; my children had a great time. The service needs improvement.

Clean and hygienic, with excellent service. They even have a Chinese-speaking front desk, which was a huge help for someone like me with limited English. It's super convenient for getting around; both the bus and subway are just a few minutes away. Plus, all the amenities are really handy.

This was our fifth stay at this hotel, and unfortunately, this time was very disappointing. 1. Check-in The check-in process was smooth, and the staff were polite and welcoming. I had requested a Queen Bed room instead of Twin Beds. However, I was informed that because my booking was made at the last minute (one day before check-in), only a Twin Bed room was available as all Queen Bed rooms were fully occupied. We accepted the explanation and proceeded with the room provided. 2. Room Condition Upon entering the room, the first issue we noticed was the air conditioning. Despite setting the fan speed to high, the room remained warm and the air conditioner was not cooling properly. 3. Bathroom There appeared to be a blockage beneath the sink, as water was pooling around the sink and toilet area. In addition, the shower holder was broken while we were using the shower. We chose not to complain and continued our stay. 4. Room Door & Bathroom Door The bathroom door could not be closed properly unless it was pulled and pushed firmly. The more serious issue occurred the next morning after breakfast when our room door became stuck and could not be opened. We contacted maintenance, and the team arrived to inspect the problem. From approximately 8:00 AM onwards, we were unable to access our room. Around 8:30 AM, the maintenance team requested approval from the Front Office to move us to another room because the repair would require additional time. However, they informed that changing rooms would incur an additional charge because we were checking out on the same day. I strongly disagree with this decision. From 8:30 AM until our checkout time at 12:00/12:30 PM, we were still paying guests of the hotel. The room issue was caused by a defect on the hotel’s side, and guests should not be charged extra to move rooms due to problems beyond their control. The Most Disappointing Part During check-in, we were informed that no Queen Bed Deluxe Rooms were available. However, while the maintenance team was accessing our room through the connecting room next door, we discovered that the adjacent room was vacant and equipped with a Queen Bed. If the actual reason was that the room was unavailable due to maintenance, it would have been more professional and honest to explain that from the beginning rather than simply saying all Queen Bed rooms were fully occupied. This experience has left us very disappointed. Every time we visit Melaka, this hotel has always been our preferred choice. However, after this stay, we have decided not to return. I appreciate the hospitality shown by the staff during check-in, but I sincerely hope the hotel will improve both its facilities and service standards. Thank you.

Our stay at Puteri Bay Melaka was great 👍🏼 The location was great because we are able to have a good view of the beach, and it was near food places. The hotel reception and staff were also kind and helpful. Food selection for breakfast was good and the beds were comfortable and had a good sleep 👍🏼👍🏼 The downside was that the toilet was not totally clean as there were strands of hairs sticking out from under the bed. Additionally, there were no toothbrushes provided in the room, and the prayer mat had an odour. Generally, the stay was good although maybe staff need to ensure the room cleanliness and smell abit more? I would still recommend the hotel for the comfortable beds and nice view and location beside the waterfront 👍🏼👍🏼👍🏼

Worth the price. The staff are nice and friendly, and they kindly accommodated our request for a late checkout without any extra charges, which we really appreciated. They r also generous with pillows. For room service, i ordered nasi goreng kampung Morten. it was delicious, except for the sambal belacan which could be improved. Cons: Room slippers are only provided for suite rooms. It would be great if they could provide slippers for all room types, as it’s uncomfortable to walk barefoot on the room carpet

Friendly staff, easy to check in. Good security, each floor is access by card. Strategic location, near to jonker street, our suite has beautiful view, rooms are clean. Strongly recommended, will come back again.

Overall, the experience was acceptable the ocation was convenient about a 10-15 minute ride to the city centre, which made getting around quite easy. However, there were several issues during our stay Cleanliness: We noticed some smallinsects on the floor. While it didn't significantly affect aur stay, it would be better if the rooms could be more thoroughly checked and cleaned. Customer Service: All communication had to be done online through WhatsApp, as there was no face-to-face front desk service. This was quite unconventional and sometimes made things less convenient when we needed assistance urgently. Room Equipment: One of the air conditioners in our room kept switching on and off by itself and wasn't functioning properly. Even more concerning, the hairdryer had a short circuit, produced a burning smell, and even sparked flames. This was a frightening experience, and although it was eventually replaced, waiting a full day for such a serious issue was very disappointing.