Hotele Romantic w: East Java, Indonesia

Best part of the hotel is their staffs. All are friendly and try their best to help. All good except AC is inconsistent. It turns off middle of the night. Also water pressure is low. Breakfast is reasonable. Other than that, all good.

The location is super convenient, just right opposite the Tunjungan Plaza. The staff are polite and greet us with a smile whenever they see us. The room is clean and the bed is so comfortable. My only suggestion is maybe they can provide bathrobes in the rooms.

”The hotel was in a fantastic location, close to all the popular landmarks. Our room was very spacious and clean, with a comfortable bed and beautiful views from the balcony. The staff were incredibly friendly and efficient, and the breakfast was delicious with many fresh options. We had a truly pleasant and relaxing stay!”

Warm, friendly staff who gave good and practical advice about the protests and safety, much appreciated . Housekeeping was impeccable and thoughtful and really prompt with adhoc requests.  Rooms are large (size norms from a different time) and the mix of analog vintage features and updated features is charming. Clear and strong WIFI , clean rooms especially for tropical setting The buffet spread is excellent quality, clean and a good mix of delicious local and international continental options.  The spa is lovely, though service can vary - I had a lovely therapist and my friend’s therapist was using her phone during the session (which is not acceptable at any massage place, what more at this spot) incongruous with the very high service and hospitality standards set by the rest of the staff. Would come back and stay here again!

The hotel lobby is huge with a bakery and a lounge. The swimming pool is good for children as it has a slide. From the hotel lobby to the rooms is quite a distance as you need to take a lift and walk across to another building and may require you to take another lift if your room is not on the same floor to the connector bridge. Breakfast spread is good but some food gets cold fast. Need to improve on the nasi goreng as it is tasteless.

To był zły doświadczenie. Taksówkarz, którego zadzwonił hotel, wyłączył taksówkarz podczas jazdy. Koszt wynosi około 200 000 IDR. Oferował nam 300 000 IDR, co jest takie samo jak samochód hotelowy. Z kwoty, Myślę, że ten kierowca dobrze zna usługę hotelu, zamierzał zatrzymać taksówkarz i obciążyć taką samą kwotę jak samochód hotelowy. Skarga e-mail została napisana do hotelu. Było rozczarowanie, że nie odpowiedział z strony hotelu w ogóle.

the best hotel ever... the breakfast is super good...so much choices. the environment of the hotel is peaceful, modern and cozy.....

Very low standards of cleanliness. After checking in, I asked for the floors to be washed because there was dust and small debris everywhere. Despite this, the staff was very friendly and the breakfast was decent.

************* seneng banget di upgrade ke room deluxe, view nya bikin nyaman. Hotelnya nyaman.

Good location near river and Tunjungan plaza which is a massive mall and loads of places to eat including food courts. Clothing especially from Indonesian stores are good value. Hotel very clean and comfy bed and pillows. Bathroom little small in family room but good to have separate seating area with more space. Breakfast not bad not loads of options but perfectly fine. NB: very very steep hill to get to front entrance which is near impossible for a taxi to climb with a turn as well.