Hotele z: Pools w Gauteng, South Africa

It was just good for the night spent the host were so good and helpfull.Just didnt like the fact that l was asked what time l am comfortable to come for my breakfast and they did record and when l got in for breakfast l was told l am late l should come 10 mins earlier than the time and noone had indicated that to me and was even told that next time don't be late when l know l was not late l came the time l booked.

Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.

Pros: First of all the service I got from the receptionist was really good, she had someone carry my bags to the room and the location of the hotel is close to the airport which is very convenient for traveling after your stay. Cons: The room had a strong smell of paint, it was so bad I couldn't even breathe as all the windows were closed upon my arrival. The pillow cases in the bedroom didn't look clean to me I used my clothes to lay my face on because it was just nasty. The shower is not convenient to use, it's too small and you cannot move the shower head to a desired position. There was no fan or airconditioner in the bedroom, it was really hot. The furniture is outdated, some couches with holes in them it's a mess Overall, I will not sleep here ever again! The money charged is clearly just for being close to the airport because it is too much for that room.

A Truly Exceptional Stay at Fairlawns Boutique Hotel My recent stay at Fairlawns Boutique Hotel in Johannesburg was nothing short of outstanding. From the moment I arrived, I felt enveloped in an atmosphere of calm, luxury, and genuine hospitality. This is the kind of property that doesn’t just meet expectations — it elevates them. I was booked into one of the Villa Suites, and it was an experience in itself. The suite was beautifully appointed, spacious, and thoughtfully designed, blending elegance with comfort in a way that felt both indulgent and homely. Every detail from the plush furnishings to the serene garden views contributed to a sense of effortless relaxation. It truly felt like a private sanctuary. The service throughout my stay was impeccable. Staff members were warm, attentive, and intuitive without ever being intrusive. Whether it was assistance with luggage, dining recommendations, or simply a friendly check‑in to ensure everything was perfect, the team consistently delivered with professionalism and charm. The hotel grounds are equally impressive. Lush, tranquil, and meticulously maintained, they create a peaceful escape that feels worlds away from the bustle of the city. It’s the ideal setting for unwinding, whether by the pool, in the spa, or simply strolling through the gardens. Dining at Fairlawns was another highlight. The food was beautifully presented and full of flavour, with a menu that balances creativity and comfort. Every meal felt like a treat. Overall, Fairlawns Boutique Hotel offers an exceptional blend of luxury, privacy, and heartfelt hospitality. My stay in the Villa Suite was unforgettable, and I would recommend this hotel without hesitation to anyone seeking a refined and restorative escape in Johannesburg.

My husband arrived early at the hotel (7am) , tired and exhausted after a long flight and staff were not helpful with getting him into the room atleast a little earlier than the check-in time or offered any other available room , he was told to wait until 2pm to check into his room . Also , he asked for a halal meal when calling room service and they just told him they don’t have anything , instead of offering an alternative . I really hope that in future , the service of this hotel would be more helpful .

I had a good stay at The Catalyst Hotel. The hotel is clean, comfortable, and well located. The staff was friendly and helpful throughout my stThe breakfast was really good, with a nice variety of options every morning. I also really enjoyed the free shuttle service to Sandton Mall , it was very convenient and made getting around much easier. The only small downside was the balcony in my room. It was quite small, to the point that I couldn’t even fit a chair there. But overall, I still had a very pleasant experience and would recommend the hotel.

Checked in and had to wait for an hour for electricity no updates provided my room was near the power room so I could hear doors opening and closing and the electricity physically clicking and tripping. On and off on and off. When I settled into bed with light off, I received a knock at the door by guest asking me to open the gate for them as they did not receive a gate key. I a single female then had to get up put on clothes and go outside to let their guest out. I got over the lights shining into room and gaps in front door leading to courtyard with a blind that was blowing forward and basically showing me inside in any state. The electricity issue was happening consistently and could hear them walking in and out constantly. Wednesday I had a big presentation and got up at 05:30 to no electricity or update. I had to call them for information and was offered a flash light. I did my presentation with my hair undone due to not being able to use my hair machine. The owner found me in the smoking section and apologised worried he would be receiving a 1 star. I told him I wouldnt as I am in the service industry and him apologising is good enough. However I was further disappointed by more electricity issues and no update. I had to get ready with front door open and all blinds open to do my hair and makeup. Guests were walking past requesting updates, we had to reach out to them. No information provided. Shocking.

I had the best time just relaxing at the hotel . The staff were very friendly and because it was my birthday they upgraded my room and gave me free breakfast . I had an amazing time and I can’t wait to go back . Room services was also really great and the views were amazing .

This is a great hotel , in a good location. The check in was smooth, room service is a bit slow though. House keeping is excellent, I like them so much . The facility is great but I didn’t like the pool area , is always packed with so many people. Some of them weren’t even guest at the hotel . Which make it a bit unsafe to leave your belonging just lying around. I mean you have to pack up everything every time you go to the loo. The pool area had no space to sit and chill on especially in the afternoon. The bar takes a bit long to prepare drinks . The waitress/waiter were amazing. I just didn’t like the check out time . 10 am it’s too early and they weren’t keen on extending with just one hour . I don’t think I’ll book again . Safety issues. If other people didn’t have that much access to the hotel I wouldn’t mind staying there again.

While the property itself is a little dated, it honestly fades into the background because the staff service is exceptional. From check-in to departure, everyone was warm, attentive, and genuinely welcoming, which made the entire stay feel effortless. The complimentary airport shuttle runs every 15 minutes and was perfectly on time, making transfers to and from OR Tambo stress-free. And the breakfast — wow. Easily one of the highlights of the stay. A generous spread, well prepared, fresh, and honestly to die for. Overall, a really solid, comfortable hotel that delivers where it matters most: service, convenience, and food. Will be back again.