Hotele z: Pools w Shanxi, China

A Very Relaxing and Memorable Stay From the moment I walked into the hotel, I could feel a very peaceful and relaxing atmosphere. The Front Office staff were very friendly and helpful. They took the time to talk with us, explain things, and made the check-in process very smooth. The room was very clean, spacious, and comfortable. I really liked the soft and relaxing colors of the room. The bed was big and comfortable, and the pillows were very soft. The bathroom, toilet, and dressing area were also well separated and well organized. There were also plenty of amenities in the room. I liked the evening turndown service. When we came back to the room in the evening, the bed had already been prepared, the lights were adjusted to a relaxing level, and there was a small snack next to the bed. After spending the whole day outside, this made us feel very relaxed and helped us forget how tired we were. The room was also very quiet. The curtains had two layers, so almost no sunlight came into the room in the morning. The air conditioner could be adjusted to the temperature we wanted, and the air did not blow directly onto us. We could not hear much noise from outside, so we had a very good night’s sleep. The breakfast had many choices. Since we stayed during 国庆 holiday, there were quite a lot of guests, so we had to wait around 10–15 minutes when we went down late. But I think this was understandable because the hotel was quite busy. I really enjoyed having the chance to try some local food from Taiyuan, Shanxi, such as 老豆腐, 刀削面, and 担担面. There were also bread, fruit, coffee, salad, Western food, and many Chinese dishes. There was something for everyone. The staff were also very attentive and regularly helped clear the plates. Another thing I really liked was the location. We could walk directly from the hotel into Maoye Mall through the back entrance, which was very convenient. After checking out, we could also leave our luggage at the hotel. Ivy, kindly helped us with this, and I really appreciated her help. I was especially impressed by the Front Office staff, both when we checked in and when we checked out. They were the first people who welcomed us and the last people who said goodbye to us, and they made us feel very welcome throughout our stay. I was very happy to have the chance to give them a small gift(mini bread) as a thank you for taking such good care of us :) Overall, we had a really wonderful and relaxing stay here. Thank you to everyone at the hotel for making us feel so comfortable and welcome. If I have the chance to visit Taiyuan again, I will definitely stay here again. ❤️

The hotel boasts an excellent location, close to the ancient city, with views of its night scenery from the rooms. There's ample parking, making it very convenient for those traveling by car. Plenty of dining options are nearby, perfect for exploring and eating. Both the front desk and room service were spot-on; they delivered a fruit platter daily and thoughtfully provided pear soup and a souvenir. The room was spacious, clean, and well-stocked with mineral water. Breakfast offered a good variety, with the knife-cut noodles and lamb offal soup being particularly delicious. It's a hotel with great value for money!

I stayed for 4 days. There was almost no service. I arrived at the hotel at 4 PM, and although they helped me arrange a higher floor, I waited for almost an hour, and the room they arranged was still not ready. They then switched me to another room on the same floor. The lobby was very hot, and all the temporary resting spots were directly in the sun. When I got upstairs, I was a bit dumbfounded to find my room directly facing the elevator. Oh well, I checked in. The check-in experience wasn't great. Disposable toiletries weren't replenished promptly; besides toilet paper, you literally only got them once. For a 4-day stay (2 days booked via a group deal, 2 days via other platforms), the bedside power outlet didn't work. I had to unplug the table lamp to charge my phone, and that outlet was just awful. The floor-to-ceiling window blinds were very dirty, covered in dust. For the same pre-sale price, Shangri-La offers much better value for money. Kempinski seemed forced into pre-selling, almost as if they don't want future guests. There are just too many options in Taiyuan for this price point.

Traveling from Hangzhou to Datong this time, I stayed at the Yungang Hotel. My first impression after checking in was: Datong hotels are incredibly grand! 😂 When I arrived at night, the fountain at the entrance turned on, the lights lit up, and the whole hotel looked particularly impressive. Inside, it was 'resplendent' all the way through; the lobby and corridors had the feel of an old-school high-star hotel, perfect for casual photos. The room was much larger than I expected, and the bed was very wide. I could spread out my suitcase completely without it getting in the way. The cleanliness was meticulous; the bedding, desk, and bathroom were all very neat. Overall, my stay for several nights was very comfortable. The bathroom was also spacious, and the double sinks were very convenient – two people could get ready in the morning without fighting for space. The breakfast is also worth praising. The variety was truly extensive, not just a few random items like some hotel breakfasts. There was a huge spread of fruits, hot dishes, and main courses. Those with decision paralysis would definitely go back for several rounds! 😂 It's especially friendly for tourists; eating a hearty breakfast before heading out to explore means you won't get hungry easily for the whole morning. Overall, it's a place I'd be happy to recommend. The environment is grand enough, the room is spacious and clean enough, and breakfast is abundant. If you care about accommodation comfort when visiting Datong, you can confidently choose Yungang Hotel, especially if you spend your days exploring and want a good rest at night. Next time I come to Datong, it will likely be among my top choices for accommodation.

An old five-star hotel with very high cost performance. In particular, the front office service is very good, and the lobby manager Wang Jue is attentive.

I found this hot spring hotel online, and after seeing the good reviews, I decided to book a stay to try it out. The online reviews were absolutely right – the environment is beautiful, the facilities are excellent, and the rooms are comfortable, spacious, and spotlessly clean. The natural volcanic hot springs and pools have crystal-clear water, offering an incredible experience that instantly brought me immense satisfaction. Furthermore, the front desk service was incredibly welcoming; check-in was smooth and fast, and they patiently and meticulously answered all my questions. With such a comfortable environment and excellent service, I didn't hesitate to extend my stay.

1. The hotel boasts an excellent location, and parking is incredibly convenient with plenty of available spaces. 2. Having stayed in hundreds, if not thousands, of hotels, I can confidently say that the cleanliness here is exceptionally rare. The sheets and floors were completely free of hair, the sink had no stains, and the toilet not only lacked any unpleasant odors but even had a subtle, pleasant aroma. The housekeeping is truly outstanding. They even thoughtfully provided hand cream on the bathroom vanity. 3. On the day of check-in, because I booked late, all the family rooms and suites were fully booked, leaving only twin rooms with 1.2-meter beds. These beds are a bit narrow. It would be even better if the hotel could replace the 1.2-meter twin beds with 1.35-meter or even 1.5-meter twin beds. 4. The hotel only offers a laundry service charged per item, with no self-service washing machines. For guests traveling for extended periods, a self-service washing machine is an essential must-have. It would be great if the hotel could add self-service laundry facilities.

What was most disappointing about this stay wasn't a broken piece of equipment or simply a late room delivery, but rather the hotel management's arrogant, shirking, and inactionary attitude when faced with problems. We booked three suites for two nights. The hotel's policy is a 12 PM checkout and 2 PM check-in. We arrived at 10:30 AM to check-in, but two suites weren't ready until around 4:30 PM, and the last one wasn't available until almost 5 PM. The duty manager, Becky, repeatedly explained that ”the previous guest only checked out at 3 PM.” However, a previous guest's late checkout, room status coordination, and housekeeping are all internal management issues for the hotel and should not be borne by the next guest. After checking in, we encountered a heating problem. At that time, the nighttime temperature in Mount Wutai was close to or even below 0℃. The hotel's in-room air conditioning system was off, and we had to rely on in-room heaters. The heater in one of the rooms was broken. Maintenance and management staff were slow to arrive, and we waited in the room for the duty manager for over 30 minutes, eventually having to switch rooms. The lobby manager, Manager Chen, explained that ”the hotel is relatively old,” and for the waiting time, stated that ”the front desk was busy, and this is considered a reasonable wait.” Even more outrageous, on the morning of September 30th, the guest in room 8228 went to the front desk in person to report being unable to sleep due to insect noise all night, and also had multiple obvious red swollen areas on their neck. The front desk took photos on the spot, provided a plug-in mosquito repellent, and stated that they would arrange for a re-cleaning of the room. However, during the afternoon discussion, the lobby manager still insisted that it might not be mosquito bites, but rather that ”the guest has a special constitution and is allergic.” Throughout the entire communication process, hotel management almost consistently explained why the problems were ”not the hotel's responsibility”: Late room delivery – blamed on the previous guest's late checkout; Manager's slow arrival – blamed on the busy front desk; Broken equipment – blamed on the hotel being old; Suspected mosquito bites – blamed on the guest's constitution; Cold room – stated there was no other solution. The lobby manager even repeatedly emphasized that ”the hotel is not a five-star hotel” and ”does not have a five-star rating, so it cannot be expected to meet five-star hotel standards.” However, the hotel itself is sold as a 5-diamond high-end hotel on Ctrip and is also under the Marriott brand. Guests were not asking for extra courtesies, but simply the most basic: rooms delivered on time, equipment functioning, heating when temperatures are near zero, and prompt resolution of issues when they arise. I want to particularly state that this review is not about compensation. The hotel did propose some compensation options during the process, but we ultimately did not accept any financial compensation, room rate reduction, or other benefits. Until our departure, hotel management did not offer a serious and formal apology for these issues. What I truly found unacceptable was the arrogance, inaction, and continuous shirking of responsibility displayed by the hotel staff when faced with problems. Old equipment can be repaired, late rooms can be coordinated, but if a hotel management team lacks even the most basic attitude of admitting fault, taking responsibility, and solving problems, that is the most serious issue. Objectively speaking, the hotel restaurant service was very good, and Jeremy from concierge was also very responsible. These employees deserve recognition. However, the guest room operations and the way management handled guest complaints fell far short of my basic expectations for the Marriott brand.

The room layout is excellent, spacious, and comfortable. The breakfast offers a wide variety, especially the bread, pastries, and cakes, which are plentiful and high-quality, tasting delicious. At the noodle bar, you can customize your dish with ingredients of your choice. They also serve Taiyuan-style noodles. The hotel's location is convenient for getting around. The security guard in the underground parking lot is very responsible; they even called to remind me when I forgot to close my car window! 👍

High cost performance, great service attitude! This stay was great! The room was clean and tidy, the bedding was soft and skin-friendly, and I slept well until dawn. The front desk service was warm and considerate, and they took the initiative to help with the luggage and patiently recommended nearby food. The location is excellent, the transportation is convenient, and the business district is downstairs. The facilities are complete, including smart toilets and high-definition TVs, and the quality is reflected in the details. High cost performance, I will choose here next time!