Hotele Romantic w: Shizuoka Prefecture, Japan

It’s a very charming place with a real wabi-sabi atmosphere - simple, quiet, and full of nostalgic beauty. Quite old-fashioned, but well maintained. This spot became popular on a Russian platform, so there are many tourists from Russia ( me as well) . When I visited the onsen, there were seven people in total - all Russian girls. Overall, it doesn’t stop you from having a great rest. However, it’s not really suitable for a honeymoon, as my husband and I were separated the whole time — there are no mixed onsens for men and women, probably because the place is now mostly visited by foreigners. When we checked out, they kindly drove us back to the station. I left with a complete sense of relaxation. Thank you!

Chosen a non-smoking twin room. The room was spacious enough to open two big laugaue cases. Room are quite and beds are comfort. Shopping Malls and supermarket nearby. There is a carpark in the Hotel. If you don't drive, about 10 minutes walk to JR station or 600 yen of taxi fee or take al bus. We liked the welcome drinks bar very much, 24 hours open and self-service. Imagine that drinking a glass of cold drink after a walk in a very hot day, satisfactory.

The resort is truly remarkable with good food and onsen facilities. My rating is purely based on the resort experience. However, I will like to provide feedback on the reservation experience on trip.com. The pricing indicated on trip.com is not totally transparent. At the time of booking, I indicated 2 adults and a 7yo child to get accurate pricing. The amount was prepaid with a small fee JPY450 to be paid at hotel. At check in, I was shocked to learn that we are expected to pay for the child room rate at JPY22k+. That was not indicated on the “to pay at hotel’. Trip.com customer service officer replied that the requirement was indicated on the email confirmation sent. This is upsetting as I usually used the mobile app and relied on available information to make reservation. It is not my habit to check email confirmation given the information on the app is correct. Pricing should be made transparent at point of booking and not after booking. And out of ‘goodwill’ they offered me a compensation close to 50% of the child room rate. I have been using trip.com since covid and this is my first time having such issue. I hope my experience can benefit others who is booking this accommodation with child.

Clean and well-kept hotel. Love the restaurant setting. Hawaii-theme hotel by the beach. Rate is reasonable, especially during the off-season. High season, a lot more expensive but if you love hotel by the beach with outdoor pool, medium size natural hot spring, this place is worth consideration. Great to go in early to mid February when the Kawazu sakura start to blossom along the river near the hotel - an easy 18-minute walk along the coast from hotel.

Everything was good, a bit pricey but convenient. Driving to the hotel is easy and there is free parking for hotel guest, just let them know so they will pass you the exit coupon. The Mount Fuji view really get the full view and shiok to wake up to such a nice view!

Amazing service and onsen facilities. There are both indoor and outdoor, private and public baths to choose from. There are unlimited drinks from the drinks machines and also other complementary food services. Both the meals, breakfast and dinner, were exquisite. It was great to experience traditional Japanese dining. The traditional Japanese building was like a labyrinth and I thoroughly enjoyed exploring the many halls and gardens. The location is also great and there are many shops and temples around the area. All in all the perfect place to have a more traditional Japanese experience whilst receiving excellent service.

Hotel room is big, with power points and USB ports on both sides of the bed, and they acceded to our request for a Mt Fuji facing room and we were able to see Mt Fuji from our room window despite our room being on level 2 (hotel has 4 levels) though there were power cables obstructing the view a little. The free nightly ramen, ice creams and morning Yakults are good additions. Besides having Onsens and Saunas, they also have a level 4 open air footbath where you can have a clear view of Mt Fuji while soaking your feet. Parking is free but lots at the actual hotel site may be limited and if the car park is full, you may have to park across the hotel at a park’s car park. Gotemba outlet mall is about 10mins drive away and nearest convenient store is less than 5mins drive away.

Self checkin is much easier than expected, it highly recommends to make the checkin in advance that the Hotel will send the email to customer. And please make a large sign for self-checkin tablet, it took a half minute to locate the tablet. If you have any problem, just directly press the button “contact staff”, they will process to relevant staff (i.e. speak in Japanese, English or Mandarin). It is walkable distance to the beach, convenience stores 7-11 and Family Mart, and many restaurants. No clear instruction for cleaning, other than that, all is good for our stay.

Most convenient position around the Jr station, very kind frontdesk, I checked in 1 hrs earlier than regulated. Breakfast is decent as well. The room is bigger than I expected, equipment well functioned. Staff is professional, they react quickly and kindly when I ask for help. Highly recommend!

Enjoyed our stay thoroughly, everything was excellent like the service, the room and amenities etc, except maybe the breakfast was a little basic for a hotel like this. Free taxi ride to and fro the hotel (1x each). It's a short walk to the shopping street.