Hotele Romantic w: Shizuoka Prefecture, Japan

„It’s a very charming place with a real wabi-sabi atmosphere - simple, quiet, and full of nostalgic beauty. Quite old-fashioned, but well maintained. This spot became popular on a Russian platform, so there are many tourists from Russia ( me as well) . When I visited the onsen, there were seven people in total - all Russian girls. Overall, it doesn’t stop you from having a great rest. However, it’s not really suitable for a honeymoon, as my husband and I were separated the whole time — there are no mixed onsens for men and women, probably because the place is now mostly visited by foreigners. When we checked out, they kindly drove us back to the station. I left with a complete sense of relaxation. Thank you!”

„Excellent location with a surprisingly good view of Mount Fuji. Room small but has all the necessary facilities with lashings of hot water and a smartly designed plumbing system. Very close to Shimizu station and the Fish Market. The Maruko Land, Dream Plaza Complex is a pleasant 15 minute walk away.”

„Everything was good, a bit pricey but convenient. Driving to the hotel is easy and there is free parking for hotel guest, just let them know so they will pass you the exit coupon. The Mount Fuji view really get the full view and shiok to wake up to such a nice view!”

„The resort is truly remarkable with good food and onsen facilities. My rating is purely based on the resort experience. However, I will like to provide feedback on the reservation experience on trip.com. The pricing indicated on trip.com is not totally transparent. At the time of booking, I indicated 2 adults and a 7yo child to get accurate pricing. The amount was prepaid with a small fee JPY450 to be paid at hotel. At check in, I was shocked to learn that we are expected to pay for the child room rate at JPY22k+. That was not indicated on the “to pay at hotel’. Trip.com customer service officer replied that the requirement was indicated on the email confirmation sent. This is upsetting as I usually used the mobile app and relied on available information to make reservation. It is not my habit to check email confirmation given the information on the app is correct. Pricing should be made transparent at point of booking and not after booking. And out of ‘goodwill’ they offered me a compensation close to 50% of the child room rate. I have been using trip.com since covid and this is my first time having such issue. I hope my experience can benefit others who is booking this accommodation with child.”

„Amazing service and onsen facilities. There are both indoor and outdoor, private and public baths to choose from. There are unlimited drinks from the drinks machines and also other complementary food services. Both the meals, breakfast and dinner, were exquisite. It was great to experience traditional Japanese dining. The traditional Japanese building was like a labyrinth and I thoroughly enjoyed exploring the many halls and gardens. The location is also great and there are many shops and temples around the area. All in all the perfect place to have a more traditional Japanese experience whilst receiving excellent service.”

„Hotel room is big, with power points and USB ports on both sides of the bed, and they acceded to our request for a Mt Fuji facing room and we were able to see Mt Fuji from our room window despite our room being on level 2 (hotel has 4 levels) though there were power cables obstructing the view a little. The free nightly ramen, ice creams and morning Yakults are good additions. Besides having Onsens and Saunas, they also have a level 4 open air footbath where you can have a clear view of Mt Fuji while soaking your feet. Parking is free but lots at the actual hotel site may be limited and if the car park is full, you may have to park across the hotel at a park’s car park. Gotemba outlet mall is about 10mins drive away and nearest convenient store is less than 5mins drive away.”

„Best for solo travelers who still want to experience high level Japanese hospitality as it has a reduced price for one. Kaiseki was really big and it is a challenge, I advise to be hungry. Onsens are amazing.”

„Most convenient position around the Jr station, very kind frontdesk, I checked in 1 hrs earlier than regulated. Breakfast is decent as well. The room is bigger than I expected, equipment well functioned. Staff is professional, they react quickly and kindly when I ask for help. Highly recommend!”

„Absolutely amazing hotel that we just cannot get enough of. The location is in a tranquil little village which we very much enjoyed after coming from bustling Tokyo. The private onsen in the room was on the balcony and overlooking the ocean, so you can enjoy a beautiful view while relaxing, and the food was one of the best I’ve had in an onsen hotel. Room itself was also lovely, we stayed in a Western style room and it was clean and spacious. Would definitely visit again if I come back to Ito.”

„お部屋はとても清潔感があり、広くて快適でした。チェックインや館内ではスタッフや利用客とすれ違うことがほとんどないです。落ち着いている一方で、人の気配があまりなく少し怖かったです。商店街の方から歩いてホテルに向かったのですが、とても急な坂道で雨も降っていて荷物も持っていたので、徒歩だとかなりきつかったです。車でない方はタクシーが良いと思います。駅からはすぐなので配車アプリでもとてもスムーズに移動できます。夏は虫が出るそうです。個人的に卓球台があるのが嬉しかったです。また機会があれば利用したいです！”