Hotele z: spa w Punjab, Pakistan

„Superb experience with class hospitality - from lodging to food to other amenities everything was perfect - very secure and highly convenient check-in to check out journey - Mr sohail Ashraf the chief security officer has ensured hotel security management top notch as the kids were roaming freely in all amenities section without any worry or concern. Complete staff was welcoming and deserve appreciations.”

„Good experience excellent service”

„We attend the hotel with outside temperature of 45 degrees after a long journey on the 3rd day of Eid after having stayed a nice hotel in Multan with fully functioning facilities. The reception was well maintained and nice and cool, we were given our rooms and the porter led us to a door and to our dismay, which went outside to the unfinished shopping mall so we could access the second lift on the other corner of the building as the lift in reception area was out of order. The lift took us to the second floor, where the decor reflected the reception area , however they had turned off the air conditioning for the building there excuse was that the building engineer was on eid holiday only he could turn on the corridor ac ? we were shown our rooms which were hot as they had just turned on the Ac in the rooms we had booked the large deluxe rooms , however had to change both our rooms about 4 times as issues with inaffective ac units, this didn't get resolved until midnight. The restaurant was closed even though the staff were there , the other parts of hotel were not accessible as the air conditioning was turned off. In the morning the staff immediately apologised as there was no buffet or active kitchen so the breakfast which was out sourced was a option of eggs and paratha and toast. There was 4 of us and after a 10 minute wait we were given one cold old paratha cut into 4 pieces it seemed like it was a left over. I complained and we then received some paraths which were reheated old and hard. Why accept customers if you don't have fully functioning hotel, it could of been a good stay if everything was functioning as the hotel has nice decor.”

„Brilliant experience and lovely staff. I had a great time and would like to come back on my next visit. Very happy with trip.com and Serena hotel . Just wow especially for my special occasion.”

„Having read that the Pearl Continental was a 5 Star hotel, made me look forward to staying there. Upon arrival, the staff at the reception desk were very courteous and professional. Check-in was slow due to some alleged computer issue. The rooms were nothing special and looked very tired and in need of renovation. Especially the bathroom, which was on par with a 1 Star establishment. Breakfast was acceptable and service reasonable. Definitely not to 5 Star standards. Again the reception desk staff professional and courteous upon checking out. The icing on the cake for me was when we checked out, I asked where would be the best place to get a taxi. They said they have a desk near the entrance and the staff there can arrange transport for us. So we approached the desk and told them where we wished to go. After tapping on a calculator for 5 minutes the chap told us the fare would be 10,000 Rupees. 10,000 I exclaimed! This was more than double for what the journey should be. I was expecting it to be slightly more as it was being arranged by the staff of a so called “5 Star” hotel. I shared my thoughts on the fare but the chap was not interested. I reluctantly accepted the fare, paid the 10,000 rupees in cash, whilst trying to convince myself that it’ll save me walking a few hundred meters down the road and haggling with the taxi walas in the midday heat. So we were escorted to the vehicle by the chap from the desk. The vehicle wasn’t anything special, just a standard saloon, which had seen better days. The chap from the desk, gesture for me to follow him back to the desk, whilst he asked my wife to make herself comfortable in the car, and the driver began putting our cases in the boot. I followed him back towards the hotel entrance and asked what was going on? He casually replied that he had miscalculated the mileage and would require more money. To which I laughed and replied that the cost was already more than double. How could he be asking for more! I shouted to the driver to take the cases out of the vehicle and asked my wife to not get too comfortable. I then told the chap at the desk that I have never been dealt with in such an unprofessional insulting manner. I voiced that these type of extortion tactics are very unbecoming of a so called “5 Star” hotel. I demanded my 10,000 Rupees, which he grudgingly gave to me. Suffice to stay, I will never be staying at the Pearl Continental in Rawalpindi ever again. It’s most definitely NOT a 5 Star hotel in any shape, way or form. With staff like the guy who tried to rip me off, not once but twice, in broad daylight, just highlights the festering desperation, greed and total disregard of any form of respect or decency that exists here. Absolutely no shame. Anyway we walked 6 feet outside the hotel and got a taxi for 4,000 Rupees for the same journey. Be careful, everything isn’t what it seems. Watch out for these smiling passions and daylight highwaymen.”

„I chose this hotel as it was away from city, so it’s quiet & you can walk outside, roam in DHA freely. Clean environment, amenities are good.”

„Booked a room from *********** the room was noisy and the view was in Parking lot of hotel. Room was clean and service was good. The was only the Parking and noise cancelable windows.”

„The hotel has a great location, conveniently close to Lahore Airport, and the premises felt very secure with several security checks before reaching the lobby. I was warmly greeted by a hotel representative who picked me up and took me to the hotel. Both the buffet breakfast and dinner at the hotel restaurant were excellent, offering a wide variety of delicious food. The staff across all areas, including the reception and restaurant, were very respectful and helpful. I want to especially mention Muhammad Arslan, who stood out for his attentiveness and dedication to serving all guests with the utmost care. However, there are a few areas that could be improved. First, the prayer hall is located in an awkward and unclean area. I noticed a family struggling to find a suitable place to pray, and the staff was not even aware of the Qibla direction. They ended up praying in the executive room, which was not ideal. Secondly, the café and restaurant lacked alternatives like almond or soy milk, which is important for guests with allergies. Some in-room amenities, like the dental kit, were missing at check-in and appears the second day after the room makeup. The swimming pool ladder felt weak and was not deep enough, which could be a safety concern. Additionally, the iron in the room was dirty, broken, and leaking water, which made it difficult to use. Overall, I had a pleasant stay but hope these points will be addressed to enhance the guest experience further.”

„An excellent hotel with friendly staff and very good local amenities. Well worth staying if you're here for a short trip, at I was. Absolutely superb.”