Hotele z: spa w Amman Governorate, Jordan

Hotel overall facilities are dated but functional. Room noise insulation is poor. My room is located next to the lift, I can hear every guest exiting/entering the lift, not to mention traffic outside the hotel. Breakfast is decent. Overall great location, close proximity to Amman citadel. One major incident I experienced: My reservation is on 29/12-30/12. I arrived at the hotel around 9pm, after a five-hour drive in adverse weather, only to be told by Laith the front desk manager there was no record of my reservation and requested me to contact Trip.com to resolve. He showed me a different booking with my name made by Trip supplier Travco on 29/11-30/11. This is an obvious typo by Travco. The email communication is between Travco and Hotel Toledo. Shouldn’t the front desk contact Travco directly to resolve the issue instead of asking the customer to contact Trip? I understand the work flow is customer ＞ Trip ＞ Travco ＞ Hotel Toledo. Asking the customer to contact Trip is going in circles and not the most efficient since mistake is by supplier Travco. Initially, Laith refused to accept it’s a typo and insisted the person with the same name as me has checked in on 29/11-30/11. Despite the circumstances and the obvious inconvenience, Laith chose to rigidly hide behind hotel policy, I was not allowed to check in unless I pay a deposit of 60 JD. I refused as I had already fully paid for the room. I was kept waiting at the reception for 1.5 hours while Laith reviewed the issue, which was eventually confirmed to be a typo made by the third-party agent Travco. Also Laith confirmed that 29/11-30/11 was a no show. An hour ago he mentioned the person has checked in on the above date was a lie. The mounting frustration was too much for me to bear. Yes, I raised my voice and created a scene. I mentioned from the start and repeated 5 times it’s a typo by Travco. Laith took 1.5 hour to accept. The final straw is audible verbal profanity from Laith himself (To Laith: I did not audibly mention profanity, it was up to what you interpret from my mouth). Laith threaten to call the police, citing I was creating a scene in the hotel. This behavior was unprofessional, unnecessarily confrontational, and unacceptable in a hospitality setting. It demonstrated a total lack of customer care. This is not a government office, Laith could have taken a softer approach to allow the guest to check in, while he proactively resolve with Travco, not asking guest to call Travco! Not debating about typo with guest! My reservation was fully paid and non-refundable, yet I was left standing at the reception for 1.5 hours due to errors made by Travco and decisions taken by Laith. The situation was mishandled from start to finish, and my frustration was a result of being forced to endure an unnecessary and avoidable ordeal. This was hospitality at its worst.

An exceptional stay at The Ritz-Carlton, Amman ✨ From the moment we arrived, everything felt luxurious and perfectly organized. The staff were incredibly welcoming, professional, and attentive to every detail, making the whole experience truly memorable. The rooms are elegant, spacious, and beautifully designed, with outstanding cleanliness and comfort. The breakfast was delicious with a great variety of options, and the hotel facilities — especially the spa and pool — created the perfect atmosphere for relaxation. One of the best luxury hotel experiences in Amman, whether for a getaway, business trip, or special occasion. Definitely a stay worth repeating 🤍

This stay was fantastic! The room was incredibly spacious and well-designed, with excellent facilities that felt luxurious. It was perfect for both relaxing and working. Breakfast was a delightful surprise, offering a wide variety of fresh, delicious options to suit all tastes. What really impressed me was the hotel gym – it was fully equipped, meticulously clean, and had a great selection of machines in a bright, airy space. There was even a comfortable relaxation area afterwards, making for a truly superb workout experience. The service was attentive and thoughtful throughout, with quality evident in every detail. I'll definitely choose this hotel again for my next trip and highly recommend it to everyone!

Our trip was for a surgery. The hotel's location was excellent, close to everything, and their service was outstanding. The room was warm and comfortable, and all the staff were very respectful. I will definitely visit this hotel again.

Managed by Marriott, this hotel boasts an excellent location, making it very convenient for getting around. The hotel's design and decor are new and stylish, and both the facilities and services are top-notch. The staff are enthusiastic and friendly. Taking a taxi to Rainbow Street or Jabal Amman is usually around 1.5 JD, and it's also very easy to get to the North Bus Station. The hotel also offers many activities and feels very safe.

Comfortable hotel, clean good room .European breakfast type , also there is something from the local kitchen,chef will make you omlet according to your preferences .good staff . Everything was nice . The location didn 't matter much as only two days were in the hotel , before flying home.

The room is very spacious and located right next to a shopping mall. Be aware that there's only one entrance, which is right next to the mall's main entrance. If you're driving, pay close attention to this as Google Maps is inaccurate; there's no entrance facing the mainland side. Adib and Exxx (apologies, I forgot the name) from housekeeping were exceptional; they even brought a whole pack of water when asked. There are many restaurants nearby, including Korean, sushi, Chinese, and pubs. There's also an import supermarket not too far away, and another supermarket in the mall's basement if you can't find something specific. Plus, there's the best Chinese restaurant in town nearby.

The hotel was great, the rooms were very large and clean, the bed was most comfortable. The pool service could not be better, and the hotel food was great, the terrace bar was phenomenal, 100% recommended. I would go back with my eyes closed. On weekends they have pool parties during the day, both for children and adults, with a DJ included. And with a lot of security, so you feel at home.

was very pleased with my experience. The hospitality was outstanding, and we thoroughly enjoyed the spa, restaurants, and various facilities offered by the hotel. I would rate it not just as a five-star experience, but closer to seven stars. I would like to extend a special thanks to Ward and Dina, who were incredibly helpful throughout our stay. They assisted us with our inquiries and played a significant role in arranging our visits to key attractions in Jordan, including Petra, Wadi Rum, Madaba, and the city of Amman. Their efforts ensured that we had a smooth and enjoyable experience. My daughter also had a wonderful time and made cherished memories during our stay. Thank you once again for your hospitality. I look forward to the possibility of returning in the future.

The issue this hotel has many locations buildings at the same area and its not clear in which building you will stay and you have to run from one to another to find your building