Hotele Romantic w: Kanagawa Prefecture, Japan

I had a wonderful stay at this hotel. The location was perfect, making it easy to get around, and the room was spotlessly clean and spacious. What truly stood out was the exceptional service; the staff were incredibly professional and went above and beyond to ensure my comfort. I will definitely choose this hotel again for my next visit!

Great private room spa, facilities new and clean, excellent buffet breakfast with a lot of food options, will visit again next time

I would really love to visit again. So conveniently located at togendai port. Just 5mins walk from back exit. Staff are international and speaks good english. Love the food and free flow alcohol at buffet. I booked private onsen for my family 3000yen for 40mins. Clean and comfortable. There is shuttle bus service from odawara station. Taked abt an hour. Prebook with the hotel for the shuttle bus to and from odawara. It's probably a lil pricey compared to other hotels but it's not the most expensive and I think it's worth it.

This hotel is situated strategically in the vicinity of the hotspots, includjng the kamakura station (5 min walk) where we can take the Enoden train, public carpark (5 min walk) and Komachi Dori street (10min walk). The room is not as small as expected, offering quite a comfortable environment for short stays.

The entrance is right in front of Gora Station, so transportation wouldn't be an issue. Plenty of shops and places to eat around the station, but they close pretty early. The front desk staff can speak English and explained everything clearly, from the type of onsen, the bathing hours, meals, and how to get to our rooms (it was in a separate building). The onsen are great, the outdoor private bathtub is great, but the water cools off pretty quickly in winter. The room is very spacious and they also provide an extra futon. I could do a bit of work comfortably in the rooms while resting. They have a bunch of amenities at the lobby, you could make tea, coffee, get some ice cream and bring them to your rooms. The breakfast and dinner were very delicious. You need reservations for meals since the seats are limited.

Overall, the impression is positive, and we thank the staff for their care. However, the ryokan is quite old, and inside all the rooms there is a smell of age, which makes it not very pleasant to stay there. The Japanese food is very specific — it’s just my personal taste, but I couldn’t have breakfast or lunch there. Considering that this was the most expensive “hotel” during our 14-day trip around Japan, our expectations were a bit higher. In any case, we thank the staff for this unique experience.

The place looks like the pictures. It’s about 20 mins away by bus from the hakoneyumoto station. We used the baggage delivery service at the train station (1000 yen per piece for regular size baggage) and when we checked in, our bags were in the room already. The staff is very nice and helpful. We’re thankful for the shuttle to the nearby bus station. The food is great. The onsen is very relaxing. We had a great time at this place. Definitely will stay again when I visit Hakone.

We really enjoyed our stay in Yokohama. The accommodation was clean, cozy, and well maintained, with a convenient location. It was a comfortable and pleasant experience overall, and we would definitely consider staying here again.

The hotel is conveniently located to department stores, train stations and within walkable distance to the bus terminal. There are plenty of retail shops and eateries nearby. The rooms are spacious, the common areas are clean and the staff are friendly and professional. There are also many amenities available to pick in the lobby. Highly recommend!

One of the best hot spring hotels even experienced in Japan! New, clean and comfy environment, the buffet dinner and breakfast provided wide variety of food. Additional drink and snack served in the common areas even not paid for the meal options. The staff are friendly as usual in Japan. Also the private onsen available without extra cost. Highly recommended!