The hotel location is amazing but the service is the worst one I’ve ever experienced.
I’ll share my story with you:
They don’t serve tea during lunch and dinners but still have some sweets (baklava, waffles and so on). I can’t imagine eating sweets with water or beer. I’ve asked if I can still get a tea somehow, and the waiter that “there’s nothing I can do, we don’t have tea”, so then I’ve asked a waiter “since there’s no tea during the dinner time, can I take a piece of baklava to the pool bar (they serve tea 24/7, but don’t have sweets) to eat it with tea”, she responded “yes, you can”. I’ve grabbed a piece of baklava and went to the exit, where another waiter said “you can’t take food out of the area”. I explained the situation, said that another waiter approved it, but this waiter has just taken my baklava in front of 30-50 people. Disgusting.
I’m ok with the rules, every hotel can set their own, but why do two waiters say absolutely different things? It’s an abusive behaviour, I would say. He would either say “if it’s been confirmed by my colleague then ok, but we can’t confirm it next time” not to make me feel embarrassed, or go to the bar and deliver a cup of tea, and explain one more time that they can’t do it next time. It would be a good service, I think.
So, I went to the reception desk and asked to call a restaurant manager. They said he will come in 30 minutes. I said I’ll be at the bar. In 30 minutes, nobody came. I went back to the reception, where a person told me that the manager is already gone and asked to come back tomorrow. Nice.
So, next morning I came to the reception, where another receptionist told me that there is no restaurant manager today because he is off on Saturday and Sunday.
I told that been said I will be able to talk to the restaurant manager today. She responded “okay, but there’s nothing I can assist”.
Absolutely worst service experience ever.
The rooms were very clean, the room service ladies did my laundry really good, the hotel breakfast was great (although we almost got scammed at their restaurant/bar when I was there and they did a scan called “menu-switching” thinking I’d not notice).
When it was 3 of us, they showed us a double bed room with only 1 bed and didn’t offer a Family deluxe room with 3 beds UNTIL I asked them if they have such a room (Cause I saw it on trip.com). At the end we decided to get into 2 rooms. But somehow now the Family deluxe rooms with 3 beds says they are sold out, and only the rooms with 1 bed are available on this app. I wonder why. Is it another scam to make customers get separate rooms and pay more.
Antalya’daki ultra her şey dahil otellere göre daha küçük ama imkanlara ulaşmak kolaydı. 15 yıldır bu tür otellere gidiyoruz ilk kez hırsızlık vakasıyla karşılaştık deniz gözlüğümüz çalındı. Otelin misafir ilişkileri bu durumda olumlu ve yapıcı yaklaşmadı. Çalışanlar genel olarak otelin kapanmasını bekliyordu. Yiyecek içecek kalitesi anlamında eksiklikler mevcut. Akşam eğlenceleri konusunda ise ***et başarılı bir iş çıkarılmış. Kapalı havuz gördüğüm en büyük kapalı havuzlardan biri olabilir. Kids clublarda xbox sayısı yetersiz bu yüzden kişi başı 15 dakika ile süre sınırlaması yapmışlar. Kids club açısından voyage, rixos ve barut grubu otelleri ile yarışabilecek seviyede asla değil. Fiyat/performans olarak uygun olduğunda tercih edilebilir.
Staff very helpful and went out of their way to make our stay comfortable. The overnight staff at the front desk and restaurant had an incredible sense of service and customer support.
The property was sad, bathroom stank of backflow, many parts of the property were broken. The defense from the staff was that it was low season (winter) but if low season is like that I wonder how bad summer will be. It feels like a property that a uber rich Qatari sheikh bought and then asked to make it look like Santorini. Gaudy interiors of the room but lacking basic requirements.
Wer vom Alltag entfliehen möchte von vielen menschen mengen, vom lärm ,ist hier genau richtig es ist LEISE man genießt die aussieht in einer absoluten Privatsphäre. Die Mitarbeiter alle total bemüht, lieb und hilfsbereit. Das Essen war bombe man muss das hotel weder mittags nich abends verlassen. Was mann wissen sollte ist das nur frühstück im preis inbegriffen ist. Alles andere muss man selbst bezahlen Getränke Snacks und Essen. Was auch total in Ordnung ist aber dennoch bei dem stolzen preis und der Hitze mitten im Sommer könnte man wenigstens Wasser gratis anbieten. War aber nicht so tragisch in den zimmern gibt es mini bars und wir haben sie dan selbst aufgefüllt mit unseren lieblings Getränken.
Wir waren leider nur 2 tage dort werden aber bestimmt noch mal zurück kommen.
3 gece 4 gün tatilimiz için bu oteli tercih ettik. Tamamen puana göre karar vermiştim ama yorumları sonradan okudum, ne verip ne almak istediğinize iyi karar vermelisiniz. Fiyat/performans/kalite dengesi bence ***et iyi. Yüzme havuzu yeterli, çocuklar için 2 adet kaydırak mevcut. Plajı güzel, kum/taş karışık (deniz ayakkabısı ile rahat girdik). Vee yemekler, 1.gün ”asia night”, yemekler genel olarak çok iyiydi . 2. Gün ”fish night”, 3. Gün ”international night” ama o kadar da uluslararası bişey görmedik. Ama her akşam leziz pideler yapan Şener bey'e teşekkür etmek isterim. İlk akşam yemeğimizden sonra yediğimiz ”paris brest” harikaydı, tazecik yapılıp servis edildi. Kahvaltısı da ***et çeşitli ve yeterli. Yine her sabah nefis börekler yapan ustaya da teşekkürler (fırından çıktığı an bitiyordu). Biz standart ranzalı oda tercih ettik 2 çocuğumuzla, oda küçüktü, sadece yatak ve yanında ranza var, valizimizi rahatça açamadık. Sinek ve böcek konusunu okudum ve evet var, 3 örümcek ve 2-3 sivrisinekle karşılaşınca çocuklar biraz korktu ama hallettik. Pastane bölümünde ve öğlen/akşam yemek bölümünde tatlı büfesini yeterli ve çeşitli bulmadık. Hep aynı tatlılar ve doğru dürüst yenecek bi tatlı yok malesef (paris brest olaydı tabi). Çarşamba ve cuma canlı müzik vardı ve eğlenceliydi. Otel Personeli gençlerden oluşuyor, genel olarak ilgili ve güler yüzlüler. Plajda yanımıza gelip ihtiyacımız olup olmadığını soran Helin hanım bize havuza kadar eşlik etti, teşekkürler (ilk gün biraz kafa karıştıran bir yer). Yani genel olarak biz memnun kaldık.
Stayed here for 1 night, and it was very picturesque! It’s just like the photos online. It is a very quiet area we stayed in our cabin the entire time and just relaxed. The hotel operate on a watsapp service and everything requested comes to you very quickly. The property was clean. We did have issues here with mosquitoes and came out with several bites! We went in October, so we couldn’t use the private pool as it is ice cold, which was a downside and our cabin was in the shade so we didn’t get any sun at all during our stay here. But nevertheless, it was a nice cosy night away. 1 night was perfect for us to take lots of pictures and soak in the views. I wouldn’t stay here longer than a night as I feel like you would just be staying indoors without making the most of the holiday.
Tüm imkanları ile mükkemmel bi tesis,Divan kalitesi iliklerine kadar hissediliyor
Świetny
Oceny: 67
9,0/10
Cena od
55 389 INR
za noc
Sprawdź dostępność
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9.5/10
Amazing
The room was very clean and close to the beach. The rooftop balcony had a beautiful view of the sunset. The front desk lady was very nice and friendly.
We love this cute and beautiful hotel. The room is spacious .The staff is lovely, and their breakfast is delicious. If your drive and i strongly recommend you to stay with this hotel.
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